Top 43 senior customer service representative Jobs in phoenix az

Client Care Representative (IN-OFFICE ROLE IN SCOTTSDALE, AZ)
Envoy America —Scottsdale, AZ
- $23.50 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Automotive Customer Relations Manager
Bell Honda —Phoenix, AZ
- $40,000 - $43,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative (Sr. Loan Consultant)
Lendmark Financial Services —Gilbert, AZ
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
7d
SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
13d
Customer Care Associate, Redi Carpet
HD Supply —Phoenix, AZ
- Full-time
- Research
- Office
- High school diploma or GED
Sr Logistics Concierge (Manheim)
Cox Automotive —Phoenix, AZ
- $22.02 - $33.08 an hour
- Full-time
- Hybrid work
- Bilingual
- Research
- Mid-level
- Paid jury duty
- Paid holidays
Senior Manager, Client Success
Ingram Micro —Chandler, AZ
- $125,600 - $213,500 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Pass drug screening
- Disability insurance
- Health insurance
Senior Agent, Customer Service
Kyndryl —Phoenix, AZ
- $39,840 - $81,000 a year
- Full-time
- Remote
- Windows
- 1 year
- Entry level
- Health insurance
- Dental insurance
2d
Client Solution Specialist Sr
PNC Financial Services Group —Phoenix, AZ
- Full-time
- Mid-level
- Office
- In-person
- Wellness program
- Health savings account
Senior Associate, Implementations
Vestwell —Scottsdale, AZ
- $70,000 - $80,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Member Service Center Specialist I, II, III, or Senior - AZ
Global Credit Union —Glendale, AZ
- $40,241 - $73,391 a year
- 8 hour shift
- English
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
SENIOR PREMIER ACCOUNTS SPECIALIST
GLOBAL HOLDINGS TULSA LLC —Tempe, AZ
- $70,000 a year
- Word processing
- Mid-level
- Office
Quick Apply
Customer Care Representative
ASSA ABLOY —Phoenix, AZ
- Microsoft Outlook
- ERP systems
- Research
- AD&D insurance
- Paid holidays
Senior Manager, Vestwell Service Center
Vestwell —Scottsdale, AZ
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health insurance
Quick Apply
9d
Senior Customer Success Manager - Market Access
Clarivate —Chandler, AZ
- $94,400 - $118,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
Senior Manager-Frontline Support Engineering
CVS Health —Phoenix, AZ
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Senior Specialist I, Customer service
ASM International —Phoenix, AZ
- Mid-level
- Bachelor's degree
- Travel
- Flexible schedule
3d
Senior Director, Customer Operations
Scribd, Inc. —Phoenix, AZ
- $160,000 - $240,000 a year
- Full-time
- Residential
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Senior Call Center Representative
Mutual of America Financial Group —Phoenix, AZ
- $41,500 - $62,100 a year
- Monday to Friday
- Hybrid work
- Spanish
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Specialist
BioCare —Tempe, AZ
- On call
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
3d

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senior customer service representative jobs near phoenix az

Client Care Representative (IN-OFFICE ROLE IN SCOTTSDALE, AZ)

Envoy America -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
$23.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Customer relationship building
Interpersonal skills
Client relationship development
Bachelor's degree
Attention to detail
Client email correspondence
Customer complaint resolution
Client interaction via phone calls

Full Job Description

Client Care Representative, Envoy America

Location: In-office in the Scottsdale, AZ location

Envoy America is seeking a thoughtful, service-oriented, and creative Client Care Representative to join the team. This individual will serve as a primary point of contact for both corporate and private clients, current and prospective alike. They will also support dispatch-related efforts as needed, which will necessitate engagement with our Companion Drivers. This role emphasizes exceptional customer support while maintaining operational proficiency in dispatch coordination to ensure trips are covered and executed smoothly.

Why Envoy America?

At Envoy America, our drivers don’t just transport patients and residents -- they provide care, companionship, and peace of mind, treating every individual like family. Our work has been recognized with the Dementia SMART award, and we proudly serve organizations across 30 states and 300+ cities, redefining how transportation supports healthcare and senior living operations.

Key Responsibilities

Serve as a primary point of contact for both corporate and private clients, current and prospective alike.
Answer questions related to trip scheduling, status updates, billing inquiries, service guidelines, and general program information.
Resolve customer concerns, complaints, and service disruptions with a calm, solutions-oriented approach.
Act as a liaison between customers and drivers to ensure clear communication and expectations.
Build and maintain positive, professional relationships with Companion Drivers.
Proactively identify and resolve coverage gaps by sourcing available drivers as needed. This includes support with same-day trip changes, cancellations, and urgent coverage needs.
Accurately input and/or update trip details, notes, and outcomes in internal systems.
Follow established procedures for incident reporting, service recovery, and compliance.
Contribute to continuous improvement efforts by identifying recurring issues and process gaps.

Qualifications

2+ years of professional experience in a customer care role.
Strong customer service skills, including excellent verbal and written communication skills. This includes empathy and patience when working with older adults, their families, and healthcare professionals.
Ability to multitask and remain calm in fast-paced, time-sensitive situations.
High attention to detail and strong organizational skills.

Compensation & Benefits

Hourly rate of $23.50 per hour.
Fortune 100–level benefits including medical, dental, equity participation, and comprehensive well-being programs.
Office dog on-site-great for morale (as long as you're dog-friendly)

Envoy America is proud to be an Equal Opportunity Employer dedicated to serving our senior community and individuals in need of quality, reliable care and transportation. We value diversity and are committed to fostering an inclusive environment where every team member is respected and supported.

All employment decisions are made based on qualifications, merit, and business needs—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable laws.

We believe a diverse workforce strengthens our ability to provide compassionate, dignified, and dependable care to the people and communities we serve.

Job Type: Full-time

Pay: $23.50 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in phoenix az

Client Care Representative (IN-OFFICE ROLE IN SCOTTSDALE, AZ)

Automotive Customer Relations Manager

Customer Service Representative (Sr. Loan Consultant)

SAL Advocate

Customer Care Associate, Redi Carpet

Sr Logistics Concierge (Manheim)

Senior Manager, Client Success

Senior Agent, Customer Service

Client Solution Specialist Sr

Senior Associate, Implementations

Member Service Center Specialist I, II, III, or Senior - AZ

SENIOR PREMIER ACCOUNTS SPECIALIST

Customer Care Representative

Senior Manager, Vestwell Service Center

Senior Customer Success Manager - Market Access

Senior Manager-Frontline Support Engineering

Senior Specialist I, Customer service

Senior Director, Customer Operations

Senior Call Center Representative

Customer Care Specialist

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