Top 32 Senior customer service representative Jobs in Philadelphia Pa

Senior Customer Service Representative
MSI —Hatboro, PA
- $22 - $24 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
3d
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Philadelphia, PA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative - Mid shift
Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area —Philadelphia, PA
- Full-time
- Research
- Mid-level
- High school diploma or GED
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
Client Services Manager
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Full-time
- Mid-level
- Office
- Team management
- 401(k)
- Paid time off
Quick Apply
Senior Customer Service Representative
M S International, Inc —Hatboro, PA
- $22 - $24 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
10d
Inside Sales Representative/ Customer Service
IMPACTFUL SENIOR HOME CARE —Philadelphia, PA
- $45,000 - $80,000 a year
- Full-time
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Life insurance
Quick Apply
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Philadelphia, PA
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Philadelphia, PA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
Senior Client Service Manager
Gallagher —Media, PA
- $82,000 - $136,500 a year
- Remote
- High school diploma or GED
- Mentoring
- 1 year
Senior Retirement Service Consultant
Ascensus —Dresher, PA
- $60,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- Dental insurance
Manager / Senior Manager, Client Services
True North Insights —Philadelphia, PA
- $86,000 - $151,000 a year
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
Senior Client Service Associate
Cerity Partners —West Conshohocken, PA
- $70,000 - $85,000 a year
- Email
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Dental insurance
5d
Director, Client Services
Inizio Engage XD —Philadelphia, PA
- Hybrid work
- 8 years
- Mentoring
- In-person
- Health insurance
- 401(k)
10d
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Associate, Partner Success
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
Quick Apply
9d
Senior Associate, Employer Services Account Manager
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Office
- Business development
- Bachelor's degree
Client Services Director
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Weekends as needed
- Office
- Bachelor's degree
- Mentoring
Quick Apply
14d
Senior Associate, Implementations
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply

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Senior Customer Service Representative

MSI -
Hatboro, PA

Apply Now

Job Details

Full-time
$22 - $24 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Outlook
Word processing
High school diploma or GED
Math
Desktop applications

Full Job Description

Summary: The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory and optimizing the Company’s truckloads.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM

Seniority Level: Associate

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $22 to $24 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $42,400 and $56,700 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Consistent following up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Retain up to date knowledge of company products, and tracks stock levels to ensure customer orders are handled effectively.
Complete sales transactions and processing of payments.
Schedule trucking and delivery of material to customer, based on delivery schedule.
Create shipping order and packing list.
Troubleshoot customer issues during delivery process.
Partner with Sales Representative to keep account transactions and literature up to date.
Practice Customer focus, collaboration, and communication with team
Retain up to date knowledge of company products
May be required to travel occasionally.
Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

High School Education Required. Some college work completed preferred.
Minimum 3 years customer service experience in a Big Box retailer.
Clear communication with the ability to use positive language.
Attentiveness.
Proven ability to handle multiple tasks at once.
Goal oriented focus
Good mathematical skills; ability to do calculations quickly.
Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
Intermediate skills in MS Outlook, Word and Excel.
Bilingual (Spanish) preferred.

This role has the following physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package that includes:

Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

Top 5 fastest growing companies - OC Business Journal
Supplier Diversity Award - Home Depot
#1 Flooring Distributor multiple years in a row - Floor Covering Weekly
Top Workplaces Award winner multiple times - Top Workplaces
MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

Apply Now

Refine Your Search

senior customer service representative jobs in philadelphia pa

Senior Customer Service Representative

Senior Customer Service Representative

Customer Service Representative - Mid shift

Senior Customer Support Lead

Client Services Manager

Senior Customer Service Representative

Inside Sales Representative/ Customer Service

Senior Associate - Client Success

Senior Director, Customer Success (RapidScale)

Senior Client Service Manager

Senior Retirement Service Consultant

Manager / Senior Manager, Client Services

Senior Client Service Associate

Director, Client Services

Senior Specialist, Client Service Management

Senior Associate, Partner Success

Senior Associate, Employer Services Account Manager

Senior Specialist, Client Operations

Client Services Director

Senior Associate, Implementations

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