Top 516 Customer service lead remote Jobs in Pittsburgh, Pa

LTD (Long Term Disability) Claim Manager
New York Life —Pittsburgh, PA
- $50,000 - $71,500 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Free parking
- Disability insurance
Client Services Representative
Birgo —Pittsburgh, PA
- $50,000 - $60,000 a year
- Remote
- Mid-level
- Computer skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Client Services Specialist II - Daytime Monday-Friday
LINQ Services —Pittsburgh, PA
- $20.19 - $22.12 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Appt Setting & Sales Pros
Dr Home Rx —Pittsburgh, PA
- $49,178.75 - $59,226.02 a year
- Part-time
- Hybrid work
- Entry level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
11d
Director, Client Management (Director, Client Relationship) - REMOTE
Net Health —Pittsburgh, PA
- $135,000 a year
- Remote
- 11+ years
- Bachelor's degree
- Organizational skills
- Health insurance
Quick Apply
Lead Specialist, Continuous Improvement
Westinghouse Electric Company —Cranberry Township, PA
- $100,800 - $129,000 a year
- Remote
- Bachelor's degree
- Travel
- Mentoring
- Health savings account
- Paid holidays
Customer Success Manager
Ceeva —Pittsburgh, PA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
Lead Patient Care Coordinator (590077)
Pantherx Specialty LLC —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Executive Assistant
Boston Consulting Group —Pittsburgh, PA
- $71,000 - $79,667 a year
- Full-time
- Customer service
- Urgent Care
- Research
- Profit sharing
- Paid parental leave
Incident Investigation Analyst
Sky Zone —Aliquippa, PA
- $75,000 - $85,000 a year
- Full-time
- 3 years
- Travel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
8d
Operational Training and Communications Specialist
Westinghouse Electric Company —Cranberry Township, PA
- $76,400 - $95,500 a year
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
5d
Human Resource Business Partner
NRG —Pittsburgh, PA
- $75,000 - $110,000 a year
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
PCNA Talent Community
PCNA —New Kensington, PA
- Hybrid work
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Business Development Representative
Kiavi —Pittsburgh, PA
- $52,000 - $72,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- Finance
- Commuter assistance
- Paid parental leave
8d
Customer Success Engineer
Leybold GmbH —Export, PA
- Hybrid work
- Spanish
- Marketing
- Bachelor of Science
Project Coordinator (Remote)
Dudley Land Company —McMurray, PA
- Remote
- Customer service
- Mid-level
- 3 years
Quick Apply
Field Customer Success Manager (Client Management I) - REMOTE
Net Health —Pittsburgh, PA
- $75,000 a year
- Full-time
- Remote
- Physical & Rehabilitation Medicine
- Clinic experience
- Mid-level
- Health insurance
Quick Apply
12d
Systems Analyst - Expert
UPMC —Pittsburgh, PA
- $49.48 - $80.47 an hour
- Full-time
- Hybrid work
- 5 years
- Team management
- Mentoring
- On-the-job training
Merchant Services Account Executive - Virtual Client
PNC Financial Services Group —Pittsburgh, PA
- $52,500 - $105,000 a year
- Full-time
- Spanish
- Mid-level
- 1 year
- Wellness program
- Health savings account
11d
Optometric Assistant Part Time
Visionworks —Pittsburgh, PA
- $12.82 - $17.29 an hour
- Part-time
- High school diploma or GED
- Patient care
- Entry level
- Paid parental leave
- Health insurance
Quick Apply

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LTD (Long Term Disability) Claim Manager

New York Life -
Pittsburgh, PA

Apply Now

Job Details

Full-time
$50,000 - $71,500 a year

Benefits

Free parking
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Microsoft Outlook
High school diploma or GED
Bachelor's degree
Disability determination
Technical Proficiency
Time management

Full Job Description

Work Schedule:
The first 10 weeks of training will take place onsite at The Vision (116 15th Street, Pittsburgh, PA 15222), Monday through Friday. After training, employees will be evaluated. Once they demonstrate proficiency, the role will transition to a hybrid schedule: Remote: Mondays and Fridays, and Onsite: Tuesday, Wednesday & Thursday.

Role Overview:
The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on the job training to successfully manage an assigned LTD caseload. The Claim Manager is responsible for the development of strategic case plans informed by customer & key stakeholder interactions, leveraging Technical Coaches and Team Leaders where appropriate. As a key customer-facing role, the Claim Manager will communicate with customers, employers and treating providers.

The LTD Claim Manager will manage an assigned caseload of Long-Term Disability cases. This includes management of claims with longer duration and evolving medical conditions. LTD Claim Managers will have meaningful and transparent conversations with their customers and clinical partners to gather the information most relevant to each claim. It may also require potentially complex monthly benefit calculations. The Claim Manager will also evaluate customer eligibility and interact with internal and external customers including, but not limited to, customers, employers, physicians, internal business matrix partners and attorneys, etc. to gather the information to make the decision on the claim.

What You'll Do:
As a Long-Term Disability Claim Manager, with oversight and on an increasing scheduled basis, you will -

Proactively manage your block of claims by regularly talking with and knowing your customers, their level of functioning, and having a command of case facts for each claim in your block.
Develop and document Strategic Case Plans that focus on the future direction of the claim using a holistic viewpoint
Determine customer eligibility by reviewing contractual language and medical documentation, interpret information and make decisions based on facts presented
Leverage claim dashboard to manage claim inventory to determine which claims to focus efforts on for maximum impact
Have probing conversations with customers and employers regarding return-to-work opportunities and communicate with an action-oriented approach.
Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis
Ask focused questions of internal resources (e.g., nurse, behavioral, doctor, vocational) and external resources (customer, employer, treating provider) to question discrepancies, close gaps and clarify inconsistencies
Have detailed phone conversations with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information
Execute on all client performance guarantees
Respond to all communications within customer service protocols in a clear, concise, and timely manner
Make fair, accurate, timely, and quality claim decisions
Adhere to standard timeframes for processing mail, tasks, and outliers
Support and promote all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated
Personal Health Team, Your Health First, Healthcare Connect, etc.)
Clearly articulate claim decisions both verbally and in written communications
Understand Corporate Compliance, Policies and Procedures and best practices
Stay abreast of ongoing trainings associated with role and business unit objectives

What You'll Bring:

High School Diploma or GED required, with 3 years minimum of professional experience or bachelor’s degree strongly preferred
Experience in hospital administration, medical office management, financial services and/ or business operations is a (+)
Comfortable talking with customers and having thorough phone conversations
Excellent organizational and time management skills
Strong critical thinker
Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously
Ability to focus and achieve production goals through high quality work
Proficiency with MS Office applications is required (Word, Outlook, Excel)
Strong written and verbal skills demonstrated in previous work experience
Proven skills in positive and effective interaction with challenging customers
Experience in effectively meeting/exceeding individual professional expectations and team goals
Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset
Comfortable giving and receiving feedback
Flexible to change and highly cooperative
Demonstrated analytical and math skills

Critical Capabilities:

Critical Thinking
Trust and Transparency
Bias for Action
Leads with Agility
Customer Orientation

Work Schedule:
The first 10 weeks of training will take place onsite at The Vision (116 15th Street, Pittsburgh, PA 15222), Monday through Friday. After training, employees will be evaluated. Once they demonstrate proficiency, the role will transition to a hybrid schedule: Remote: Mondays and Fridays, and Onsite: Tuesday, Wednesday & Thursday.

Onsite Amenities:
Employees working onsite will have access to the following amenities:

Fitness center
Tenant lounge
Nearby retail
Bike storage
Outdoor space
Concierge services
Dry cleaning
EV charging stations
Puttery mini golf
The Roaming Bean Coffee
Tapville Social
Onsite free parking

Pay: $50,000.00 - $71,500.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Family leave
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service lead remote jobs in pittsburgh, pa

LTD (Long Term Disability) Claim Manager

Client Services Representative

Client Services Specialist II - Daytime Monday-Friday

Appt Setting & Sales Pros

Director, Client Management (Director, Client Relationship) - REMOTE

Lead Specialist, Continuous Improvement

Customer Success Manager

Lead Patient Care Coordinator (590077)

Executive Assistant

Incident Investigation Analyst

Operational Training and Communications Specialist

Human Resource Business Partner

PCNA Talent Community

Business Development Representative

Customer Success Engineer

Project Coordinator (Remote)

Field Customer Success Manager (Client Management I) - REMOTE

Systems Analyst - Expert

Merchant Services Account Executive - Virtual Client

Optometric Assistant Part Time

I want to receive the latest job alert for customer service lead remote in pittsburgh, pa

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