Top 355 Service desk supervisor Jobs in Phoenix, Az

Assistant Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $25.48 - $28.85 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
12d
Spa Attendant/Pool Server
LeMonds Aveda Salon - Spa at the Wigwam Resort —Litchfield Park, AZ
- $16.00 - $16.50 an hour
- Part-time
- Ability to walk for extended periods
- In-person
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Director of Finance ("Director/a de Finanzas")
AC Element Phoenix City North —Phoenix, AZ
- Full-time
- Computer literacy
- Writing skills
- Office
Quick Apply
13d
Catering Sales Manager ("Gerente de Eventos y Ventas")
AC Element Phoenix City North —Phoenix, AZ
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
13d
Service Operations Supervisor
Vensure Employer Solutions —Chandler, AZ
- $26 - $31 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
4d
VOIP Technician
All Copy Products —Chandler, AZ
- $60,000 - $75,000 a year
- Mid-level
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Eligibility Clerical (Phoenix, AZ)
BeneSys, Inc. —Phoenix, AZ
- $27.28 an hour
- Full-time
- Microsoft Outlook
- Basic math
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
FT - Front Desk Supervisor - Westin Tempe
CHR AZ Payroll, LLC —Tempe, AZ
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
- Paid holidays
- Tuition reimbursement
Quick Apply
Supervisor Volunteer Program Coordinator
Banner Health —Glendale, AZ
- $26.82 - $40.22 an hour
- Full-time
- Adults
- Mid-level
- 3 years
- On-the-job training
9d
Front Desk Agent
Homewood Suites Phoenix - Biltmore —Phoenix, AZ
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Document Services Supervisor
Opensity Solutions —Phoenix, AZ
- Up to $34 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Services Manager - Bell Stand Operations
Marriott International, Inc —Scottsdale, AZ
- $30.29 - $38.94 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Night Audit Supervisor
The Camby, Autograph Collection —Phoenix, AZ
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Front Desk Supervisor
Crestview Management, LLC —Phoenix, AZ
- Mid-level
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager - AC Hotel Phoenix-Biltmore
Schulte Hospitality Group —Phoenix, AZ
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Supervisor
The Camby, Autograph Collection —Phoenix, AZ
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $61,000 - $78,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Operations Supervisor - Order and Customer Service
Arizona Appliance and Home —Phoenix, AZ
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Front Desk Supervisor
CANOPY TEMPE —Tempe, AZ
- $22 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
District Receptionist
Littleton Elementary School District —Tolleson, AZ
- Full-time
- Office
- High school diploma or GED
- 1 year
5d

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service desk supervisor jobs near phoenix, az

Assistant Front Desk Manager

Marriott International, Inc -
Scottsdale, AZ

Apply Now

Job Details

Full-time
$25.48 - $28.85 an hour
12 days ago

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26100716
Job CategoryRooms & Guest Services Operations
Location15620 N Clubgate Dr, Scottsdale, Arizona, United States, 85254
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $25.48-$28.85 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

service desk supervisor jobs in phoenix, az

Assistant Front Desk Manager

Spa Attendant/Pool Server

Director of Finance ("Director/a de Finanzas")

Catering Sales Manager ("Gerente de Eventos y Ventas")

Service Operations Supervisor

VOIP Technician

Eligibility Clerical (Phoenix, AZ)

FT - Front Desk Supervisor - Westin Tempe

Supervisor Volunteer Program Coordinator

Front Desk Agent

Document Services Supervisor

Guest Services Manager - Bell Stand Operations

Night Audit Supervisor

Front Desk Supervisor

Front Office Manager - AC Hotel Phoenix-Biltmore

Front Desk Supervisor

Front Desk Manager

Operations Supervisor - Order and Customer Service

Front Desk Supervisor

District Receptionist

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