Top 17 Senior customer service representative Jobs in Pittsburgh Pa

Senior Bank Teller / Customer Service Representative
West View Savings Bank —Pittsburgh, PA
- $17 - $20 an hour
- Full-time
- Customer service
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
Senior Client Solution Specialist
PNC Financial Services Group —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- 4 years
- Wellness program
- Health savings account
SR CUSTOMER SERVICE REP - CHESWICK, PA
Packaging Corporation of America —Cheswick, PA
- $60,000 - $75,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
4d
Senior Customer Service Associate
Central Data Services (CDS) —Pittsburgh, PA
- Research
- Mid-level
- Office
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 5 years
- Office
- Finance
Senior Director, Customer Success (RapidScale)
Cox Communications —Pittsburgh, PA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
6d
Licensed Escalations Representative Senior - PNC Wealth Management
PNC Financial Services Group —Pittsburgh, PA
- $52,500 - $87,500 a year
- Full-time
- Research
- Mentoring
- Data entry
- Wellness program
- Health savings account
Senior Specialist, Client Success
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
Client Care Associate
FOREVER INC. —Pittsburgh, PA
- $17 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Fraud Customer Support Sr Specialist
Citizens Financial Group —Pittsburgh, PA
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Senior Specialist, Client Enablement
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Research
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Specialist, Client Service - BNY Investments
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Financial services
- Senior level
7d
Senior Vice President, Client Service Executive
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
7d
Senior Vice President, Client Processing Manager
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Bachelor's degree
- Recruiting
Client Service Representative
Senior Helpers - New Kensington —New Kensington, PA
- $15 - $20 an hour
- Full-time
- Microsoft Outlook
- Caregiving
- Communication skills
- Paid training
- Dental insurance
Quick Apply
5d

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Senior Bank Teller / Customer Service Representative

West View Savings Bank -
Pittsburgh, PA

Quick Apply

Job Details

Full-time
$17 - $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Retirement plan

Qualifications

Computer operation
Financial transaction processing
Handling large sums of money
Customer service
Drive-thru operation
English
Analysis skills
Math
Data interpretation
Computer skills
10 key typing
Cash handling
Banking

Full Job Description

West View Savings Bank
Pittsburgh, PA

SENIOR BANK TELLER - GENERAL SUMMARY

Provides high quality front line service to new and existing clients through lobby and/or drive-up facilities. Requiring minimum oversight, accurately processes a variety of banking transactions and responsible for balancing a cash drawer. Follows established procedures in compliance with applicable laws and policies. Enthusiastically interacts with staff and clients to develop rapport and refer products and services.

MAJOR JOB RESPONSIBILITIES

Provides extraordinary service to all clients. Represents the company in a courteous, professional manner at all times. Provides prompt, efficient, and accurate service in processing transactions and answering questions in person and over the telephone.
Uncovers customer service opportunities and educates clients about product and service alternatives.
Processes and settles transactions in an accurate and efficient manner in the lobby or drive-up.
Follows all established policies and procedures to include audit, security, and compliance regulations.
Maintains a high level of product knowledge in order to promote the benefits of additional company services.
Enthusiastically assists clients by answering general questions and fulfilling any service requests. Refers clients to a more knowledgeable or senior team member when appropriate or necessary.
Responsible for completing and/or delegating branch administration and operational functions, e.g., completing reports, processing night drop and over the counter transactions, vault management, ATM maintenance and settlement, security systems, ordering and stocking supplies or promotional materials, etc.
May occasionally require duties such as working extra shifts, opening and closing the branch, or assignments at other branches.

KNOWLEDGE, SKILLS, AND ABILITIES

2 – 3 years of work experience in banking customer service and/or cash handling experience strongly preferred.
Familiarity with banking service standards, product knowledge, operational knowledge of bank operations, negotiability of instruments presented for cash or deposit, and company policies and procedures.
Must demonstrate the ability to operate teller terminal, proficiently count currency and coin, prioritize work tasks and achieve training objectives.
Work requires skills necessary to operate general office equipment such as a personal computer and 10 key calculator and other branch equipment such as coin and currency counter or drive-up equipment.
Computer skills and knowledge of Fiserv operating platform is needed through experience or on-the-job training in order to assist clients.
Analytical ability is required in researching and analyzing data pertaining to problems of a routine nature following standard policies.
Strong interpersonal skills are necessary to enthusiastically and graciously serve a diverse group of clients.
The ability to speak, read, and write English well enough to comprehend instructions, be understood by clients, and legibly complete standard forms is required.
Work requires ability to accurately perform arithmetic calculations using business math.
Work may occasionally require duties beyond the normal scope of the job such as working extra shifts or assignments at other offices.
Generally requires little supervision to accomplish responsibilities.
Work is under general supervision where standard practice enables the employee to operate alone on routine work, referring questionable situations to supervisor or others.

PHYSICAL REQUIREMENTS

Work requires reasonable mobility within assigned work area to access equipment and files, reach and open the teller window or drive-up carriers to accept transactions, operate combination locks and keys, package currency and coin; and comply with procedures concerning security and audit control.

West View Savings Bank is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We maintain a drug-free work environment and perform pre-employment background testing.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Cash Handling: 2 years (Required)
Banking: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in pittsburgh pa

Senior Bank Teller / Customer Service Representative

Senior Client Solution Specialist

SR CUSTOMER SERVICE REP - CHESWICK, PA

Senior Customer Service Associate

Senior Specialist, Client Processing Team Lead

Senior Director, Customer Success (RapidScale)

Licensed Escalations Representative Senior - PNC Wealth Management

Senior Specialist, Client Success

Senior Specialist, Client Operations

Client Care Associate

Fraud Customer Support Sr Specialist

Senior Specialist, Client Enablement

Senior Specialist, Client Service - BNY Investments

Senior Vice President, Client Service Executive

Senior Vice President, Client Processing Manager

Client Service Representative

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