Top 131 Service desk manager Jobs in Phoenix, Az

Software Developer - Hybrid
Blue Cross Blue Shield of Arizona —Phoenix, AZ
- Full-time
- System design
- Mid-level
- Office
- Paid holidays
- Health insurance
Programmer II - Hybrid
Blue Cross Blue Shield of Arizona —Phoenix, AZ
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
SRE Analyst II
QE Solar —Scottsdale, AZ
- $60,000 - $80,000 a year
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
IT Service Desk Manager
Imaging Endpoints —Scottsdale, AZ
- 5 years
- Office
- Windows
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
Service Desk Manager
Alliance Defending Freedom —Scottsdale, AZ
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Support Analyst II
Exigo Technology Services, LLC —Scottsdale, AZ
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
ITSM Coordinator
ABACUS —Phoenix, AZ
- Remote
- Mid-level
- Office
- Continuous improvement
Quick Apply
8d
Operations Supervisor - Order and Customer Service
Arizona Appliance and Home —Phoenix, AZ
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IM Service Support Manager
Global Credit Union —Glendale, AZ
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
SERVICE DESK ANALYST
State of Arizona —Phoenix, AZ
- Up to $25 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid parental leave
- Paid holidays
15h
Manager, Support Services
Centuri Group, Inc. (S4) —Phoenix, AZ
- Hybrid work
- Background check
- Construction site
- Office
- AD&D insurance
- Paid holidays
Customer Experience Support Manager
10X Health System —Scottsdale, AZ
- $70,000 - $77,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
10d
IT Operations Manager
District Support Services Center —Tempe, AZ
- $104,361.28 - $135,669.26 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- 403(b) matching
8d
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
IT Helpdesk Specialist I
Mark-Taylor Residential —Scottsdale, AZ
- Office
- Windows
- Residential
- Paid holidays
- Dental insurance
Quick Apply
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Linux
- Paid parental leave
- Paid holidays
ServiceNow Administrator
FUJIFILM —Mesa, AZ
- 6 years
- Pass drug screening
- Mid-level
Service Desk Team Lead
Monogram Health Inc —Tempe, AZ
- Azure
- Inventory management
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Client Service Manager
PalAmerican Security —Phoenix, AZ
- $75,000 - $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d

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Software Developer - Hybrid

Blue Cross Blue Shield of Arizona -
Phoenix, AZ

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Employee relationship building
High school diploma or GED
Programming languages
Relationship management
Schema mapping design
Query management
Design (software development lifecycle)
IT department experience

Full Job Description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

Do you enjoy designing, coding, and maintaining technology solutions that support business-critical systems? Blue Cross Blue Shield of Arizona (AZ Blue) is looking for Programmers to perform programming and maintenance on various programs and systems based on customer business requirements. In this role, you’ll help develop reliable systems, databases, interfaces, reports, and documentation while partnering with IT and business stakeholders.

What to Expect

This is a hybrid work opportunity for Arizona residents. In this full-time role, you will maintain and develop systems and programs, participate in the Systems Development Life Cycle, create documentation and reports, troubleshoot processing issues, and support internal customer requests. You will have the flexibility to work remotely 4 days a week and spend 1 day a week at our award-winning healthy campus in Phoenix. The in-office requirements are subject to change based on organizational need.

Inspiring Health in Arizona Starts with You

Our benefits support work-life balance and the flexibility you need to be your best.

They include:

Eleven (11) paid holidays, including floating holidays when eligible
Accrued paid time off (up to 18 days per calendar year)
Comprehensive medical, dental, and vision coverage
401k up to 5% dollar-per-dollar match, 2% employer contribution
Up to 10% annual bonus based on corporate goals and individual performance
Eight (8) paid volunteer hours to serve your community
Tuition reimbursement for you; scholarship opportunities for your children
Employee discounts and wellness programs
Treadmill desks, full-service fitness center, and healthy meals and snacks
Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers

As a Programmer, you’ll get to:

Maintain and develop basic to complex systems and programs using appropriate structured programming techniques and programming languages.
Participate in the development, review, and creation of documentation used to support associated systems.
Design and code systems, programs, and interfaces; develop and maintain databases; and create logic, system, and program flows.
Write and execute unit test plans, track and resolve processing issues, and support code and system reviews for design standards, content, and functionality.
Participate in all aspects of the Systems Development Life Cycle and follow established source control versioning policies and procedures.
Analyze files and map data from one system to another.
Create ad hoc reports for internal and external customers and respond to research questions or requests from internal customers.
Participate in or lead projects, including developing time and cost estimates, system modification schedules, presentations, and implementation support.
At senior and lead levels, independently develop complex systems, mentor junior programmers, support technology planning, and help implement new procedures, workflows, manuals, and training materials.
For Programmer II and Programmer III roles assigned SCRUM responsibilities, facilitate sprint planning, retrospectives, demos, backlog support, cross-team coordination, and team performance metrics.

Qualifications:

High School Diploma or GED in a general field of study required for all levels.
Experience in computer/information technology: Level 1: 1 year; Level 2: 3 years; Level 3: 5 years; Level 4: 7 years.
Experience in programming, query design, and database development: Level 2: 1 year; Level 3: 3 years; Level 4: 4 years.
Project management experience: Level 3: 1 year; Level 4: 3 years.
Knowledge of query design and ad hoc report creation tools.
Programming languages and coding ability sufficient to meet the requirements at each level of responsibility, as defined in departmental documentation.
Knowledge of object-oriented analysis and design, structured programming, data mapping, and testing.
Strong analytical, communication, prioritization, interpersonal, and relationship-building skills.

Why Join Blue Cross Blue Shield of Arizona?

Imagine doing life-changing work and helping more than two million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at AZ Blue. Our award-winning healthy campus in Phoenix is designed with you in mind. Check your blood pressure at our kiosk, fuel up with healthy meals and snacks at our café, The Hub, and make the most of our onsite fitness center.

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.

Apply Now

Refine Your Search

service desk manager jobs in phoenix, az

Software Developer - Hybrid

Programmer II - Hybrid

SRE Analyst II

IT Service Desk Manager

Manager, Customer Experience

Service Desk Manager

Support Analyst II

ITSM Coordinator

Operations Supervisor - Order and Customer Service

IM Service Support Manager

SERVICE DESK ANALYST

Manager, Support Services

Customer Experience Support Manager

IT Operations Manager

Help Desk Technician

IT Helpdesk Specialist I

Technical Support Specialist I

ServiceNow Administrator

Service Desk Team Lead

Client Service Manager

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