Top 50 Guest service agent Jobs in Pigeon Forge, Tn

Front Desk Agent
TRG Living —Pigeon Forge, TN
- $10 - $14 an hour
- Full-time
- Inventory management
- Sanitation
- Windows
- Health insurance
- Dental insurance
Quick Apply
Front Desk - Guest Service Agent
RiverStone Resort —Pigeon Forge, TN
- $17.50 - $18.00 an hour
- Weekends as needed
- Inventory management
- High school diploma or GED
- Front desk
Quick Apply
6d
Front Desk Guest Service Agent
Arbors at Island Landing Hotel and Suites —Pigeon Forge, TN
- $17.00 - $18.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Writing skills
Quick Apply
Guest Service Agent
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton —Pigeon Forge, TN
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Cambria Hotel Pigeon Forge TN —Pigeon Forge, TN
- Weekends as needed
- Computer literacy
- English
- Hotel
Quick Apply
4d
Front Desk Agent / Guest Services Agent
Staybridge Suites Pigeon Forge-Smoky Mtns —Pigeon Forge, TN
- From $15 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
Front Desk Agent / Guest Services Agent
SpringHill Suites Pigeon Forge —Pigeon Forge, TN
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
13d
Front Desk - Guest Service Agent
Shular Inn —Pigeon Forge, TN
- Weekends as needed
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
Guest Services Agent
Stony Brook Cabins —Gatlinburg, TN
- $16 - $18 an hour
- Weekends as needed
- Office
- High school diploma or GED
- 1 year
Quick Apply
Guest Service Agent
Hilton Garden Inn Pigeon Forge —Pigeon Forge, TN
- From $15 an hour
- Weekends as needed
- Background check
- Pass drug screening
- No experience needed
- Free parking
- Health insurance
Quick Apply
7d
Front Desk Clerk
Hilton Grand Vacations —Pigeon Forge, TN
- Weekends as needed
- English
- Entry level
- Resort
- Employee stock purchase plan
- Health insurance
13d
Call Center Agent - Part Time
Safe Harbor Hospitality, LLC —Pigeon Forge, TN
- $15 - $18 an hour
- Part-time
- Sales
- Residential
- Organizational skills
Quick Apply
Front Desk Agent
Compass by Margaritaville —Pigeon Forge, TN
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Communication skills
Quick Apply
Front Desk Supervisor
Westgate Resorts —Gatlinburg, TN
- $21 - $23 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Front Desk Agent
The Park Vista - A Doubletree by Hilton Hotel —Gatlinburg, TN
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Guest Service Agent
Embassy Suites Gatlinburg Resort —Gatlinburg, TN
- From $16 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Dental insurance
- Paid time off
Quick Apply
Front Desk Agent / Guest Services Agent
Courtyard Kodak Sevierville —Kodak, TN
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
5d
Night Auditor
Compass by Margaritaville —Pigeon Forge, TN
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- POS
Quick Apply
Front Desk Agent/ Night Auditor
Holiday Inn Express and Suites —Sevierville, TN
- $14 - $16 an hour
- Part-time
- English
- Accounting
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Guest Service Agent
Hilton Knoxville —Knoxville, TN
- $16 - $17 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Health savings account
Quick Apply

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Front Desk Agent

TRG Living -
Pigeon Forge, TN

Quick Apply

Job Details

Full-time
$10 - $14 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Confidential information handling
Safety protocol adherence
Interpersonal skills
Phone communication
Windows
Emergency procedures
High school diploma or GED
Driver's License
Attention to detail
Organizational skills
Productivity software
Time management
Database software proficiency

Full Job Description

Job Overview

Join our team as a Front Desk Agent at our World-Class Resort in Pigeon Forge, where you will be the first point of contact for our guests. As a key member of our hospitality team, you will deliver exceptional customer service and help create memorable guest experiences. If you possess excellent phone etiquette and have a passion for hospitality, we invite you to apply for this exciting opportunity.

Responsibilities

Utilize the Property Management Software (PMS) to access guest information, retrieve reservation details, modify or cancel reservations, and register guests.
Verify registration information, secure credit cards for incidental expenses, authorize charges, and assist with guest concerns, escalating to management when necessary.
Receive and process reservation requests within established guidelines.
When accommodations are unavailable, offer waitlist options and recommend alternative lodging or RV parks in the area.
Register guests and assign rooms/spaces, manage guest accounts, handle reservations, present statements, and collect payments as needed.
Receive and maintain accountability for a change fund. Prepare Close Bank Reports and deposit cash receipts at the end of each shift according to established procedures.
Ensure guest security and privacy are maintained at all times.
Professionally assist guests by answering questions about the resort, amenities, and local attractions.
Inventory keys, supplies, and guest amenities maintained at the front desk.
Maintain a clean and organized front desk and lobby area.
Run and print PMS reports, including Expected Arrivals, Departure Lists, and In-House Guest Lists.
Answer and direct phone calls to the appropriate departments or team members.
Log maintenance and service requests in the PMS and notify the appropriate department.
Clean and sanitize all bathhouse areas, including toilets, showers, sinks, and floors.
Replenish supplies such as toilet paper, soap, and paper towels.

Requirements

High school diploma or equivalent.
Minimum of one year of customer service experience required; previous RV hospitality experience preferred.
Strong customer service skills with excellent verbal and written communication abilities.
Ability to multitask, work independently, and maintain professionalism in a fast-paced environment.
Knowledge of proper telephone etiquette.
Familiarity with local attractions and surrounding areas.
Proficiency in Windows, Microsoft Office applications, and database systems.
Strong attention to detail, organizational skills, problem-solving abilities, and time management skills.
Ability to handle sensitive information confidentially.
Ability to learn and follow safety, emergency, and accident prevention procedures.
Available to work Friday through Monday (9:00 AM – 5:00 PM) and on public holidays.
Valid State Driver’s License.

Why Join Us?

Friendly and supportive team environment
Beautiful and welcoming work setting
Opportunity to make a positive impact on our guests' experiences every day

If you're dependable, personable, and ready to help create exceptional guest experiences, we'd love to hear from you!

Compensation

$10/hour for team members who live onsite.
$14/hour for team members who do not live onsite.

Apply now using this link: https://forms.monday.com/forms/376e799adbb5f89781da5fc7c93d03a7?r=use1

Join our team today!

Job Type: Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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