Top 423 Service transition manager Jobs in Pittsburgh, Pa

Manager, Document and Service Operations
GBU Life —Pittsburgh, PA
- $65,000 - $75,000 a year
- Full-time
- Office
- 3 years
- Analysis skills
- AD&D insurance
- Disability insurance
12d
Operations Manager
Moving Ahead Services —Pittsburgh, PA
- $65,000 - $110,000 a year
- Full-time
- Bilingual
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
8d
Lead Therapist II for Social Skills Group - $6,000 Hiring Bonus
Wesley Family Services —Bridgeville, PA
- $21 - $23 an hour
- Weekends as needed
- Hybrid work
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Paid parental leave
Quick Apply
Admissions RN
VITAS Healthcare —Cranberry Township, PA
- $40 - $42 an hour
- Full-time
- RN License
- Mid-level
- Home health
- Disability insurance
- Health insurance
Quick Apply
Production Manager – Residential Roofing & Exteriors
Neill and Son Roofing —Monaca, PA
- $100,000 - $130,000 a year
- Full-time
- Background check
- Construction site
- Residential
- Fuel card
- Health insurance
Quick Apply
9d
Site Operation Project Manager
United Site Services —McKees Rocks, PA
- $73,530 - $106,590 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Senior Specialist, Integrated Absence Manager
New York Life —Pittsburgh, PA
- $50,000 - $73,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Free parking
- Health insurance
9d
Professional Leaders Seeking a Career Change
NYLIFE Securities / New York Life / Eagle Strategies —Pittsburgh, PA
- $75,000 - $120,000 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Blended Case Manager
Vision Towards Peace Counseling Services —Wilkinsburg, PA
- $18 - $23 an hour
- Weekends as needed
- Background check
- CPR Certification
- Nursing
- Dental insurance
- 401(k)
Quick Apply
Territorial Vehicle Acquisition Specialist (Sales Rep)
CarGroup Holdings LLC —Cranberry Township, PA
- $38,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Entry level
- Wellness program
- Paid holidays
Quick Apply
14d
Territorial Vehicle Acquisition Specialist (Sales Rep)
CarGroup Holdings LLC —Clairton, PA
- $38,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Entry level
- Wellness program
- Paid holidays
Quick Apply
14d
ODP Business Development Specialist
Miracle Makers Home Care —Pittsburgh, PA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Mileage reimbursement
- Paid holidays
Quick Apply
Forklift Field Service Technician
Towlift —Pittsburgh, PA
- $24 - $38 an hour
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- Fuel card
Quick Apply
Program Director II - Specialized Services
Wesley Family Services —Pittsburgh, PA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- LMFT
- Nursing
- Psychiatry
- Paid parental leave
- Paid holidays
Quick Apply
Medical Aesthetics Manager
Happel Medical Spa —McMurray, PA
- $59,000 - $66,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Employee discount
- Opportunities for advancement
Quick Apply
1d
Accelerated Path to Management Program-Financial Professional
New York Life Insurance Company & NYLIFE Securitiess, LLC. —Pittsburgh, PA
- $70,000 - $160,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Assistant Superintendent
PWCampbell —Pittsburgh, PA
- Full-time
- Microsoft Excel
- Construction site
- Mid-level
Quick Apply
Associate Attorney- Relocation Required
Parnall Law —Pittsburgh, PA
- $200,000 - $400,000 a year
- Full-time
- 5 years
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Sales Representative
Matthews International Corporation —Pennsylvania
- Weekends as needed
- Microsoft Outlook
- Customer service
- Computer literacy
Territorial Vehicle Acquisition Specialist (Sales Rep)
CarGroup Holdings LLC —Pittsburgh, PA
- $38,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Entry level
- Wellness program
- Paid holidays
Quick Apply
14d

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Manager, Document and Service Operations

GBU Life -
Pittsburgh, PA

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year
12 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Customer communication
Automation
Resource planning methods
Regulatory compliance
Change management
Productivity software
Capacity planning
Legal compliance

Full Job Description

JOB SUMMARY

The Manager, Document and Service Operations leads document services, mail operations, digital intake, reception, and administrative support to ensure the secure, accurate, and compliant flow of physical and digital information across the enterprise.

The role oversees scanning and imaging, records management, email intake, check fulfillment, and operational support while advancing workflow automation, document management improvements, facility transitions, and records integration related to growth initiatives.

DUTIES AND RESPONSIBILITIES

Leadership and Operational Management:

Lead and develop teams responsible for document services, mail operations, reception, digital intake, and administrative support.
Set performance expectations, service standards, and metrics for timely, accurate, and efficient service delivery.
Promote accountability, collaboration, continuous improvement, and customer service excellence.

Document Management and Digital Operations:

Oversee scanning, imaging, indexing, retrieval, storage, retention, and quality control for physical and electronic records.
Ensure records are accurate, accessible, secure, and compliant with retention and privacy requirements.
Partner with business and technology teams to improve document workflows, systems, automation, and digital transformation efforts.

Mail Operations and Distribution Services:

Manage incoming and outgoing mail, packages, and business critical correspondence.
Ensure accurate sorting, routing, delivery, tracking, and vendor coordination.
Maintain controls and procedures that support efficiency, compliance, and service quality.

Digital Intake and Workflow Coordination:

Oversee centralized email inboxes and digital intake channels.
Ensure requests and documentation are reviewed, prioritized, routed, tracked, and completed within service expectations.
Monitor workloads and service levels to support responsiveness and operational efficiency.

Visitor Experience and Reception Services:

Supervise reception and front desk operations.
Maintain a professional, secure visitor experience and oversee office access and related administrative processes.

Check Fulfillment and Secure Document Processing:

Oversee printing, processing, reconciliation, and mailing of checks and sensitive customer communications.
Maintain controls that protect confidential information, reduce errors, and meet regulatory, privacy, and quality standards.

Facility Transition and Business Continuity:

Lead document services, mail, and operational readiness activities for relocations and workplace modernization.
Coordinate address changes, mail forwarding, notifications, vendor communications, and process transitions.
Develop transition plans and workflow solutions that maintain uninterrupted operational support.

Fraternal Mergers and Records Integration:

Coordinate document onboarding for fraternal mergers, acquisitions, block transfers, and other growth initiatives.
Partner with Operations, Compliance, IT, and business stakeholders to convert and integrate acquired records.
Oversee preparation, scanning, indexing, validation, quality assurance, and incorporation of acquired records into enterprise systems.
Support due diligence, conversion planning, and post implementation reviews.

Process Improvement and Operational Excellence:

Identify and implement improvements that strengthen efficiency, quality, customer experience, and risk management.
Support workflow automation, intelligent document processing, operational modernization, and KPI based performance improvement.

Properly Adheres to Company Risk Management Principles:

Adhering to and supporting GBU’s Enterprise Risk Management Framework.
Understanding and complying with applicable laws, regulations, policies and procedures; completing all required training; executing and monitoring controls effectively (as applicable); appropriately identifying, assessing, escalating and remediating risks, potential issues and control failures (as applicable); and reporting compliance or regulatory concerns to management.
Understanding and conducting oneself in accordance with the Employee Handbook and preserving GBU’s brand and reputation.
Performs other related duties as assigned by management.

QUALIFICATIONS

Bachelor’s degree in Business Administration, Operations Management, Information Management, or related field; equivalent experience considered.
3 to 5 years of experience in operations, document or records management, mail services, customer service operations, or related functions.
Supervisory or leadership experience preferred.
Demonstrated experience managing operational performance, including workload and capacity planning, service levels, quality, productivity, risk controls, and continuous improvement.
Experience with document management systems, imaging platforms, workflow technology, records administration, and operational controls.
Knowledge of retention, privacy, compliance standards, organizational change, facility transitions, operational projects, or business integrations.
Strong analytical, organizational, problem solving, communication, and Microsoft Office skills.
Experience managing third party service providers, including service level performance, issue resolution, controls, and vendor accountability, preferred.
Lean, Six Sigma, or continuous improvement experience preferred.

OUR BENEFITS

Medical, Dental Vision
Company paid HRA
401(k) + match
Pension Plan
Long Term and Short Term Disability
Life Insurance and ADD
PTO and VTO (Volunteer Time Off)

About GBU Life

GBU Financial Life is a member-owned, not-for-profit fraternal benefit society founded in Pittsburgh in 1892. Formed to provide financial security and benefits to its members. As Pennsylvania’s largest fraternal, and the nation’s sixth, GBU serves more than 60,000 members across the country with a 49-state sales and marketing footprint which will continue to grow until we are a nationwide provider. GBU partners with a network of 2,000 agents to market and distribute a variety of life insurance and retirement products, including term life, permanent life, and fixed annuities. GBU stays true to its fraternal roots, commitment, and mission by serving as an active supporter and contributor to well-known charities such as American Cancer Society, American Red Cross, and military-focused initiatives, among others. Giving back to the community and integrating the membership into service-oriented activities is an important part of GBU’s fabric and culture.

Apply Now

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