Top 1217 Director of customer service Jobs in Pittsburgh Pa

Manager, Customer Success
Industrial Scientific —Pittsburgh, PA
- $106,000 - $177,000 a year
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Director, Client Management (Director, Client Relationship) - REMOTE
Net Health —Pittsburgh, PA
- $135,000 a year
- Remote
- 11+ years
- Bachelor's degree
- Organizational skills
- Health insurance
Quick Apply
Customer Success Manager
Eaton —Moon Township, PA
- $146,000 - $215,000 a year
- Remote
- Background check
- Computer Science
- 5 years
- Retirement plan
5d
Director of Occupational Therapy Services
The Children's Institute of Pittsburgh —Pittsburgh, PA
- Full-time
- Doctoral degree
- Experience working with individuals with disabilities
- Outpatient experience
- Continuing education credits
- Mileage reimbursement
Quick Apply
7d
Certified Registered Nurse Anesthetist Network Director - Pittsburgh - Full Time
Allegheny Health Network —Pittsburgh, PA
- Full-time
- CPR Certification
- Nursing
- RN License
1d
Finance Director
Borough of Dormont —Dormont, PA
- $60,000 - $80,000 a year
- Full-time
- Word processing
- Office
- Finance
- Paid parental leave
- Health insurance
Quick Apply
Director of Nursing
TRYFACTA, INC. —Pittsburgh, PA
- $50 - $55 an hour
- Weekends as needed
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply
12d
Senior Director of Education
Heritage Community Initiatives —Pittsburgh, PA
- Email
- 5 years
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Customer Care Specialist | Hiring Now | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- HIPAA
- Research
- Office
- Free parking
- Commuter assistance
Quick Apply
6d
Client Service Associate
Confluence Financial Partners —Canonsburg, PA
- From $55,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
Program Director II - Specialized Services
Wesley Family Services —Pittsburgh, PA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- LMFT
- Nursing
- Psychiatry
- Paid parental leave
- Paid holidays
Quick Apply
Program Director - Adventure Guides & Summer Day Camp
YMCA of Greater Pittsburgh —Bethel Park, PA
- $45,661 - $54,811 a year
- Weekends as needed
- Background check
- Current TB test
- Mid-level
- Paid training
- Health insurance
Quick Apply
Customer Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Free parking
- Commuter assistance
Quick Apply
6d
Director of Finance
Strategic Office Solutions —Pittsburgh, PA
- $90,000 - $100,000 a year
- Full-time
- CPA
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
7d
Child Care Site Director - Before and After School Program
Kindercare Learning Centers —Tarentum, PA
- From $23 an hour
- Full-time
- Classroom
- CPR Certification
- Customer service
- Health savings account
- Health insurance
5d
School Age Childcare Site Director - Highcliff and McKnight Elementary
YMCA of Greater Pittsburgh —Pittsburgh, PA
- $16.51 - $20.63 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d
Director of Pharmacy Compliance
Grane Rx —Pittsburgh, PA
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
4d
Bilingual Customer Support Specialist | Onsite-Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Inpatient Director of Pharmacy - Natrona Heights, Pennsylvania
Soliant —Natrona Heights, PA
- $140,000 - $160,000 a year
- Full-time
- Inpatient
- Mid-level
- 1 year
Quick Apply
Director of Nursing
Embassy of Saxonburg —Saxonburg, PA
- Full-time
- In person
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
6h

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Manager, Customer Success

Industrial Scientific -
Pittsburgh, PA

Apply Now

Job Details

$106,000 - $177,000 a year

Qualifications

Team leadership
Coaching
Change management
CRM system proficiency

Full Job Description

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services, and achieve retention and renewal objectives. This role provides people leadership, operational discipline, and performance management while ensuring standard work and systems are executed consistently across the team.

The role operates as a player coach, balancing direct leadership of team performance with participation in complex customer situations as needed. The Manager partners cross functionally to improve end to end customer experience and drive scalable, repeatable Customer Success practices.

Key Responsibilities:

People Leadership & Talent Development

Lead, coach, and develop a team of Customer Success Managers to achieve customer satisfaction, retention and renewal goals
Guide onboarding within accordance of the set onboarding and enablement guidelines
Reinforce accountability, ownership and continuous improvement behaviors across the team
Set clear performance expectations and provide regular feedback through structured coaching, performance reviews and development planning

Customer Success Performance

Ensure consistent execution of the Customer Success engagement model, including adoption, business reviews, health monitoring, renewals, and upsell/cross sell opportunities
Provide leadership support for customer escalations, at risk accounts, and complex renewal scenarios
Guide prioritization of activities to balance proactive engagement with reactive issue resolution
Promote a customer-centric, outcomes-based approach to success management across accounts

Operational Excellence & Process Discipline

Own and reinforce Customer Success standard work, including engagement cadence, documentation, and CRM data quality
Monitor key performance indicators related to customer health, retention, renewal forecasting, and team productivity
Identify performance gaps and implement corrective actions and improvement initiatives
Lead or sponsor continuous improvement efforts focused on Customer Success workflows and scalability
Partner with Sales, Product, Operations, and Support teams to remove friction across the customer lifecycle

Systems, Tools & Reporting

Ensure effective adoption and usage of CRM and Customer Success systems (e.g., Salesforce)
Leverage dashboards and reporting to drive visibility, prioritization, and data driven decision making
Internal collaboration to improve reporting, automation, and insight generation
Translate performance data into actionable coaching and improvement plans

Qualifications:

Required:

Bachelor’s degree or equivalent professional experience
Minimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role
Minimum of 5 years of experience in people management or team leadership experience
Demonstrated ability to lead change, coach performance, and drive accountability
Strong written, verbal, and interpersonal communication skills
Experience working with CRM platforms such as Salesforce

Preferred:

Experience in SaaS, technology, or industrial environments
Familiarity with customer health metrics, renewal forecasting, and churn reduction strategies
Experience applying Lean, Kaizen, or continuous improvement methodologies

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 106000 - 177000

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 106000 - 177000This position is also eligible for bonus as part of the total compensation package.

Apply Now

Refine Your Search

director of customer service jobs in pittsburgh pa

Manager, Customer Success

Director, Client Management (Director, Client Relationship) - REMOTE

Customer Success Manager

Director of Occupational Therapy Services

Certified Registered Nurse Anesthetist Network Director - Pittsburgh - Full Time

Finance Director

Director of Nursing

Senior Director of Education

Customer Care Specialist | Hiring Now | Onsite- Pittsburgh

Client Service Associate

Program Director II - Specialized Services

Program Director - Adventure Guides & Summer Day Camp

Customer Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh

Director of Finance

Child Care Site Director - Before and After School Program

School Age Childcare Site Director - Highcliff and McKnight Elementary

Director of Pharmacy Compliance

Bilingual Customer Support Specialist | Onsite-Pittsburgh

Inpatient Director of Pharmacy - Natrona Heights, Pennsylvania

Director of Nursing

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