Top 45 Call center manager Jobs in Pico Rivera Ca

Supervisor Contact Center
Southland Credit Union —Downey, CA
- $34 - $43 an hour
- Mid-level
- 3 years
- High school diploma or GED
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
12h
Senior Outbound Sales Manager (Contact Center)
Public Storage —Glendale, CA
- $130,000 - $140,000 a year
- Full-time
- Presentation skills
- US work authorization
- In-person
Quick Apply
12d
Legal Intake / Call Center Manager for Glendales Top Firm
Elements Law Recruiting —Glendale, CA
- $90 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6h
Customer Service Management Trainee
Uline —Anaheim, CA
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
4d
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
7d
Call Center Manager
Classic Industries —Huntington Beach, CA
- $80,000 - $90,000 a year
- Full-time
- Background check
- 5 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Member Contact Center Supervisor
LBS Financial Credit Union —Westminster, CA
- $31.85 - $39.85 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- 5 years
- Writing skills
- HIPAA
11d
Care Manager – Patient Support Call Center -Remote
IQVIA —Redondo Beach, CA
- $22 - $23 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
12d
Call center manager for plumbing co.
Papa's Plumbing Inc —Glendale, CA
- $65,000 - $75,000 a year
- Full-time
- English
- Mid-level
- In-person
Quick Apply
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
9d
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Background check
- 5 years
- Writing skills
12d
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
9d
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
12d
Contact Center Manager - Pharmacy - Hybrid - You must live in Southern California
Alignment Healthcare USA, LLC —Orange, CA
- $58,531 - $87,797 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
12d
Customer Care Workforce Manager
SuperCare Health —City of Industry, CA
- $17.00 - $28.35 an hour
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
11d

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Supervisor Contact Center

Southland Credit Union -
Downey, CA

Apply Now

Job Details

$34 - $43 an hour

Qualifications

Confidential information handling
Finance
Performance management
High school diploma or GED
Team development
Industry knowledge of financial regulations
Mentoring
Computer skills
Process improvement planning
Team motivation (leadership skill)
Banking
Staff development
Team building

Full Job Description

Role:

About the Role

At Southland Credit Union, every member interaction matters—whether it happens in person, over the phone, or through a digital channel. As the Contact Center Supervisor, you'll lead a high-performing team dedicated to delivering exceptional service while ensuring operational excellence across every member interaction.

This is a hands-on leadership role where you'll coach and develop team members, monitor service quality, improve operational performance, and create an environment where both associates and members thrive. You'll partner closely with the Contact Center Manager to strengthen service standards, optimize workflows, and support a culture of accountability, collaboration, and continuous improvement.

If you're a people-focused leader who enjoys coaching others, improving processes, and creating outstanding member experiences, we'd love to hear from you.

Major Duties and Responsibilities:

What You'll Be Doing

Lead the daily operations of the Contact Center while ensuring exceptional service across phone, email, and digital communication channels.
Support team members in resolving complex member inquiries, escalations, complaints, and transactions while promoting a positive member experience.
Monitor service levels, production goals, call quality, staffing, and operational performance to ensure department objectives are achieved.
Conduct quality assurance reviews, observe member interactions, and provide timely coaching and constructive feedback.
Partner with the Contact Center Manager to develop action plans that improve individual and team performance.
Schedule staff, manage daily workflow, and ensure appropriate coverage while maintaining operational efficiency.
Foster a culture of continuous improvement by identifying opportunities to enhance processes, service delivery, and team effectiveness.
Coach, mentor, and develop associates through regular one-on-one meetings, side-by-side coaching, split-ins, and ongoing performance conversations.
Support sales and referral initiatives by coaching associates on consultative conversations and member-focused financial solutions.
Collaborate with departments across the organization to resolve member concerns, improve processes, and deliver a seamless member experience.
Assist with opening and closing responsibilities while actively supporting the team on the phone and on the floor as business needs require.

Knowledge and Skills:

What You'll Bring

Minimum Qualifications

Experience

Three to five years of similar or related experience.
Two to three years of supervisory experience preferred.

Education

High School diploma or GED required.
Associate (AA) degree from an accredited community college preferred.

Knowledge, Skills & Abilities

Strong leadership, coaching, and team development skills.
Excellent verbal and written communication skills.
Ability to build collaborative relationships across departments and all levels of the organization.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to analyze performance trends, monitor service quality, and implement process improvements.
High level of professionalism, discretion, and diplomacy when handling confidential or sensitive matters.
Working knowledge of financial institution regulations.
Ability to motivate, influence, educate, and coach others.
Proficiency with standard office technology and Contact Center systems.

Why You'll Love This Opportunity

As the Contact Center Supervisor, you'll have the opportunity to shape the member experience on a larger scale by developing a high-performing team and creating meaningful improvements in service delivery. Every day, you'll coach associates, solve challenges, and help ensure members receive the exceptional care they expect from Southland Credit Union.

You'll join an organization that values collaboration, accountability, continuous improvement, and leadership at every level. Whether you're mentoring future leaders, improving operational performance, or strengthening member relationships, you'll play an important role in helping both your team and the organization succeed.

If you're looking for a leadership opportunity where you can make a measurable impact through coaching, service excellence, and operational leadership, we'd love to hear from you.

Equal Opportunity & Pay Transparency

Southland Credit Union is an Equal Opportunity Employer. In accordance with California law, the pay range for this position is included in the job posting. Actual compensation will be based on qualifications, experience, skills, and business needs.

Salary Minimum: USD $34.00/Hr. Salary Maximum: USD $43.00/Hr.

Apply Now

Refine Your Search

call center manager jobs in pico rivera ca

Supervisor Contact Center

Customer Service Operations Supervisor

Senior Outbound Sales Manager (Contact Center)

Legal Intake / Call Center Manager for Glendales Top Firm

Customer Service Management Trainee

Manager, Guest Care (Contact Center)

Call Center Manager

Call Center Manager

Call Center Manager

Member Contact Center Supervisor

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Care Manager – Patient Support Call Center -Remote

Customer Care Manager

Call center manager for plumbing co.

Contact Center Transformation - Manager

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Contact Center Transformation - Senior Manager

Hybrid Customer Service Supervisor, CMS

Contact Center Manager - Pharmacy - Hybrid - You must live in Southern California

Customer Care Workforce Manager

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About the Role

What You'll Be Doing

What You'll Bring

Minimum Qualifications

Knowledge, Skills & Abilities

Why You'll Love This Opportunity

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