Top 343 Media manager Jobs in Pittsburgh Pa

Senior Manager, Member Services & Operations
WQED Multimedia —Pittsburgh, PA
- $85,000 - $100,000 a year
- Part-time
- Remote
- 5 years
- Contracts
- Senior level
- Disability insurance
- Health insurance
Quick Apply
5d
Community Recreation and Programs Coordinator
Borough of Dormont —Dormont, PA
- $60,000 - $80,000 a year
- Weekends as needed
- Construction site
- Customer service
- Word processing
- Health insurance
- Dental insurance
Quick Apply
13d
Aquatics Program Director - Sampson Family YMCA
YMCA of Greater Pittsburgh —Pittsburgh, PA
- $45,661 - $54,811 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
3d
Medical Aesthetics Manager
Happel Medical Spa —McMurray, PA
- $59,000 - $66,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Employee discount
- Opportunities for advancement
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5d
Sales Associate
ITF Group, LLC —Pittsburgh, PA
- From $45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- US work authorization
- In-person
- Paid holidays
- Health insurance
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Cosmetologist/Hair Stylist/ Barber
Knockouts Haircuts for Men —Greensburg, PA
- $25 - $50 an hour
- Choose your own hours
- Barbering License
- Cosmetology License
- Customer service
- Paid training
- Paid time off
Quick Apply
Direct Sales Associate
Trinity Solar —McMurray, PA
- $100,000 - $250,000 a year
- Hospitality
- Customer service
- Driver's License
- Paid training
- Health insurance
Quick Apply
Technical Sales Manager Trainee - Industrial Wastewater - Northeast USA
Minerals Technologies —Brackenridge, PA
- $75,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
Senior Brand Manager
Wolfe, LLC —Pittsburgh, PA
- $150,000 a year
- Full-time
- Office
- Bachelor's degree
- Team management
- Health savings account
- Disability insurance
Community Outreach Coordinator
SarahCare Adult Day Health Center —Forest Hills, PA
- $17 - $20 an hour
- Part-time
- Hybrid work
- Background check
- Public speaking
- Driver's License
- Paid time off
- Flexible schedule
Quick Apply
3d
Property Manager
Village Green —McMurray, PA
- $70,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- Real Estate License
- Health insurance
- Dental insurance
Quick Apply
Lead Cook
AMF —Belle Vernon, PA
- Part-time
- 18 years or older
- Cooking
- Mid-level
- Health insurance
12d
Human Resources Generalist
Assist Services, LLC —Eighty Four, PA
- $65,000 - $78,500 a year
- Urgently hiring
- Background check
- Clean driving record
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Fleet Maintenance Coordinator
NEP Group Inc. —Pittsburgh, PA
- Full-time
- Travel
- Pre-employment physical examination
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Multimedia Specialist
Allegheny County Airport Authority —Coraopolis, PA
- Weekends as needed
- Marketing
- Pass drug screening
- English
- Wellness program
- Health insurance
4d
Property Manager
Beacon Communities LLC —Bridgeville, PA
- Full-time
- Microsoft Word
- Microsoft Excel
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Talent Acquisition Specialist
Passavant Memorial Homes —Harmarville, PA
- $60,000 - $70,000 a year
- Email
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Business Manager - Center for Media Innovation (Part-time)
Point Park University —Pittsburgh, PA
- Part-time
- Mid-level
- University
Quick Apply
Director of Communications
National Aviary —Pittsburgh, PA
- Weekends as needed
- Marketing
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Integrated Communications Manager
Beyond Spots & Dots Inc. —Pittsburgh, PA
- Full-time
- Research
- Mid-level
- Mentoring

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Senior Manager, Member Services & Operations

WQED Multimedia -
Pittsburgh, PA

Quick Apply

Job Details

Part-time | Full-time
$85,000 - $100,000 a year
5 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
403(b)
Life insurance

Qualifications

Vendor relationship building

Full Job Description

Reports to: TBD
Location: Pittsburgh, Pennsylvania
Status: Full-time

Position Summary
The Senior Manager, Member Services & Operations is responsible for designing, improving and managing the systems, vendor relationships, and workflows that support WQED’s donors. This role ensures that WQED’s outsourced service partners, CRM, payment and gift-processing systems, internal teams and emerging service channels work together as an effective and responsive donor-support operation.

This is a hands-on operational leadership role for someone who can identify gaps, design better ways of working, and put those improvements into practice. The Senior Manager will establish service standards and operating procedures, improve WQED’s use of technology and vendor capabilities, strengthen data quality, develop new service channels, and build additional internal or contracted capacity as needed.

The role supports WQED’s membership growth and retention strategy by making the donor experience easier, more reliable and more responsive. It is not directly accountable for revenue. Its focus is operating infrastructure, service quality, and execution.

The Assignment

Build the operational infrastructure that makes WQED members feel valued and well-supported.
Create a coherent donor-service operation across outsourced partners, technology platforms, and internal teams: with clear ownership, service standards, workflows and escalation paths.
Identify recurring service, processing and data problems; determine their root causes; and implement practical improvements that prevent the same problems from recurring.
Modernize how donors can get help, including expanding service beyond traditional phone and email support where appropriate.

What Success Looks Like

Donors receive timely, accurate and consistent assistance.
Service standards, workflows, ownership and escalation paths are clearly documented across donor calls, email, gift processing, fulfillment and CRM activity.
Outsourced partners are actively managed against clear expectations for quality, responsiveness, accuracy and follow-through.
Recurring donor-service and processing problems are identified, traced to their root causes, and corrected through better systems, workflows, training or accountability.
CRM records are increasingly accurate, complete and consistently maintained.
Practical measures of service quality, responsiveness, and accuracy are regularly used to identify problems and guide improvements.

Essential Responsibilities

Donor Service Operations & Vendor Management

Own the end-to-end operating model for donor service across WQED staff, outsourced call-center support, gift-processing partners, fulfillment houses, CRM, and other service providers.
Establish clear service expectations, workflows, escalation paths and accountability standards.
Monitor vendor performance, identify gaps, resolve recurring issues, and recommend changes to services, contracts or responsibilities as needed.
Design appropriate service coverage for high-volume periods and gaps in evening, weekend or overflow support, including contracted, part-time or remote capacity when useful.
Handle or coordinate resolution of complex donor-service issues when they reveal broader process or system problems.

Systems, Data & Process Improvement

Establish and reinforce standards for data entry, documentation, coding, record updates, and other practices that affect CRM data quality.
Identify inefficient, inconsistent or unclear workflows and redesign them with practical documentation, training, and follow-through.
Use root-cause analysis to distinguish system, process, training, and performance issues and implement appropriate corrective action.
Work across Membership, Finance, Technology and other internal teams to improve handoffs, integrations, reconciliation and issue resolution.
Recommend when work should remain outsourced, be reassigned, supported by new technology or be brought partially in-house.

Qualifications
We are interested in demonstrated ability to build and optimize systems. Strong candidates will bring:

Five or more years of progressively responsible experience in customer service, field operations, customer experience, donor or membership operations, or another environment involving complex people, systems, vendors and workflows.
A record of designing, launching, or significantly improving operational processes, service models, or support functions.
Experience developing workflows, SOPs, training and performance expectations, and helping teams adopt them consistently.
Demonstrated ability to use data and operational measures to identify problems, prioritize work and evaluate improvement.
Strong cross-functional skills and the ability to work effectively with technology, finance, service, legal/compliance and operational partners.
Clear written and verbal communication, sound judgment, strong follow-through and a bias toward practical implementation.

Experience in public media or nonprofit fundraising is not required. Experience building or scaling service operations in retail, field operations, financial services, technology, logistics or other complex consumer environments may be particularly relevant.

Compensation & Benefits
The salary range for this full-time position is $85,000 to $100,000, commensurate with experience. Benefits include a PPO health insurance plan; employer-paid dental, vision, disability, and life insurance; and, after 12 months, a 5% employer contribution to a 403(b) retirement plan.

About WQED
WQED Multimedia is an iconic public media institution, one of America’s original educational broadcasters. Today, we reach hundreds of thousands of neighbors across southwestern Pennsylvania through five broadcast television channels, streaming platforms, 24/7 classical radio, and education and community engagement programs.

This is a moment of real transformation. With major shifts in media consumption, the launch of new digital products like WQED+, the elimination of our federal funding, and growing demand for trusted, hopeful, local storytelling, WQED is evolving from a traditional broadcaster into a multi-platform community resource.

Joining WQED now means an opportunity to help shape how Pittsburgh connects through stories, culture, learning, and shared experiences: on air, online, and in person.

Equal Employment Opportunity
WQED Multimedia is an equal opportunity employer. We celebrate the diversity of the communities we serve and are dedicated to fostering an inclusive, supportive workplace for all. Applicants with disabilities or those needing reasonable accommodation may contact [email protected].

Quick Apply

Refine Your Search

media manager jobs in pittsburgh pa

Senior Manager, Member Services & Operations

Community Recreation and Programs Coordinator

Aquatics Program Director - Sampson Family YMCA

Medical Aesthetics Manager

Sales Associate

Cosmetologist/Hair Stylist/ Barber

Direct Sales Associate

Technical Sales Manager Trainee - Industrial Wastewater - Northeast USA

Senior Brand Manager

Community Outreach Coordinator

Property Manager

Lead Cook

Human Resources Generalist

Fleet Maintenance Coordinator

Multimedia Specialist

Property Manager

Talent Acquisition Specialist

Business Manager - Center for Media Innovation (Part-time)

Director of Communications

Integrated Communications Manager

I want to receive the latest job alert for media manager in pittsburgh pa

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