Top 1437 Director, digital workplace and end user services Jobs in Phoenix Az

Director, Digital Workplace and End User Services
onsemi —Scottsdale, AZ
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Corporate Safety Director
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Marketing Director
Lavender Lane Assisted Living —Mesa, AZ
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Director OF ABA Clinical Services
Centria Autism —Phoenix, AZ
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Medical Director - Physician
Desert Oazis LLC —Scottsdale, AZ
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Director, Supply Chain Engineering
PetSmart —Phoenix, AZ
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Director, National Sales of the West
Turning Point Brands, Inc. —Arizona
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Director of Investment Marketing
Rise48 Equity- Arizona —Scottsdale, AZ
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Medical Director (MD/DO)
Connections Health Solutions —Phoenix, AZ
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Nursing Director Surgical Services
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Director of Administration
Desert Mountain Club —Scottsdale, AZ
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Business Office Director
Acoya Shea by Cogir —Scottsdale, AZ
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Director, Digital Workplace and End User Services

onsemi -
Scottsdale, AZ

Apply Now

Job Details

Full-time

Qualifications

Managing teams in a customer support role
Incident management software
Managing IT teams
Global team management
Technology management
Incident management operations support
UEM
Productivity software
Project stakeholder communication
Cross-functional communication
Intune
Senior leadership
Stakeholder management

Full Job Description

Director, Digital Workplace and End User Services

Location: Scottsdale, AZ (On-site/Hybrid)

Citizenship Requirement: U.S. Citizen

Employment Type: Full-time

Reports To: CISO/VP Infrastructure

Team: Global Digital Workplace & End-User Services

Role Summary

We’re seeking a strategic, execution-focused Director, Digital Workplace to lead our global end‑user technology experience. This role owns the global helpdesk (insourced and outsourced), end-user IT experience across all services, and digital workplace engineering, including Microsoft 365 and adjacent productivity platforms. The ideal leader blends operational rigor with product thinking—driving measurable improvements in satisfaction, reliability, security, and productivity at scale. You will serve as a visible leader in IT with direct engagement across senior leadership and cross-functional stakeholders.

Key Responsibilities

Leadership & Strategy

Define and execute the Digital Workplace strategy aligned to business goals, security standards, and employee experience benchmarks.

Lead a global service desk across insourced and outsourced delivery models; drive consistency, quality, and continuous improvement globally.

Own IT user experience (end-to-end) for all end-user services including endpoint, collaboration, identity, and core productivity platforms.

Build and lead a Digital Workplace Engineering function responsible for Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and other productivity tools.

Serve as a senior IT leader engaging with executive stakeholders, HR, Security, and business units to drive adoption, change management, and value realization.

Lead and evangelize User Experience for all of IT ensuring user experience goals are consistently implemented and measured

Responsibilities

Responsibilities:

Operations & Service Delivery

Own 24x7 service operations and major incident response; establish SLA/OLA governance and runbooks.

Oversee ITSM/ESM tooling for ticketing, knowledge, self-service, and automation.

Manage endpoint engineering (Windows/macOS), patching, software distribution, and device compliance.

Implement digital experience monitoring (DEX) and observability tools.

Champion automation and self-service to reduce MTTR and improve user experience.

Platform & Security

Govern tenant hygiene, licensing, feature lifecycle, and roadmaps for Microsoft 365 and complementary platforms.

Partner with Security and Enterprise Architecture on endpoint security, identity, data protection, and Zero Trust models.

Ensure compliance with regulatory, audit, and asset lifecycle requirements.

People & Vendor Management

Lead and develop a diverse team of managers, engineers, and analysts.

Manage MSPs and vendor partners; negotiate contracts and drive accountability.

Establish a data-driven performance culture focused on experience, reliability, and business impact.

Qualifications

Required Qualifications

5+ years in a similar leadership capacity.

Experience leading global helpdesk operations across insourced and outsourced models.

Leadership of Microsoft 365 ecosystems.

Expertise in endpoint management (Intune/ConfigMgr) and device compliance.

Experience with ITSM platforms and SLA/incident processes.

Strong senior stakeholder communication and influence.

Bachelor’s degree or equivalent experience.

U.S. Citizenship required.

Based in Scottsdale, AZ.

Preferred Qualifications

Experience with DEX tooling and SLOs.

Zero Trust and collaboration governance background.

ITIL/Microsoft certifications.

Automation experience (Power Platform, scripting).

Experience in regulated or high-growth environments.

Success Metrics (First 12 Months)

Improved CSAT/ESAT and digital experience scores.

Reduced MTTR and ticket volume via automation and self-service.

Increased endpoint compliance and patch currency.

Improved Microsoft 365 adoption and governance.

Strengthened FCR and knowledge reuse.

Demonstrated cost-to-serve optimization.

Leadership Competencies

Strategic, execution-focused leader.

User-centric mindset.

Data-driven with strong metrics discipline.

Inclusive leader who builds high-performance teams.

Employment at onsemi is contingent on providing verification of work authorization and verification of U.S. Person status (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) or obtaining any necessary license for roles requiring access to hardware, software, services, or technical data controlled by U.S. export control laws and regulations'

Equal Opportunity Statement

Onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About the Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

Apply Now

Refine Your Search

director, digital workplace and end user services jobs in phoenix az

Director, Digital Workplace and End User Services

Clinical Director/BCBA

BCBA Clinical Director

Client Experience Director

Creative Director - Clothing Brand

Clinic Director I Licensed Physical Therapist (PT)

Regional Sales Director

Director of Operations - Health Plan Management & Administration

Director of Nursing

Corporate Safety Director

Marketing Director

Director OF ABA Clinical Services

Medical Director - Physician

Director, Supply Chain Engineering

Director, National Sales of the West

Director of Investment Marketing

Medical Director (MD/DO)

Nursing Director Surgical Services

Director of Administration

Business Office Director

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