Top 985 Intelligence manager Jobs in Phoenix, Az

Director of Customer Service and Innovation
City of Goodyear, AZ —Goodyear, AZ
- $149,518.56 - $221,960.94 a year
- Full-time
- 7 years
- Writing skills
- Office
- Paid holidays
- Disability insurance
Executive Director of Marketing and Communications
Arizona State University —Tempe, AZ
- $158,700 - $185,260 a year
- Full-time
- Hybrid work
- Background check
- School experience
- Writing skills
- Relocation assistance
11d
Materials Manager
Johnson Controls —Gilbert, AZ
- $112,000 - $168,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Continuous improvement
Brand Ambassador
Grow Sciences —Phoenix, AZ
- Full-time
- Clean driving record
- Ability to lift 50 pounds
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
Business Adjunct - CGCC
Chandler-Gilbert Community College —Chandler, AZ
- $1,166 per credit hour
- Part-time
- Classroom
- Marketing
- Mid-level
Senior HVAC Technician - Phoenix
Lessen —Glendale, AZ
- From $30 an hour
- Full-time
- Customer service
- Mid-level
- Residential
- Fuel card
- Cell phone reimbursement
Quick Apply
13d
Director, National Sales of the West
Turning Point Brands, Inc. —Arizona
- Extended hours
- Clean driving record
- 5 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply
6d
Mechanical Estimator & Project Manager
Confidential —Phoenix, AZ
- $80,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Profit sharing
- Paid holidays
Quick Apply
Chief Architect- Space Communication Systems
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $219,876 - $243,925 a year
- Full-time
- Engineering
- 11+ years
- Business development
- Paid parental leave
- Health insurance
Sales Representative
Prizm Pest Control —Mesa, AZ
- $1,000 - $3,000 a month
- Temporary
- Ability to walk for extended periods
- Residential
- High school diploma or GED
- Relocation assistance
- Professional development assistance
Quick Apply
Field Marketing Lead
Green Dot Labs —Tempe, AZ
- $55,000 - $65,000 a year
- Weekends as needed
- Clean driving record
- Merchandising
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
4d
Senior Deputy Program Manager (DPME)
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $152,462 - $169,138 a year
- Full-time
- 6 years
- Engineering
- Master's degree
Leasing Consultant- Vistoria at Country Place
The Inland Real Estate Group of Companies —Tolleson, AZ
- $19 - $20 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
3d
Business Operations Manager
The MOHR Enterprises LLC —Tempe, AZ
- $100,000 - $130,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Food and Beverage Manager
FatCats —Surprise, AZ
- $55,000 - $60,000 a year
- Full-time
- ServSafe
- Bachelor of Science
- Mid-level
3d
Leasing Consultant- Vistoria on Greenway
The Inland Real Estate Group of Companies —Surprise, AZ
- $18 - $19 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
4d
Associate Attorney- Relocation Required
Parnall Law —Phoenix, AZ
- $200,000 - $400,000 a year
- Full-time
- 5 years
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Business Operations Manager
The MOHR Enterprises LLC —Tempe, AZ
- $100,000 - $130,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Telehealth Medical Clinic Manager
Envita Medical Centers LLC —Scottsdale, AZ
- Full-time
- Master's degree
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager #9247
Devon Self Storage Holdings (US), LLC —Mesa, AZ
- $16.27 - $19.52 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Paid parental leave
- Paid holidays
Quick Apply
13d

I want to receive the latest job alert for intelligence manager in phoenix, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

intelligence manager jobs near phoenix, az

Adjunct Faculty jobs in Chandler, AZ

Director Of Communications jobs in Tempe, AZ

Sales Director jobs in Arizona

Sales Representative jobs in Mesa, AZ

Mechanical Project Manager jobs in Phoenix, AZ

Leasing Consultant jobs in Tolleson, AZ

Brand Ambassador jobs in Phoenix, AZ

Materials Manager jobs in Gilbert, AZ

Assistant General Manager jobs in Mesa, AZ

Associate Attorney jobs in Phoenix, AZ

Leasing Consultant jobs in Surprise, AZ

Adjunct Faculty jobs in Prince George's County, MD

Adjunct Faculty jobs in Boston, MA

Adjunct Faculty jobs in York, PA

Adjunct Faculty jobs in Orange County, CA

Adjunct Faculty jobs in Clemson, SC

Healthcare Communications jobs in Houston, TX

Director Of Communications jobs in Jersey City, NJ

Marketing Communications jobs in Rochester, MN

Director Of Communications jobs in Mobile, AL

Director of Customer Service and Innovation

City of Goodyear, AZ -
Goodyear, AZ

Apply Now

Job Details

Full-time
$149,518.56 - $221,960.94 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Life insurance

Qualifications

Statistics
Staff supervision
Team leadership
Writing skills
Employee relationship building
Driver's License
Algebra
Task assignment
Technical Proficiency
Program budgeting

Full Job Description

Job Description Summary

The position will be open until filled with a first review date of August 14, 2026

The Director of Customer Service and Innovation leads organizational efforts to enhance customer experience, drive service excellence, and implement innovative practices across all service channels. This role is responsible for strategic planning, continuous improvement, performance measurement, and oversight of customer-facing operations, including the 311 Call Center.

Director of Customer Service and Innovation Recruitment Brochure

The ideal candidate for this newly created leadership role will be an experienced, forward-thinking professional who brings a blend of strategic vision, analytical strength, people-centered leadership, and deep expertise in customer experience. Joining an organization with an award-winning workplace culture, the chosen candidate must be capable of elevating that culture even further— making customer service excellence a defining organizational cornerstone and leveraging the city’s culture to deliver exceptional performance.

Key attributes of the Ideal Candidate:

Strategic and innovative thinker
Expert in performance management and KPI frameworks
Strong continuous improvement leader
Call center operations expertise
Culture builder and people - centered leader
Collaborative relationship builder
Skilled communicator and change champion
Results - driven, purpose - driven leader

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals who are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

Essential Functions

Directs organization-wide customer service strategies, aligning service delivery with strategic objectives, performance expectations, and long-term planning priorities.
Leads the design, implementation, and monitoring of organizational performance measures, KPI frameworks, and customer experience dashboards used to guide decision-making and resource allocation.
Oversees continuous improvement initiatives to streamline workflows, reduce service friction, and enhance operational efficiency across all customer service functions.
Provides strategic leadership for the 311 Call Center, ensuring responsive, accurate, and high-quality service through modern tools, clear procedures, and effective staff development.
Introduces and evaluates innovative technologies, service platforms, and process enhancements that strengthen customer engagement and support modernization of services.
Collaborates with departments to improve customer touchpoints, integrate service systems, and promote organization-wide service consistency and accessibility.
Develops and maintains customer feedback systems and analytics processes that identify service trends, monitor satisfaction levels, and guide continuous improvement efforts.
Leads, mentors, and evaluates staff within customer service and innovation teams, cultivating a culture focused on service excellence, problem solving, adaptability, and innovation.

Requirements

Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent combination of education and experience.
Experience: Seven or more years of progressive experience in customer service management, operations, innovation, or process improvement.
Certifications and Other Requirements: Lean Six Sigma Black Belt Certification is highly desirable, but not required, Valid Driver’s License
Reading: Work requires the ability to read and comprehend complex legal documents, development agreements and contracts, executive business letters and communications, development-related documents, master plans, design guidelines, construction site plans, budget documents, business magazine, journals, newspapers and technical reports, strategic or operational plans.
Math: Work requires the ability to perform moderately complex math calculations such as addition, subtraction, multiplication, division, college algebra, and statistics.
Writing: Work requires college-level ability to write communication with executive management, City Council, and business executives; and prepare marketing documents, development agreements, and concise, professional letters.
Managerial: Complex - Work requires managing and monitoring work performance of a department including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
Budget Responsibility: Significant - Has responsibility for final approval of a department’s budgetary recommendations to a Deputy City Manager/City Manager. Monitors progress toward fiscal objectives and adjusts plans as necessary to reach them.
Policy/Decision Making: Significant - The employee normally performs the duty assignments within broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance. This position independently decides how objectives are achieved and what resources are needed. Typical positions in this category are upper management to executive level jobs.
Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
Interpersonal/Human Relations Skills: High - Interactions involve overseeing and/or approving final decisions regarding policy development and implementation. This level often involves interaction with others outside the organization or department on key departmental/organizational /regional issues and requires exercising participative management skills, high levels of emotional intelligence, networking and relationship building skills, negotiation, and the ability to reach consensus on complex issues to achieve organizational goals and objectives.

Apply Now

Refine Your Search

intelligence manager jobs in phoenix, az

Director of Customer Service and Innovation

Executive Director of Marketing and Communications

Materials Manager

Brand Ambassador

Business Adjunct - CGCC

Senior HVAC Technician - Phoenix

Director, National Sales of the West

Mechanical Estimator & Project Manager

Chief Architect- Space Communication Systems

Sales Representative

Field Marketing Lead

Senior Deputy Program Manager (DPME)

Leasing Consultant- Vistoria at Country Place

Business Operations Manager

Food and Beverage Manager

Leasing Consultant- Vistoria on Greenway

Associate Attorney- Relocation Required

Business Operations Manager

Telehealth Medical Clinic Manager

Assistant General Manager #9247

I want to receive the latest job alert for intelligence manager in phoenix, az

Related Searches

Explore jobs in more locations

Job Description Summary

Essential Functions

Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected