Top 269 Software analyst Jobs in Phoenix, Az

Help Desk Analyst I
Phoenix Children's Hospital —Phoenix, AZ
- Full-time
- Research
- Children
- Pediatrics
3d
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Arizona
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Business Analyst / On-Site in Phoenix
Motion Recruitment —Phoenix, AZ
- Full-time
- Mid-level
- SQL
- US work authorization
9d
IBM i Infrastructure Analyst
Motion Recruitment —Chandler, AZ
- Contract
- 5 years
- Analysis skills
- Continuous improvement
5d
Senior Business Analyst / Hybrid / Tempe
Motion Recruitment —Tempe, AZ
- Contract
- 6 years
- Mentoring
- Senior level
9d
Restructuring Analyst - AI Trainer
DataAnnotation —Gilbert, AZ
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Master's degree
Quick Apply
Venture Capital Analyst - AI Trainer
DataAnnotation —Chandler, AZ
- $50 - $100 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
Quick Apply
Data Control Analyst 2
Network Technologies International, Inc. —Scottsdale, AZ
- $60,000 - $90,000 a year
- Full-time
- Engineering
- Research
- Mid-level
4d
Epic Lumens Analyst - IT Applications
HonorHealth —Arizona
- Full-time
- Computer science
- Computer Science
- Mid-level
- Free parking
- Health insurance
Live Sports Data Analyst
Apex Logic —Phoenix, AZ
- $75 - $150 an hour
- Weekends as needed
- Computer Science
- Research
- Analysis skills
Quick Apply
4d
Real Estate Financial Analyst - AI Trainer
DataAnnotation —Glendale, AZ
- $50 - $100 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
Quick Apply
AS400 /IBM i Infrastructure Analyst
Motion Recruitment —Chandler, AZ
- Contract
- 5 years
- Continuous improvement
- US work authorization
- Health insurance
- Dental insurance
6d
Data Analyst LFI, Data Governance
Software Resources, Inc. —Phoenix, AZ
- Urgently hiring
- Hybrid work
- Mid-level
- Office
- Finance
- AD&D insurance
- Disability insurance
Quick Apply
12d
Business Systems Analyst (Business Process & CPQ Implementation)
Eastridge Workforce Solutions —Phoenix, AZ
- $60 - $72 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
BUSINESS INTELLIGENCE ANALYST
Nox Group —Phoenix, AZ
- Background check
- Computer Science
- Pass drug screening
Quick Apply
EDI Technical Analyst (Claims) - Hybrid
Blue Cross Blue Shield of Arizona —Phoenix, AZ
- Full-time
- Word processing
- Research
- Mid-level
- Paid holidays
- Health insurance
Warehouse Mgmt. Systems (WMS) Analyst I
DHL —Goodyear, AZ
- $70,000 - $115,000 a year
- Full-time
- SQL
- Bachelor's degree
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
Quality Analyst, Technical Support
Ministry Brands —Chandler, AZ
- Full-time
- Background check
- High school diploma or GED
- SQL
- Paid parental leave
- Paid holidays
Cybersecurity Analyst
District Support Services Center —Tempe, AZ
- $64,346.00 - $83,649.50 a year
- Full-time
- Computer Science
- Research
- Mid-level
- Wellness program
- 403(b) matching
Software Analyst
Kimley-Horn —Phoenix, AZ
- Azure
- Computer Science
- Research
- Profit sharing
- Health insurance
9d

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software analyst jobs near phoenix, az

Help Desk Analyst I

Phoenix Children's Hospital -
Phoenix, AZ

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Job Details

Full-time
3 days ago

Qualifications

Network troubleshooting
Operating systems
Email customer support
Technical support via phone
Phone communication
Equipment troubleshooting
Research
Incident Escalation
Internal employee customer service
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Phone triage
Technical support via email
Hardware diagnostics
Escalation handling
Peripheral hardware support
Entry level
Ticketing system technical support
Client interaction via phone calls

Full Job Description

The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Children’s staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Phoenix Children’s network supported peripherals. The analyst is expected to capture customer and reported issue details during in-take before escalating and handing off to Tier II support. This position will report to the IT Manager of Customer Service.

Position Duties

Technical Responsibilities
- Diagnoses and resolves technical hardware and software issue using troubleshooting skills.
- Provides complete and accurate information for all tickets entered into the Service Desk software to include proper prioritization and categorization.
- Researches issues using available information resources.
- Performs continuous Ticket Triage and Routing.
- Coordinates escalation of tickets internally, to other teams, and vendors.
Customer Service Skills
- Answers and logs all requests for assistance in a timely, customer-focused, and professional manner using non-technical communication that end-users can understand.
- Follows IT and Hospital policies and procedures as they relate to information technology (access requests, hardware, software, etc.) and assists outside requests when necessary.
- Provides step-by-step technical help, both written and verbal.
- Follows through on user issues to completion.
- Must be willing and able to work outside normal business hours to include night and/or weekend shifts.
- Must be able to rotate and be flexible with their schedule.
- Reports potential organization security risk as applicable.
Demonstrate the following competencies as a Level I Help Desk Analyst
- Demonstrates how to reset an expired password for any core IT system.
- Documents workflows and walks peers/managers through processes.
- Demonstrates excellent customer service skills when facing challenging situations. (This will be validated by manager listening to call recordings)
- Walks through the process for answering a call, identifying a user, & documenting a ticket.
- Demonstrates ability to understand how to troubleshoot all Phoenix Children's systems/equipment by using the system inventory listing.
Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties
Investing in innovative research, including emerging treatments, tools and technologies
Advancing education and training to shape the next generation of clinical leaders
Advocating for the health and well-being of children and families

Values

We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable

Apply Now

Refine Your Search

software analyst jobs in phoenix, az

Help Desk Analyst I

Senior Quantitative Analyst - AI Trainer

Business Analyst / On-Site in Phoenix

IBM i Infrastructure Analyst

Senior Business Analyst / Hybrid / Tempe

Restructuring Analyst - AI Trainer

Venture Capital Analyst - AI Trainer

Data Control Analyst 2

Epic Lumens Analyst - IT Applications

Live Sports Data Analyst

Real Estate Financial Analyst - AI Trainer

AS400 /IBM i Infrastructure Analyst

Data Analyst LFI, Data Governance

Business Systems Analyst (Business Process & CPQ Implementation)

BUSINESS INTELLIGENCE ANALYST

EDI Technical Analyst (Claims) - Hybrid

Warehouse Mgmt. Systems (WMS) Analyst I

Quality Analyst, Technical Support

Cybersecurity Analyst

Software Analyst

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