Top 29 Helpdesk manager Jobs in Phoenix Az

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Senior Systems Administrator, Systems Support
Carvana —Tempe, AZ
- Full-time
- Background check
- 6 years
- English
- Wellness program
- Health insurance
Quick Apply
IT Support Tech I
APPLIED TECHNICAL SERVICES LLC —Tempe, AZ
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
Information Technology Supervisor
Glendale Community College —Glendale, AZ
- $91,152.50 - $118,498.25 a year
- Weekends as needed
- Research
- Mid-level
- University
- Wellness program
- 403(b) matching
10d
IT Manager
Paradise Valley Community College —Phoenix, AZ
- $103,328 - $134,326 a year
- Weekends as needed
- Research
- Mid-level
- University
- Wellness program
- 403(b) matching
BUSINESS SYSTEMS & REPORTING MANAGER
Phoenix Zoo | Arizona Center for Nature Conservation —Phoenix, AZ
- $84,321 - $105,402 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
Technical Support Specialist I
OneAZ Credit Union —Glendale, AZ
- $56,823.44 - $71,029.30 a year
- Office
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Loan repayment program
Quick Apply
IT Support Technician I
U.S. District Court - District of Arizona —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
Client Support Specialist
Contexture —Phoenix, AZ
- $4,567 - $5,167 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Computer literacy
- Work from home
Quick Apply
Service Desk Manager
Alliance Defending Freedom —Scottsdale, AZ
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
2d
Infrastructure IT Relationship Manager
Osaic —Scottsdale, AZ
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
L1 Service Desk Administrator - On-site - Scottsdale, AZ
GMI —Scottsdale, AZ
- Full-time
- Azure
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
IT Support Specialist
U.S. Dermatology Partners —Phoenix, AZ
- $24.00 - $28.75 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
12d
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
8d
Technology Support Specialist
District Support Services Center —Tempe, AZ
- $20.82 - $27.07 an hour
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- 403(b) matching
8d
Director, Digital Workplace and End User Services
onsemi —Scottsdale, AZ
- Online Application
- Bachelor's degree
- US work authorization
- Scripting
Systems Administrator
University Mechanical & Engineering AZ —Tempe, AZ
- Full-time
- Computer Science
- Construction site
- Customer service
13d
Customer Service Specialist - IT Support Technician
Arizona State University —Tempe, AZ
- $20.00 - $22.40 an hour
- Overnight shift
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Relocation assistance
Mobility Support Specialist
CALERO —Phoenix, AZ
- $22.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
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Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

helpdesk manager jobs in phoenix az

Support Analyst I (Remote)

Senior Systems Administrator, Systems Support

IT Support Tech I

Information Technology Supervisor

IT Manager

BUSINESS SYSTEMS & REPORTING MANAGER

Technical Support Specialist I

IT Support Technician I

Client Support Specialist

Service Desk Manager

Infrastructure IT Relationship Manager

L1 Service Desk Administrator - On-site - Scottsdale, AZ

IT Support Technician I

IT Support Specialist

Technology Support Technician

Technology Support Specialist

Director, Digital Workplace and End User Services

Systems Administrator

Customer Service Specialist - IT Support Technician

Mobility Support Specialist

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