Top 4042 Service delivery manager Jobs in Phoenix, Az

Site Director
Velociti Services —Phoenix, AZ
- $90,000 - $115,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
- AD&D insurance
- Disability insurance
Executive Producer
Mayo Clinic —Phoenix, AZ
- $102,336 - $143,270 a year
- Weekends as needed
- Hybrid work
- Master's degree
- Mentoring
- US work authorization
- Health savings account
- Health insurance
4d
Senior Service Delivery Manager
Datavant —Phoenix, AZ
- $94,000 - $130,000 a year
- Remote
- HIPAA
- Travel
- Mentoring
Member Service Center Team Manager
Global Credit Union —Glendale, AZ
- $69,557 - $112,677 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
12d
Deputy Administrator
State of Arizona —Phoenix, AZ
- $160,000 - $225,000 a year
- Full-time
- English
- Office
- Administrative experience
- Paid parental leave
- Paid holidays
Hotel Manager, The Phoenician, a Luxury Collection Resort Scottsdale
Marriott International, Inc —Scottsdale, AZ
- $192,000 - $263,550 a year
- Full-time
- 6 years
- Bachelor's degree
- Business Administration
3d
Dean of Student Retention
Phoenix College —Phoenix, AZ
- $110,561 - $143,729 a year
- Weekends as needed
- Doctoral degree
- Office
- Education
- Wellness program
- 403(b) matching
Service Delivery Manager
Corsica Technologies, LLC —Scottsdale, AZ
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
HR Business Partner | Phoenix AZ
OnTrac —Phoenix, AZ
- $110,000 - $157,000 a year
- Hybrid work
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Assisted Living Coordinator
Sunrise Senior Living —Scottsdale, AZ
- $66,352 - $88,608 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Recruiting
- Paid holidays
- Health insurance
5d
Operations Manager
Amazon.com Services LLC —Phoenix, AZ
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Vice President, Operations - Remote
Tia —Phoenix, AZ
- $250,000 - $300,000 a year
- SQL
- Clinic
- Ob/Gyn
- Travel reimbursement
- Health insurance
Quick Apply
Talent Management HR Specialist
Salt River Project —Tempe, AZ
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
6d
IM Service Support Manager
Global Credit Union —Glendale, AZ
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Director of Assisted Living
Beatitudes Campus —Phoenix, AZ
- $100,000 - $115,000 a year
- Hospitality
- Current TB test
- Customer service
Quick Apply
Senior Manager, People Business Partner
Make-A-Wish America —Phoenix, AZ
- $86,196 - $100,000 a year
- Monday to Friday
- Remote
- 5 years
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
Manager III, Sales Service Delivery
TTEC —Tempe, AZ
- $70,000 - $75,000 a year
- Mid-level
- Office
- Mentoring
- Health insurance
- Tuition reimbursement
Guest Service Manager
Arizona Grand Resort & Spa —Phoenix, AZ
- Full-time
- Clean driving record
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
PT-In Room Dining Order Taker
Camelback Hospitality PE LLC —Paradise Valley, AZ
- $50 an hour
- Part-time
- Computer literacy
- English
- High school diploma or GED
Quick Apply
Director of Customer Service and Innovation
City of Goodyear, AZ —Goodyear, AZ
- $149,518.56 - $221,960.94 a year
- Full-time
- 7 years
- Writing skills
- Office
- Paid holidays
- Disability insurance
1d

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Site Director

Velociti Services -
Phoenix, AZ

Apply Now

Job Details

Full-time
$90,000 - $115,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Financial forecasting
Customer communication
Managing commercial facilities cleaning teams
Customer relationship building
Floor polishers
Team leadership
Coaching
Financial statement analysis
Team development
Driver's License
Customer relationship management
Client management
Mentoring
Profit & Loss statement
Financial performance measurement
Carpet extractors
Business operations
Workforce management
Managing business operations budgets
Profit and loss analysis
Organizational budget management
Floor waxing
Carpet cleaning

Full Job Description

Overview:

Velociti Services is seeking a high-performing Site Director to oversee janitorial and floor care operations across a large client site. This role is responsible for ensuring operational excellence, financial performance, workforce leadership, client satisfaction, and growth of service offerings.

The Site Director provides strategic leadership for all site operations, overseeing Area Managers, supervisors, and frontline teams while driving safety, quality, labor efficiency, and cost control. This leader partners closely with clients to ensure exceptional service delivery and identify opportunities to expand services.

Responsibilities:

Responsibilities:

Provide overall leadership for janitorial, floor care, and specialty cleaning operations across the assigned site
Lead, coach, mentor, and develop Area Managers, supervisors, and frontline teams to drive accountability, engagement, and performance
Ensure consistent execution of cleaning standards, floor care programs, quality assurance initiatives, and safety compliance
Oversee floor care operations including stripping, waxing, burnishing, scrubbing, carpet extraction, and specialty floor maintenance
Manage site-wide labor planning, scheduling, staffing, and workforce deployment to meet operational and contractual requirements
Develop and manage labor and supply budgets, forecast staffing and material needs, monitor overtime, and control operational expenses
Review financial performance, including P&L results, labor productivity, supply costs, and operational metrics, and implement corrective actions as needed
Identify and develop opportunities to expand services through upselling additional janitorial, floor care, specialty cleaning, and other facility service offerings
Build and maintain strong client relationships by providing exceptional customer service and serving as the primary operational point of contact
Conduct routine operational audits and site inspections to ensure compliance with company standards and client expectations
Partner with Operations, Human Resources, Talent Acquisition, and Finance to support recruiting, onboarding, employee development, and continuous operational improvement
Ensure compliance with OSHA regulations, company policies, and all client-specific requirements
Other duties as assigned or requested

Qualifications:

Required Experience & Qualifications:

5+ years of progressive leadership experience in janitorial services, facilities management, or building services
Proven experience managing large, multi-level operations with responsibility for multiple leaders and large hourly workforces
Strong hands-on experience with commercial floor care operations, including stripping, waxing, burnishing, carpet care, and specialty floor maintenance
Experience managing labor planning, budgeting, forecasting, and operational financial performance
Ability to analyze P&L statements and operational metrics to drive business decisions
Excellent leadership, communication, coaching, and client relationship management skills
Willingness to work flexible schedules, including nights, weekends, holidays, and overnight shifts as business needs require
Must be able to pass a drug screen and background check
Must possess a valid driver's license and maintain a clean Motor Vehicle Record (MVR)
Bilingual – Spanish (Preferred)

Leadership Competencies:

Strategic leadership and decision-making
Operational excellence and continuous improvement
Financial acumen and business planning
Coaching and talent development
Customer-focused relationship management
Strong problem-solving and organizational skills
Ability to thrive in a fast-paced, high-volume environment

Why Join Velociti Services:

At Velociti Services, we are committed to delivering exceptional facility services through innovation, operational excellence, and outstanding customer partnerships. As a Site Director, you will have the opportunity to lead a high-performing team, make a measurable impact on business performance, and help shape the future of our operations while building a culture focused on safety, service, and continuous improvement.

Benefits:

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
Short-Term Disability Insurance

Voluntary Benefits:

Medical and Dental Insurance
Additional Life and AD&D Insurance
Supplemental Short-Term Disability Insurance
Long-Term Disability Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

Refine Your Search

service delivery manager jobs in phoenix, az

Site Director

Executive Producer

Senior Service Delivery Manager

Member Service Center Team Manager

Deputy Administrator

Hotel Manager, The Phoenician, a Luxury Collection Resort Scottsdale

Dean of Student Retention

Service Delivery Manager

HR Business Partner | Phoenix AZ

Assisted Living Coordinator

Operations Manager

Vice President, Operations - Remote

Talent Management HR Specialist

IM Service Support Manager

Director of Assisted Living

Senior Manager, People Business Partner

Manager III, Sales Service Delivery

Guest Service Manager

PT-In Room Dining Order Taker

Director of Customer Service and Innovation

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