Top 731 Relationship and operations associate Jobs in Pittsburgh, Pa

Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
- Full-time
- Word processing
- English
- High school diploma or GED
AR Billing Supervisor
CFS —Pittsburgh, PA
- $70,000 - $90,000 a year
- Management
- ERP systems
- Mid-level
Workforce Associate
Catalyst Connection —Pittsburgh, PA
- $54,000 - $64,000 a year
- Full-time
- Marketing
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
5d
Relationship and Operations Associate
Carson Group —Pittsburgh, PA
- $55,000 - $67,500 a year
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- AD&D insurance
Sales Associate II
Coach —Pittsburgh, PA
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Assistant Store Leader, Customer Experience & Outreach
Crate and Barrel —Pittsburgh, PA
- Weekends as needed
- Mid-level
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Temporary Sales Associate
Coach —Pittsburgh, PA
- $15.00 - $19.25 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Sales Associate I
Coach —Pittsburgh, PA
- $15.00 - $19.25 an hour
- Weekends as needed
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Sales Associate III
Coach —Pittsburgh, PA
- $15.00 - $19.25 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Fan & Program Development Associate
Pittsburgh Steelers —Pittsburgh, PA
- Weekends as needed
- Research
- Assembly
- University
5d
Homeless Services Specialist
Donnelly-Boland and Associates —Pittsburgh, PA
- $25 an hour
- Full-time
- Serving
- Ability to lift 50 pounds
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant – Student Life
Duquesne University —Pittsburgh, PA
- $21.15 an hour
- Full-time
- Inventory management
- Customer service
- Office
- Paid holidays
- Tuition reimbursement
Tenant Coordinator/Concerige
One Oliver Associates LP —Pittsburgh, PA
- $50,000 - $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
Associate, Settlers Ridge
Lane Bryant —Pittsburgh, PA
- Part-time
- Communication skills
- Entry level
- Store discount
- Opportunities for advancement
Quick Apply
Customer Service Associate
Walgreens —Pittsburgh, PA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
2d
Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania
LEGO —Pittsburgh, PA
- $17.25 - $18.25 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave
9d
Seasonal, Operations Administrative Assistant (Part Time)
H&R Block —Pittsburgh, PA
- Full-time
- Research
- Office
- Windows
Early Childhood Educator
Rodef Shalom Congregation —Pittsburgh, PA
- $15 an hour
- Part-time
- Classroom
- Childcare
- CPR Certification
Quick Apply
Inside Sales Associate
Pittsburgh Moving PGH LLC —Glenshaw, PA
- $45,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Paid training
- Paid holidays
Quick Apply
Youth Development School Age Childcare Counselor - Multiple Locations
YMCA of Greater Pittsburgh —Pittsburgh, PA
- $13.87 - $18.73 an hour
- Part-time
- Background check
- Classroom
- 18 years or older
- Paid training
- Employee assistance program
Quick Apply

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relationship and operations associate jobs near pittsburgh, pa

Pharmacy Customer Care Associate

Grane Rx -
Pittsburgh, PA

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Job Details

Full-time

Qualifications

Pharmacy Information Systems (PIS)
Medical software
Phone communication
Word processing
Spreadsheets
English
High school diploma or GED
Customer support
Technical Proficiency

Full Job Description

Overview:

Customer Care Associate

RIDC Park - Pittsburgh, Pa

POSITION SUMMARY

The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

KEY RELATIONSHIPS

The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

(With minimal supervision)

Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document
Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs.
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer. Spends 85% of shift available to take call.
Make outbound calls to PACE Centers, LTC Facilities, courier service, logistics companies and back up pharmacies as needed and as requested by pharmacist(s) or management team.
Organize work flow to meet internal and external needs – calls and STATs come first.
Run no refill report as assigned on Monthly Calendar to request renewal prescriptions from centers.
Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s). Examples: cycle box delivered to incorrect member(s), pain medication not delivered and facility upset and emergency verbal requests, etc.
Track deliveries through vendor portals, via phone, or other methods of communication. Relay this information to key stakeholders, including pharmacy, facility, and center management.
Review and follow up on owe book (meds that are not in stock and being ordered).
Make member status changes in pharmacy systems by changing dispense type and nursing station. (Transfer member from home to skilled nursing center and transfer from skilled nursing center back to member’s home.)
Document all call information that requires action by team member – record details of actions taken and any additional comments or complaints made by caller.
Remain calm and professional when faced with emotional or frustrated customers.
Follow procedures, guidelines/SOPs to ensure compliance is maintained.
Competent in software systems that include SalesForce, FrameworkLTC, FrameworkECM, Omnicell, and Automated Packaging System.
Additional duties as assigned by manager

Qualifications:

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

6 months pharmacy or medical experience preferred.
High School Diploma or equivalent required.

Customer orientation and ability to adapt/respond to different types of calls.
Proven customer support experience – passion for excellence with respect to treating and caring for customers.
Strong attention to details – interested in preventing errors and solving problems.
Strong phone contact handling and active listening skills.
Strong work ethic and team player mindset.
Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to read, write, speak and comprehend English.
Ability to use good judgment.
Ability to work in a fast paced, challenging and technical environment.
Ability to work with teams.
Active listening skills.
Attention to detail and accuracy.
Attention to detail and completion of all workflow steps.
Customer service orientation.
Excellent communication skills – verbal and written.
High energy level.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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Refine Your Search

relationship and operations associate jobs in pittsburgh, pa

Pharmacy Customer Care Associate

AR Billing Supervisor

Workforce Associate

Relationship and Operations Associate

Sales Associate II

Assistant Store Leader, Customer Experience & Outreach

Temporary Sales Associate

Sales Associate I

Sales Associate III

Fan & Program Development Associate

Homeless Services Specialist

Administrative Assistant – Student Life

Tenant Coordinator/Concerige

Associate, Settlers Ridge

Customer Service Associate

Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania

Seasonal, Operations Administrative Assistant (Part Time)

Early Childhood Educator

Inside Sales Associate

Youth Development School Age Childcare Counselor - Multiple Locations

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