Top 34 Hotel receptionist Jobs in Philadelphia Pa

Front Desk Agent
Holiday Inn Express Penns Landing —Philadelphia, PA
- $17 - $18 an hour
- Weekends as needed
- Basic math
- Hotel
- Computer skills
Quick Apply
Hotel Front Desk Agent
Delta Hotel Philadelphia Airport —Philadelphia, PA
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Hotel Front Desk Agent
Hilton Garden Inn Center City Philadelphia —Philadelphia, PA
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Front Desk Associate
Sonesta Select —Philadelphia, PA
- $15 - $17 an hour
- Part-time
- Microsoft Outlook
- Hotel
- Accounting
- Employee discount
Quick Apply
2d
Front Desk Agent
Courtyard by Marriott Philadelphia City Avenue —Philadelphia, PA
- Weekends as needed
- English
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
12d
Front Desk and Night Audit
Union League of Philadelphia —Philadelphia, PA
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Front Desk Agent
GF Hotels & Resorts USA —Philadelphia, PA
- Part-time
- Hotel
- Front desk
- Entry level
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Philadelphia, PA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Paid time off
Traveling Sheraton/Marriott Front Desk LightSpeed Hotel agent
Wenzell & Fisher Hospitality Group —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
On Call Front Desk Agent
Four Seasons —Philadelphia, PA
- Part-time
- Hotel
- US work authorization
- Military encouraged
- Health insurance
- Dental insurance
12d
Front Desk Agent
Wurzak Hotel Group @ Element Valley Forge —King of Prussia, PA
- Full-time
- Mid-level
- Hotel
- US work authorization
- AD&D insurance
- Health insurance
Quick Apply
Front Desk Agent
MCR Hotels —King of Prussia, PA
- $15 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn, Ft. Washington, PA —Fort Washington, PA
- Part-time
- Hotel
- Accounting
- Entry level
Quick Apply
Front Desk
Courtyard Philadelphia Springfield —Springfield, PA
- Part-time
- Hotel
- Communication skills
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
12d
Hotel Front Desk Agent
Westin Mt Laurel —Mount Laurel, NJ
- $18 an hour
- 8 hour shift
- Hotel
- Computer skills
- Entry level
- 401(k) matching
- Referral program
Quick Apply
10d
Hotel Front Desk Agent- Evening Shift
Holiday Inn Express Bensalem —Bensalem, PA
- From $15 an hour
- Weekends as needed
- In person
- Background check
- Pass drug screening
- Hotel
- Employee discount
Quick Apply
Front Desk Agent
Gulph Creek Hotels —King of Prussia, PA
- $17 an hour
- Basic math
- English
- Hotel
Quick Apply
Hotel Front Desk Agent
Embassy Suites by Hilton Valley Forge —Wayne, PA
- From $17 an hour
- Weekends as needed
- Customer service
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
Radisson Hotel Philadelphia Northeast —Trevose, PA
- $16 - $17 an hour
- Full-time
- Hotel
- Accounting
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Guest Service Agent (Front Desk Agent)
LANGHORNE HOTEL MANAGEMENT LLC —Langhorne, PA
- $15 - $17 an hour
- Part-time
- Residential
- Hotel
- High school diploma or GED
- On-the-job training
Quick Apply
2d

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hotel receptionist jobs near philadelphia pa

Front Desk Agent

Holiday Inn Express Penns Landing -
Philadelphia, PA

Quick Apply

Job Details

Full-time
$17 - $18 an hour

Qualifications

Computer operation
Hotel and accommodations payment processing
Hotel policy compliance
Phone communication
Basic math
Greeting customers
Incident Reporting
Processing cash transactions
Answering guest questions
Mail distribution
Credit card payment processing
Hotel room assignment management
Task prioritization
Mail management
Property management systems (PMS)
Computer skills
Mail processing
Hotel and accommodations guest complaints handling
Hotel safety procedures
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Reports To: Front Office Manager

Status & Salary: Non-Exempt, Full-time or Part-time

SUMMARY OF ROLE:

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently and make sure they have all they need for a great stay.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also new and returning guests.
Check guests in, issue room keys, provide information on hotel services and amenities, and information on surrounding area and events.
Ensure required identification and payment information is taken from guests at check-in.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns.
Receive and ensure delivery of all guest mail/packages/deliveries.
Record guest preferences in the system.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established cash handling/bank account procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Communicate status of all rooms to department heads via prescribed reporting procedures.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Maintain daily logs as instructed by management.
Perform other duties as assigned including concierge services, special guest requests, etc.
Perform other duties as assigned by management.

KNOWLEDGE, SKILLS & ABILITIES:

Accuracy and speed for executing assigned tasks and job responsibilities.
Strong communication skills are used frequently when interacting with other staff and guests.
Reading and writing abilities are used to document or record all tasks completed, to receive instructions for the day or to read policies and procedures.
Ability to exercise good judgment and self-control.
Ability to prioritize responsibilities and be self-sufficient in slow periods.
Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty.
Must be detailed oriented and have the ability to multi-task and meet job responsibilities in a fast-paced environment.
Demonstrated ability to operate safely in the workplace.
Ability to work a variety of days, including nights, weekends and holidays.
Basic computer skills to operate various property management and reservation systems.
Basic math skills and used frequently when handling cash and/or credit.

PHYSICAL REQUIREMENTS include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent standing, particularly for sustained periods of time at the front desk.
Able to hear and speak to employees and guests in person and/or by phone.
Able to bend, stoop, climb, stretch to reach, push, sit, kneel and twist.
Able to use hands and fingers to operate computers, phones and other office equipment.
Ability to work in a constant state of alertness and safe manner.

Quick Apply

Refine Your Search

hotel receptionist jobs in philadelphia pa

Front Desk Agent

Hotel Front Desk Agent

Hotel Front Desk Agent

Front Desk Associate

Front Desk Agent

Front Desk and Night Audit

Front Desk Agent

Front Desk Agent

Traveling Sheraton/Marriott Front Desk LightSpeed Hotel agent

On Call Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk

Hotel Front Desk Agent

Hotel Front Desk Agent- Evening Shift

Front Desk Agent

Hotel Front Desk Agent

Hotel Front Desk Agent

Guest Service Agent (Front Desk Agent)

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