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Quick Apply
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Document Services Supervisor

Opensity Solutions
Phoenix, AZ

Quick Apply

Job Details

Full-time
Up to $34 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Confidential information handling
High school diploma or GED
Decision making
Cross-functional communication

Full Job Description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

A Document Services Supervisor will perform oversight responsibilities for Opensity personnel including overseeing the Document Processing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department.

RESPONSIBILITIES

Provide direct supervision to the team and assist with performance management related duties
Coordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the manager as needed, including notifying them of any operations related issues
Review customer satisfaction results and rework; provide timely feedback, and monitor issues through remediation
Assist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by project requestors
Maintain up-to-date knowledge and a high level of technical proficiency with automation, specialized applications, and upgrades
Onboard new team members and ensure all training is complete and mentor is assigned, ensure team completes requisite trainings
Document and promote best practices
Help develop and maintain principal user profiles
Test and troubleshoot new applications and upgrade releases, troubleshoot document and/or technical inquiries
Provide support for users in resolving document and other application problems referred to our team by IT Help Desk or users
Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues
Serve as an ambassador of the services available from the department

REQUIREMENTS

HS Diploma or equivalent, associate’s degree or equivalent experience
3-5 years’ experience in supervisory or process management role, preferably in a law firm environment
Advanced knowledge of legal policies and procedures
Excellent written and verbal communication skills
Strong interpersonal skills
Ability to organize, prioritize, and coordinate multiple assignments
Maintain confidential information
Make objective, independent judgments
Ability to excel under pressure and produce a quality work product
Clearly and effectively communicate with varying levels of people within the organization
Work productively and cooperatively with other employees

The Compensation range for this role is up to 34.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#LI-MM1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Quick Apply

Refine Your Search

business services supervisor jobs in phoenix az

Document Services Supervisor

End User Services Supervisor

Quality Assurance Supervisor

Supervisor, Community Response

Police Records Supervisor

Eligibility Clerical (Phoenix, AZ)

Physical Therapist

PIP Adjuster

Housekeeping Supervisor

Sr. Specialist, Risk Management Litigation

Bodily Injury Adjuster

Mastered level Mental Health Counselor BHT LAC, LPC, LAMFT, LMFT.

Bilingual Personal Banker

Banquet Cook

Sales Territory Manager with strong background in sales of Security Doors and Windows!

Armed Driver

Job Developer/Employment Specialist

SVP/Treasury Management Team Lead

Night Shift Operations Supervisor

Bilingual Personal Banker

I want to receive the latest job alert for business services supervisor in phoenix az

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