Top 2264 Complaints manager Jobs in Phoenix, Az

Cable Supervisor
ITG Communications —Peoria, AZ
- Full-time
- Background check
- Mid-level
- Team management
Quick Apply
VMI Tech
AFC Industries —Phoenix, AZ
- $18 - $22 an hour
- Monday to Friday
- Clean driving record
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
14d
HR Manager - Grand Canyon University
Aramark —Phoenix, AZ
- Full-time
- Spanish
- English
- 3 years
6d
General Manager- Larry H. Miller Chrysler Jeep/Dodge Ram
Asbury —Avondale, AZ
- Overtime
- Dealership
- Inventory management
- 5 years
Quick Apply
19h
Assistant Community Manager-Cala Paradise Valley
29th Street —Phoenix, AZ
- $21 - $23 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Member Service Officer
Global Credit Union —Glendale, AZ
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
Case Manager - Phoenix, AZ
Insmed Incorporated —Phoenix, AZ
- $39 - $50 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Account Manager - Ground Operations
Alliance Ground International —Phoenix, AZ
- $70,000 - $75,000 a year
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
Assistant Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $25.48 - $28.85 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
8d
Assistant to the Council
City of Goodyear, AZ —Goodyear, AZ
- $82,445.24 - $122,390.55 a year
- Full-time
- Basic math
- English
- Mid-level
- Paid holidays
- Disability insurance
6d
Associate Team Lead - Entry-Level
Alpha The Agency —Scottsdale, AZ
- $55,000 - $70,000 a year
- Full-time
- Spanish
- English
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $61,000 - $78,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Food Service Worker
US Veterans Health Administration —Phoenix, AZ
- $21.68 - $25.29 an hour
- Weekends as needed
- Background check
- Pass drug screening
- No experience needed
Remote Supports Specialist
SafeinHome —Tempe, AZ
- Full-time
- Microsoft Outlook
- Basic math
- Adults
Quick Apply
Assistant Community Manager
DGE Investments —Phoenix, AZ
- $25 - $27 an hour
- Full-time
- Background check
- Spanish
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Services Manager - Bell Stand Operations
Marriott International, Inc —Scottsdale, AZ
- $30.29 - $38.94 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
13d
Vision Center Manager L3
Walmart —Tempe, AZ
- $30.50 - $43.00 an hour
- Management
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Courtroom Assistant - Classified (IA Court)
Judicial Branch of Arizona in Maricopa County —Phoenix, AZ
- $22.87 - $34.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
2d
Residential Operations Supervisor
Waste Connections —Phoenix, AZ
- $90,000 a year
- Full-time
- CDL B
- Management
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Program Administrator
State of Arizona —Phoenix, AZ
- $35.09 - $40.86 an hour
- Full-time
- Microsoft Excel
- Office
- Travel
- Paid parental leave
- Disability insurance
5d

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Cable Supervisor

ITG Communications -
Peoria, AZ

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Field service
Managing telecommunications infrastructure technician teams
Personal protective equipment (PPE) adherence
Team management
Telecommunication
Associate's degree

Full Job Description

Job Description
ITG Communications is Hiring for Cable Supervisor in Peoria, AZ

Purpose:

Responsible for leading and manage a team of field technicians to ensure efficient and high-quality service delivery in fulfilment operations. Act as a liaison between technicians and management to optimize field operations and customer satisfaction

Responsibilities

Allocate work, manage daily schedules and supervise a team of up to 15 field technicians to execute the fulfilment operations work.
Conduct quality checks and job site observations to ensure adherence to client standards.
Perform truck inspections and ensure proper maintenance of company vehicles, equipment, tools.
Address and resolve customer escalations and complaints with the objective of resolving issues at the earliest opportunity to ensure client and customer satisfaction.
Implement safety protocols and ensure compliance among team members.
Provide ongoing training and development for technicians, coordinate with Training Instructor for training and skill improvement.
Participate in performance evaluations and disciplinary actions as needed to promote positive work environment.
Collaborate with managers to achieve operational goals and KPIs and contribute to efficiency in operations.
Coordinate with QA representatives to implement targeted improvement in work standards, training and skill development.

Key Measures / Key Performance Indicators:

Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate, Technician NPS (TNPS), First time right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate, etc
Customer satisfaction scores, Net Promoter Score (NPS)
Employee engagement and retention rates
Safety compliance records

Requirements

Education: Associate’s degree in technical field or equivalent qualification. Technical certifications relevant to the telecom and broadband industry.

Experience:

3 to 5 years of experience as a technician in telecom or broadband field operations with 1 year of supervisory experience.
Experience in carrying out technical services in the telecom or related industries

Exposure:

Practical understanding of technical services in telecom and broadband industry.
Experience in work allocation and monitoring for customer facing operations.
Understanding of customer service principles, practices.

Factors critical to success at ITG Communications for this position (not more than 3):

Workforce management and field operations skills, with a focus on customer facing work execution
Excellent problem-solving and decision-making abilities
Effective communication skills with both team members and clients

Physical Requirements

Ability to stand, walk, and sit
Ability to use hands to handle or feet
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, bend and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations

Please note:

This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to:

Following all required safety protocols and procedures
Using appropriate personal protective equipment (PPE)
Operating vehicles and equipment safely
Maintaining valid certifications and licenses as required
Participating in mandatory safety training and meetings
Reporting unsafe conditions or practices
Passing required drug and alcohol screening
Maintaining physical capabilities necessary to perform essential job functions safely

Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Application Question(s):

Do you have 3–5 years of experience as a technician in telecom or broadband field operations, including at least 1 year of supervisory experience?

Education:

Associate (Preferred)

Experience:

Telecommunication: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

complaints manager jobs in phoenix, az

Cable Supervisor

VMI Tech

HR Manager - Grand Canyon University

General Manager- Larry H. Miller Chrysler Jeep/Dodge Ram

Assistant Community Manager-Cala Paradise Valley

Member Service Officer

Case Manager - Phoenix, AZ

Account Manager - Ground Operations

Assistant Front Desk Manager

Assistant to the Council

Associate Team Lead - Entry-Level

Front Desk Manager

Food Service Worker

Remote Supports Specialist

Assistant Community Manager

Guest Services Manager - Bell Stand Operations

Vision Center Manager L3

Courtroom Assistant - Classified (IA Court)

Residential Operations Supervisor

Program Administrator

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