Top 13747 Service experience lead Jobs in Phoenix, Az

Site Director
Velociti Services —Phoenix, AZ
- $90,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
- AD&D insurance
- Disability insurance
Hobby Retail Associate — Tabletop & Games Workshop
Lightspeed Hobby USA —Phoenix, AZ
- $18 - $22 an hour
- Full-time
- Inventory management
- Merchandising
- POS
- Employee discount
Quick Apply
Front Desk Lead
Valle del Sol —Phoenix, AZ
- Full-time
- 18 years or older
- Current TB test
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
Operations Team Lead I
Smart Data Solutions LLC —Tempe, AZ
- Full-time
- Mid-level
- Driver's License
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Executive Director Senior Living
Confidential —Chandler, AZ
- From $115,000 a year
- Full-time
- Mentoring
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Area Director
BOYS & GIRLS CLUBS OF SCOTTSDALE INC —Scottsdale, AZ
- $70,000 - $80,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Children
7d
Cell Lead - 1st Shift - $27.00/hr
Stryker —Phoenix, AZ
- $27 an hour
- Full-time
- Management
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
7d
Shipping Cell Lead - 1st Shift - $27.00/hr
Stryker —Tempe, AZ
- $27 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
5d
Team Manager - Scottsdale
Louis Vuitton —Scottsdale, AZ
- $95,000 - $105,000 a year
- Merchandising
- Mid-level
- Mentoring
- Disability insurance
- Health insurance
Assistant General Manager
Home2 Suites/Tru Scottsdale Salt River —Scottsdale, AZ
- From $75,000 a year
- Full-time
- Mid-level
- Hotel
- Communication skills
Quick Apply
Member Service Center Team Manager
Global Credit Union —Glendale, AZ
- $69,557 - $112,677 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Customer Service Lead
Serenity Mental Health Centers —Phoenix, AZ
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Assisted Living Coordinator
Sunrise Senior Living —Scottsdale, AZ
- $66,352 - $88,608 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Recruiting
- Paid holidays
- Health insurance
8d
Customer Experience Supervisor
W.W. Grainger —Tempe, AZ
- $62,300 - $103,900 a year
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Dental insurance
1d
Store Leader
Kate Spade —Phoenix, AZ
- $30.00 - $44.75 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Paid parental leave
General Manager - Phoenix (7th & Glendale)
Better Buzz Coffee Company —Phoenix, AZ
- $32 - $35 an hour
- Sales
- Mid-level
- 3 years
- Paid training
- Health insurance
Member Service Officer
Global Credit Union —Glendale, AZ
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
13d
Supply Lead
The RealReal —Phoenix, AZ
- $23 - $26 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Organizational skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
6d
Sr. Customer Experience Professional
Honeywell Aerospace —Phoenix, AZ
- Full-time
- Hybrid work
- Senior level

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Site Director

Velociti Services -
Phoenix, AZ

Apply Now

Job Details

Full-time
$90,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Financial forecasting
Customer communication
Managing commercial facilities cleaning teams
Customer relationship building
Floor polishers
Team leadership
Coaching
Financial statement analysis
Team development
Driver's License
Customer relationship management
Client management
Mentoring
Profit & Loss statement
Financial performance measurement
Carpet extractors
Business operations
Workforce management
Managing business operations budgets
Profit and loss analysis
Organizational budget management
Floor waxing
Carpet cleaning

Full Job Description

Overview:

Velociti Services is seeking a high-performing Site Director to oversee janitorial and floor care operations across a large client site. This role is responsible for ensuring operational excellence, financial performance, workforce leadership, client satisfaction, and growth of service offerings.

The Site Director provides strategic leadership for all site operations, overseeing Area Managers, supervisors, and frontline teams while driving safety, quality, labor efficiency, and cost control. This leader partners closely with clients to ensure exceptional service delivery and identify opportunities to expand services.

Responsibilities:

Responsibilities:

Provide overall leadership for janitorial, floor care, and specialty cleaning operations across the assigned site
Lead, coach, mentor, and develop Area Managers, supervisors, and frontline teams to drive accountability, engagement, and performance
Ensure consistent execution of cleaning standards, floor care programs, quality assurance initiatives, and safety compliance
Oversee floor care operations including stripping, waxing, burnishing, scrubbing, carpet extraction, and specialty floor maintenance
Manage site-wide labor planning, scheduling, staffing, and workforce deployment to meet operational and contractual requirements
Develop and manage labor and supply budgets, forecast staffing and material needs, monitor overtime, and control operational expenses
Review financial performance, including P&L results, labor productivity, supply costs, and operational metrics, and implement corrective actions as needed
Identify and develop opportunities to expand services through upselling additional janitorial, floor care, specialty cleaning, and other facility service offerings
Build and maintain strong client relationships by providing exceptional customer service and serving as the primary operational point of contact
Conduct routine operational audits and site inspections to ensure compliance with company standards and client expectations
Partner with Operations, Human Resources, Talent Acquisition, and Finance to support recruiting, onboarding, employee development, and continuous operational improvement
Ensure compliance with OSHA regulations, company policies, and all client-specific requirements
Other duties as assigned or requested

Qualifications:

Required Experience & Qualifications:

5+ years of progressive leadership experience in janitorial services, facilities management, or building services
Proven experience managing large, multi-level operations with responsibility for multiple leaders and large hourly workforces
Strong hands-on experience with commercial floor care operations, including stripping, waxing, burnishing, carpet care, and specialty floor maintenance
Experience managing labor planning, budgeting, forecasting, and operational financial performance
Ability to analyze P&L statements and operational metrics to drive business decisions
Excellent leadership, communication, coaching, and client relationship management skills
Willingness to work flexible schedules, including nights, weekends, holidays, and overnight shifts as business needs require
Must be able to pass a drug screen and background check
Must possess a valid driver's license and maintain a clean Motor Vehicle Record (MVR)
Bilingual – Spanish (Preferred)

Leadership Competencies:

Strategic leadership and decision-making
Operational excellence and continuous improvement
Financial acumen and business planning
Coaching and talent development
Customer-focused relationship management
Strong problem-solving and organizational skills
Ability to thrive in a fast-paced, high-volume environment

Why Join Velociti Services:

At Velociti Services, we are committed to delivering exceptional facility services through innovation, operational excellence, and outstanding customer partnerships. As a Site Director, you will have the opportunity to lead a high-performing team, make a measurable impact on business performance, and help shape the future of our operations while building a culture focused on safety, service, and continuous improvement.

Benefits:

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
Short-Term Disability Insurance

Voluntary Benefits:

Medical and Dental Insurance
Additional Life and AD&D Insurance
Supplemental Short-Term Disability Insurance
Long-Term Disability Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

Refine Your Search

service experience lead jobs in phoenix, az

Site Director

Hobby Retail Associate — Tabletop & Games Workshop

Front Desk Lead

Operations Team Lead I

Executive Director Senior Living

Area Director

Cell Lead - 1st Shift - $27.00/hr

Shipping Cell Lead - 1st Shift - $27.00/hr

Team Manager - Scottsdale

Assistant General Manager

Member Service Center Team Manager

Manager, Fraud Operations

Customer Service Lead

Assisted Living Coordinator

Customer Experience Supervisor

Store Leader

General Manager - Phoenix (7th & Glendale)

Member Service Officer

Supply Lead

Sr. Customer Experience Professional

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