Top 356 Intake manager Jobs in Phoenix Az

Customer Experience Support Manager
10X Health System —Scottsdale, AZ
- $70,000 - $77,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
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10d
Associate Attorney- Relocation Required
Parnall Law —Phoenix, AZ
- $200,000 - $400,000 a year
- Full-time
- 5 years
- Senior level
- Paid holidays
- Disability insurance
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Associate Attorney
Alexander Shunnarah Trial Attorneys —Phoenix, AZ
- $150,000 - $350,000 a year
- Mid-level
- Communication skills
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Experienced Bilingual Medical Assistant
Be Well Family Care —Tempe, AZ
- $19 - $22 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Vital signs
- Health savings account
- Health insurance
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Senior KOL Strategy and Engagement Manager
PROCEPT BioRobotics Corporation —Phoenix, AZ
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Opportunities for advancement
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Bilingual Lead Medical Coordinator
NATIONAL YOUTH ADVOCATE PROGRAM —Phoenix, AZ
- On call
- Spanish
- Nursing
- RN License
- Continuing education credits
- Mileage reimbursement
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Outpatient Therapist
TOUCHSTONE BEHAVIORAL HEALTH —Phoenix, AZ
- LMFT
- Licensed Clinical Social Worker
- LPC
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Hospice Account Executive - Phoenix Metro
Endeavor Hospice —Mesa, AZ
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
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Bilingual Spanish Community Outreach/Business Development Manager
AZ Spine —Mesa, AZ
- $52,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- English
- Mid-level
- Mileage reimbursement
- Paid time off
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Co-located Therapist - Adult SUD Day Program; Phoenix, AZ 85008 & 85029
Terros Health —Phoenix, AZ
- $57,375 - $84,093 a year
- Full-time
- Bilingual
- Background check
- Serving
- Wellness program
- Health savings account
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Cybersecurity Operations Manager
Vaco by Highspring —Tempe, AZ
- $140,000 - $160,000 a year
- Azure
- 6 years
- AWS
- Health insurance
- Dental insurance
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Senior GRC Analyst
Clayco —Phoenix, AZ
- Full-time
- Background check
- 5 years
- Residential
- Paid holidays
- Disability insurance
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Administrative Coordinator
SUNSHINE RESIDENTIAL HOMES INC —Glendale, AZ
- $50,000 - $55,000 a year
- Monday to Friday
- CPR Certification
- Clean driving record
- Mid-level
Quick Apply
Service Coordinator
Harrington Industrial Plastics —Phoenix, AZ
- Full-time
- Adults
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
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Therapist
Faithland Recovery Center —Glendale, AZ
- Full-time
- HIPAA
- Mid-level
- Residential
- Paid time off
- Flexible schedule
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Behavioral Health Technician (BHT) Artistic Behavioral Health Specialist
Resilient Health —Tempe, AZ
- $19.25 - $21.42 an hour
- Full-time
- Bilingual
- CPR Certification
- BLS Certification
- 403(b) matching
- Paid holidays
Director of Clinical Services
Savior Hospice —Phoenix, AZ
- $100,000 - $120,000 a year
- Full-time
- Spanish
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Inventory Specialist for Classic & Exotic Car Consignment Dealer
Streetside Classics —Mesa, AZ
- $72,000 - $85,000 a year
- Full-time
- CRM software
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
4d
Certified Caregiver & Med Tech ~ Senior Living Community ~ Phoenix
MorningStar Senior Management LLC —Phoenix, AZ
- $19 - $21 an hour
- Part-time
- English
- High school diploma or GED
- First Aid Certification
- Health savings account
- Health insurance
Quick Apply
12d
Leasing Specialist (Tax credit, LIHTC)
Cantwell-Anderson Inc. —Phoenix, AZ
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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intake manager jobs near phoenix az

Customer Experience Support Manager

10X Health System -
Scottsdale, AZ

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Job Details

Full-time
$70,000 - $77,000 a year
10 days ago

Benefits

Health insurance

Qualifications

Performance dashboard reports
Knowledge management
Managing technical support teams
Managing teams in a customer support role
Procedural guides
Team leadership
Standard Operating Procedures (SOPs) implementation
Dashboard creation
Dashboard creation support
Process design
Metrics Reporting
Data summary reports
Sales management systems proficiency
Customer service knowledge base
CRM system proficiency
Business operations
Standard operating procedures (SOPs)
Call center management
Healthcare data reporting

Full Job Description

BASE COMPENSATION: $70,000 - $77,000 annually
LOCATION: Scottsdale, AZ
WORKPLACE SETTING: Onsite

POSITION SUMMARY
The Customer Experience (CX) Support Manager is a member of the CX leadership team and the connective tissue between 10X Health's internal escalation team and our outsourced Tier 1 contact center. This role owns the processes, metrics, content and day-to-day operating relationship that keep both teams performing at a 10X standard. You are the subject matter expert our BPO partner relies on, the escalation quarterback our internal team trusts, and the data storyteller who keeps CX leadership informed and ahead of the curve.

This is not a passive coordinator role. You bring structured thinking, workflow discipline, and an obsession with performance data to everything you touch. You'll design the processes, monitor the metrics, and drive the accountability loops that separate a good contact center from a great one. You work quickly in ambiguity, focused and efficient

ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

OBJECTIVES
BPO Partnership & Liaison

Serve as the primary day-to-day point of contact between 10X Health and the outsourced Tier 1 contact center, managing the operational relationship and holding the BPO accountable to SLAs and performance standards
Lead regular cadence meetings with the BPO (daily standups, weekly/monthly business reviews) to communicate policy changes, product updates, and performance expectations
Translate new products, programs, and protocols into training-ready content for Tier 1, coordinating with BPO training leads to ensure timely rollout and comprehension

Content & Process Ownership

Own all customer-facing content: scripts, FAQs, knowledge base articles, job aids with escalation trees, and SOPs — keeping them current, accurate, and unmistakably 10X
Design, document, and continuously improve end-to-end workflows spanning Tier 1 intake, internal escalation routing, and resolution handoff
Identify recurring Tier 1 failure points and drive cross-functional root-cause resolution with Product, Clinical, and Operations
Maintain and update internal escalation playbooks, ensuring consistency and speed in handling complex patient concerns

Data Analysis, Reporting, & Metrics

Own the T1 CX metrics dashboard — define, build, and maintain reporting across handle time, first contact resolution, escalation rate, QA scores, and BPO adherence
Conduct weekly and monthly performance analyses, identifying trends, anomalies, and leading indicators before they become problems
Deliver structured performance reports to CX leadership with clear insights, variance analysis, and actionable recommendations — not just raw numbers
Monitor and calibrate Tier 1 quality through call audits and QA scorecards; deliver structured feedback to BPO leadership and track improvement over time
Use data to make the case for process changes, staffing adjustments, and technology investments — you speak fluent metrics in cross-functional settings
Build automated reporting workflows that reduce manual effort and increase accuracy

Escalation Management

Manage and triage escalations from Tier 1, building workflows to ensure routing complex cases to the appropriate internal team and ensuring timely, high-quality resolution
Partner with the internal escalation team to define escalation criteria, workflows, and feedback loops that drive continuous Tier 1 deflection improvement
Surface trending customer feedback patterns to relevant stakeholders, advocating for the customer perspective in product and process decisions

COMPETENCIES

Contact center operations expert — BPO management, escalation frameworks, quality assurance, data analysis and workforce planning are second nature to you
Advanced data and reporting skills: you build dashboards, run trend analyses, and translate contact center metrics into executive-ready insights
Business process architect: you map workflows, find friction, and design cleaner systems — documentation is a strength, not an afterthought
Leverage Ai and other automation tools to ensure maximum efficiency
Solid professional judgement: you understand the strategic business direction/goals and are able to consistently make tactical decisions to address critical issues
Strong content instincts: you see a gap in a script or SOP and close it before it becomes a trend
Communicates with clarity and authority across levels — from BPO floor supervisors to CX management
Operates well in ambiguity and moves fast; you don't wait for perfect information to take action
Genuinely aligned with the 10X Health mission — optimal wellness changes lives, and you bring that conviction to every interaction and process you build

EDUCATION & EXPERIENCE

REQUIRED: 3+ years of call center leadership experience with direct team and BPO management responsibility
Demonstrated ownership of CX content (scripts, SOPs, knowledge base) in a fast-paced, high-volume environment
Advanced proficiency in CRM platforms (Salesforce or Hubspot preferred) and contact center reporting tools
Experience building and maintaining KPI dashboards and delivering performance reporting to leadership
Proven ability to design and document complex operational workflows and business processes
Associate's degree or higher preferred; equivalent experience considered
EMR or health-tech environment experience a plus, but not required
Scottsdale, AZ based — in-office. Hours: Full-time – shifts could vary between 6am – 8pm local time. Generally M-F but occasional weekend hours may be required. Shift allocation will be determined by business staffing needs

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact [email protected].

NO SOLICITATION POLICY
10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.
#LI-CM1 #LI-Onsite

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Refine Your Search

intake manager jobs in phoenix az

Customer Experience Support Manager

Associate Attorney- Relocation Required

Associate Attorney

Experienced Bilingual Medical Assistant

Senior KOL Strategy and Engagement Manager

Bilingual Lead Medical Coordinator

Outpatient Therapist

Hospice Account Executive - Phoenix Metro

Bilingual Spanish Community Outreach/Business Development Manager

Co-located Therapist - Adult SUD Day Program; Phoenix, AZ 85008 & 85029

Cybersecurity Operations Manager

Senior GRC Analyst

Administrative Coordinator

Service Coordinator

Therapist

Behavioral Health Technician (BHT) Artistic Behavioral Health Specialist

Director of Clinical Services

Inventory Specialist for Classic & Exotic Car Consignment Dealer

Certified Caregiver & Med Tech ~ Senior Living Community ~ Phoenix

Leasing Specialist (Tax credit, LIHTC)

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