Top 2029 Customer service Jobs in Philadelphia Pa

Call Center Representative
Onity Group Inc. —Mount Laurel, NJ
- $18.50 - $20.50 an hour
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Paid training
- Paid holidays
10d
Call Center Representative
Police and Fire Federal Credit Union —Bensalem, PA
- Computer literacy
- Mid-level
- Fair chance
- Health insurance
- Dental insurance
8d
Customer Experience Representative
PTR Baler and Compactor —Philadelphia, PA
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
15h
Customer Service Manager
Confidential —Voorhees, NJ
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
13d
Front Office and Property Management Assistant
Goldman Properties Philadelphia —Philadelphia, PA
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Blue Sky Hospitality Solutions —Philadelphia, PA
- $19.75 - $20.00 an hour
- Full-time
- Hotel
- Accounting
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Part Time
Reside —Philadelphia, PA
- $19 - $24 an hour
- Part-time
- Background check
- Computer literacy
- Hotel
- Commuter assistance
- Paid holidays
Customer Service Associate
Wawa, Inc. —Philadelphia, PA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Front Desk Agent
Forge Hospitality LLC —Audubon, PA
- From $16 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Health insurance
- Employee discount
3d
Customer Support Specialist - AI Trainer
DataAnnotation —Philadelphia, PA
- $25 - $30 an hour
- Part-time
- Remote
- Customer service
- Writing skills
- English
Quick Apply
Hospitality & Customer Relations Coordinator
Ardmore Toyota —Ardmore, PA
- $42,000 a year
- Full-time
- Dealership
- Computer literacy
- Entry level
- Paid training
- Disability insurance
Quick Apply
Member Service Specialist I - Haverford
Police and Fire Federal Credit Union —Philadelphia, PA
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Front Desk Manager
The Racquet Club of Philadelphia —Philadelphia, PA
- $18 - $19 an hour
- Weekends as needed
- Customer service
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Johnson Matthey —West Chester, PA
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
1d
Sales and Service Specialist
Fulton Bank —Media, PA
- $18.56 - $29.38 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Wellness program
- Health savings account
Client Services Representative
Hibu —King of Prussia, PA
- Online Application
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
2d
Member Service Specialist I - Stadium (South Philadelphia)
Police and Fire Federal Credit Union —Philadelphia, PA
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Customer Service/Sales Representative
Signs By Tomorrow —Morton, PA
- From $20 an hour
- Temporary
- Mid-level
- Office
- In-person
- Paid time off
Quick Apply
1d
Dispatcher
EVB Towing —Plymouth Meeting, PA
- $20 - $25 an hour
- Part-time
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Member Service Specialist I- Mayfair
Police and Fire Federal Credit Union —Philadelphia, PA
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
8d

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Call Center Representative

Onity Group Inc. -
Mount Laurel, NJ

Apply Now

Job Details

Full-time
$18.50 - $20.50 an hour
10 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching
Opportunities for advancement
Referral program

Qualifications

Computer operation
Collections agent experience
Customer relationship building
Loan collections
Customer service
Call center experience
Computer literacy
Client rapport building
High school diploma or GED
Conflict management
Typing

Full Job Description

The Coordinator, Customer Resolutions is a call center phone agent position within the Company’s forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for mortgage debt collections. The agent’s role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions. Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures.

Work Schedule:

Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm.
This is a 100% in-office position. Employee must be within commutable distance to the office location and available to work in the office. Office location is in Mount Laurel, NJ.
This position is a full time.
Eight week paid on the job training. After training there will be a 3 month performance evaluation period.

What Onity Offers:

Position does require working in our Mount Laurel, NJ office full time
Pay is $18.50 to $20.50 per hour based on experience + potential overtime + monthly incentive averaging around $400 per month
Best in class industry benefits
401K with company match after 1 year
Paid holidays + 2 floating holidays + 1 volunteer day per year
19 days of paid time off per year
Tuition assistance
Quarterly “Fun at Work” events
Opportunity for yearly merit increase in compensation
Career advancement opportunities after one year of service

Job Functions and Responsibilities:

Contact customers who are delinquent with their mortgage loan payments via phone to collect debts
Complete financial interviews with customers to document the reason for payment delinquency and assist them with establishing repayment options
Research and resolve issues that impact the mortgage loan due dates and delinquency
Utilize required scripted materials to provide accurate solutions to customers
Document all customer interactions and repayment agreements in the Company’s system of record
Use several Company applications simultaneously on multiple monitors to complete required tasks
Ensure loss mitigation assistance package requests are sent to, completed and returned by customers in a timely manner
Communicate with authorized third parties as required
Research customer contact information when these details are not readily available
Respond to internal emails and communications from the Team Lead and complete required job trainings in a timely manner
Assist other departments with call handling needs as call volume dictates
Meet the required departmental performance and metric standards

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

High School Diploma or equivalent required
Minimum of one year experience in a call center, collections, inside sales or customer service environment required
Must possess basic computer skills, including typing, navigating multiple systems simultaneously, basic computer set-up and have a proficient knowledge with email systems such as Outlook, and the Microsoft Office suite
Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, and conflict resolution
Problem solving and decision-making abilities, with attention to detail, organization and execution of multiple tasks
Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

#WeAreOnIt

Pay: $18.50 - $20.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Referral program
Vision insurance

Application Question(s):

Have you interviewed or worked with Ocwen in the past?
This position is 40 hours per week. The hours of the position are 12 pm to 9 pm EST Monday through Friday and rotating Saturdays from 8 am to 5 pm EST? Can you work these hours with no conflicts?
This position is 100% in office. Are you able to work in our Mount Laurel, NJ office for training and all scheduled shifts?
The position pays $$18.50 to $20.50 per hour + a monthly incentive. Please indicate if this is within the range you are looking for.
he position starts on August 10th. Are you able to start work on that date with no pending vacations or needs for time off for the first 90 days?

Work Location: In person

Apply Now

Refine Your Search

customer service jobs in philadelphia pa

Call Center Representative

Call Center Representative

Customer Experience Representative

Customer Service Manager

Front Office and Property Management Assistant

Guest Service Agent

Front Desk Agent - Part Time

Customer Service Associate

Front Desk Agent

Customer Support Specialist - AI Trainer

Hospitality & Customer Relations Coordinator

Member Service Specialist I - Haverford

Front Desk Manager

Customer Service Representative

Sales and Service Specialist

Client Services Representative

Member Service Specialist I - Stadium (South Philadelphia)

Customer Service/Sales Representative

Dispatcher

Member Service Specialist I- Mayfair

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