Top 17 Senior customer service representative Jobs in Pittsburgh, Pa

SR CUSTOMER SERVICE REP - CHESWICK, PA
Packaging Corporation of America —Cheswick, PA
- $60,000 - $75,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
6d
Customer Service Rep Senior - Lending Services
PNC Financial Services Group —Pittsburgh, PA
- $33,750 - $67,500 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
- Wellness program
- Health savings account
Client Care Associate
FOREVER INC. —Pittsburgh, PA
- $17 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Fraud Customer Support Sr Specialist
Citizens Financial Group —Pittsburgh, PA
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Service Representative Specialist Sr - Treasury Management Care Center
PNC Financial Services Group —Pittsburgh, PA
- $37,500 - $75,000 a year
- Full-time
- Spanish
- 3 years
- Continuous improvement
- Wellness program
- Health savings account
1d
Senior Specialist, Client Success
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Licensed Escalations Representative Senior - PNC Wealth Management
PNC Financial Services Group —Pittsburgh, PA
- $52,500 - $87,500 a year
- Full-time
- Research
- Mentoring
- Data entry
- Wellness program
- Health savings account
Senior Client Solution Specialist
PNC Financial Services Group —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- 4 years
- Wellness program
- Health savings account
Senior Director, Customer Success (RapidScale)
Cox Communications —Pittsburgh, PA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
8d
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
Senior Specialist, Client Enablement
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Research
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Customer Service Associate
Central Data Services (CDS) —Pittsburgh, PA
- Research
- Mid-level
- Office
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 5 years
- Office
- Finance
Client Service Representative
Senior Helpers - New Kensington —New Kensington, PA
- $15 - $20 an hour
- Full-time
- Microsoft Outlook
- Caregiving
- Communication skills
- Paid training
- Dental insurance
Quick Apply
7d
Senior Vice President, Client Processing Manager
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Bachelor's degree
- Recruiting
Senior Vice President, Client Service Executive
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
9d
Senior Specialist, Client Service - BNY Investments
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Financial services
- Senior level
8d

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SR CUSTOMER SERVICE REP - CHESWICK, PA

Packaging Corporation of America -
Cheswick, PA

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year
6 days ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:
Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:
Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $60,000 - $75,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
Paid Holidays.
Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

senior customer service representative jobs in pittsburgh, pa

SR CUSTOMER SERVICE REP - CHESWICK, PA

Customer Service Rep Senior - Lending Services

Client Care Associate

Fraud Customer Support Sr Specialist

Customer Service Representative Specialist Sr - Treasury Management Care Center

Senior Specialist, Client Success

Licensed Escalations Representative Senior - PNC Wealth Management

Senior Client Solution Specialist

Senior Director, Customer Success (RapidScale)

Senior Specialist, Client Operations

Senior Specialist, Client Enablement

Senior Customer Service Associate

Senior Specialist, Client Processing Team Lead

Client Service Representative

Senior Vice President, Client Processing Manager

Senior Vice President, Client Service Executive

Senior Specialist, Client Service - BNY Investments

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