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Senior Living Business Office Director

Providence Senior Living -
Brandon, FL

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Customer communication
Employee relationship building

Full Job Description

Business Office Manager

Providence Senior Living Community

Where Love Leads, Excellence Matters, Empowerment Inspires, and Purpose Drives Everything We Do.

At Providence Senior Living, we believe senior living is about more than providing care. It is about creating meaningful experiences, building relationships, and enriching the lives of residents, families, and team members every day.

We are seeking a Business Office Manager who will serve as a trusted leader and valued partner within our community. This role is ideal for someone who thrives in a people-centered environment, enjoys balancing financial operations with human resources responsibilities, and wants to make a genuine impact on the lives of seniors and the associates who care for them.

If you are passionate about service, driven by integrity, and excited to contribute to a culture rooted in Love, Excellence, Empowerment, and Purpose, we would love to meet you.

Why Join Providence Senior Living?

At Providence Senior Living, our culture is guided by four core pillars:

Love- We lead with compassion, kindness, and respect in every interaction with residents, families, and fellow associates.

Excellence- We strive for the highest standards in service, accountability, professionalism, and resident experience.

Empowerment- We encourage innovation, welcome new ideas, and provide opportunities for growth and leadership.

Purpose- We believe every role contributes to creating a meaningful and fulfilling life for our residents and a rewarding workplace for our team.

Position Summary

The Business Office Manager serves as a key member of the leadership team, overseeing the community's financial operations, billing, payroll, and human resources administration. This role ensures accurate financial reporting, supports employee lifecycle activities, maintains compliance with applicable regulations, and helps foster an engaged, positive workplace culture.

The ideal candidate is highly organized, analytical, trustworthy, and personable, with the ability to manage multiple priorities while maintaining exceptional customer service.

What You'll Do

Financial Management

Manage resident billing and accounts receivable processes with accuracy and timeliness.
Collect and reconcile resident payments and monthly rent.
Assist residents and families with billing inquiries, invoices, and account reviews.
Process invoices, expense reports, and vendor payments.
Monitor departmental spending and budget performance.
Prepare financial reports and documentation for leadership, audits, and regulatory compliance purposes.
Ensure financial records are maintained according to established accounting standards and company expectations.

Human Resources & Payroll Support

Coordinate payroll administration and employee record maintenance.
Manage onboarding and new hire paperwork.
Assist with orientation, employee file compliance, and training documentation.
Support background screenings, reference checks, drug screenings, and license verifications as required.
Help ensure compliance with employment laws, regulations, and company policies.
Partner with community leadership to support employee engagement and retention initiatives.

Leadership & Administrative Excellence

Build positive relationships with residents, families, vendors, and team members.
Maintain the highest level of confidentiality and professionalism.
Support process improvements that enhance efficiency and customer service.
Prepare reports, presentations, and administrative documentation as needed.
Serve as a trusted resource for operational and business office functions.

What We're Looking For

Required Qualifications

Bachelor's degree in Business Administration, Accounting, Human Resources, Finance, or related field; or equivalent combination of education and experience.
2 to 4 years of experience in accounting, business administration, payroll, human resources, or related fields.
Strong organizational and time-management skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
High level of integrity, discretion, and professionalism.

Preferred Qualifications

Experience in senior living, healthcare, hospitality, or related industries.
Knowledge of payroll and HR systems.
Experience with Microsoft Office and Excel.

What Makes You Successful

You are:

Detail-oriented and accurate.
A strong problem-solver and critical thinker.
Comfortable working independently and collaboratively.
Passionate about supporting both people and operations.
Committed to providing outstanding service to residents, families, and team members.
Motivated by making a difference every day.

Physical Requirements

This position requires prolonged sitting, computer work, occasional standing and walking, and the ability to lift up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Requirements

Successful completion of a criminal background screening.
Completion of post-offer health screening requirements.
TB screening documentation as required by state regulations.

Join Our Mission

At Providence Senior Living, every team member plays an important role in creating a community where residents thrive, families find peace of mind, and associates feel valued and supported.

If you're looking for more than a job and want a career with purpose, we'd love for you to apply today.

Providence Senior Living is an Equal Opportunity Employer and celebrates diversity within our team and communities.

https://info.flclearinghouse.com

Quick Apply

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