Top 57 Technical support occupations Jobs in Pittsford, Ny

Technical Support Specialist I
BCC Software —Pittsford, NY
- $50,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
5d
Customer Technology Spec I
University of Rochester —Brighton, NY
- $27.16 - $38.03 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Help Desk Technician
GLC Business Services Inc —Rochester, NY
- $50,000 - $60,000 a year
- Spanish
- Mid-level
- Analysis skills
IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
Service Desk Support Tech II
University of Rochester —Brighton, NY
- $21.78 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
IT Support Analyst
Innovative Solutions —Rochester, NY
- $65,000.00 - $65,000.01 a year
- Full-time
- Mid-level
- Windows
- AWS
Quick Apply
IT Help Desk
GLC Business Services, Inc. —Rochester, NY
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Customer service
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
IT Support Technician
SpaceX —Canandaigua, NY
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
3d
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Technical Support Technician
GoNetspeed —Phelps, NY
- $21 an hour
- 8 hour shift
- Mid-level
- Office
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
12d
IT Data Center Srvcs Tech II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- On-the-job training
Specialist, Technical Training
L3Harris Technologies —Rochester, NY
- $63,500 - $117,500 a year
- Overtime
- Laboratory
- Up to 50% travel
- Laboratory experience
- Paid holidays
- Disability insurance
4d
Supervisor - Technology Helpdesk
Hillside Children’s Center —Rochester, NY
- $62,500 - $90,000 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
Instructional Technology Specialist
Eugenio María de Hostos Charter School —Rochester, NY
- $55,000 - $60,000 a year
- Full-time
- Spanish
- English
- Mid-level
Technical Support Representative
GoNetspeed —Rochester, NY
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
12d
Customer Support Technology Specialist I, EMS
University of Rochester —Rochester, NY
- $55,955 - $78,336 a year
- Full-time
- Microsoft Outlook
- System design
- Research
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Bachelor's degree
Junior Systems Administrator
CE Technologies —Rochester, NY
- $18 - $28 an hour
- Full-time
- Google Workspace
- Writing skills
- Office
- Health savings account
- Paid holidays
Quick Apply

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Technical Support Specialist I

BCC Software -
Pittsford, NY

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
5 days ago

Qualifications

Windows

Full Job Description

Company Description

BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.

Job Description

Job Summary

The Technical Support Specialist I serves as the first point of contact for BCC Software customers, delivering exceptional technical support and customer service via phone, email, and other support channels. This role is responsible for troubleshooting software and hardware issues, resolving customer inquiries, documenting solutions, and providing guidance on BCC Software products and industry best practices. The Technical Support Specialist I works collaboratively across teams to ensure timely issue resolution while delivering a positive customer experience.

Essential Functions

Serve as the primary point of contact for customer technical support requests, delivering responsive and professional service.
Troubleshoot software, hardware, installation, and configuration issues while identifying effective solutions and ensuring timely resolution.
Develop and maintain a strong understanding of BCC Software's products, services, and industry regulations through ongoing training and self-development.
Provide customers with guidance on product functionality, postal requirements, and best practices.
Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
Escalate complex issues as appropriate while maintaining ownership of the customer experience through resolution.
Collaborate with internal teams, including Engineering, Product Management, and Professional Services, to resolve customer issues and improve products.
Build positive customer relationships by serving as a trusted advisor and advocate, contributing to customer satisfaction and retention.
Monitor and respond to customer inquiries through community forums and other support channels.
Identify customer needs and recommend products, services, or solutions that provide additional business value.
Submit product enhancement requests and defect reports based on customer feedback and support trends.
Create, update, and maintain knowledge base articles and internal documentation to improve support efficiency and knowledge sharing.
Demonstrate flexibility in supporting changing business needs, customer priorities, and departmental workloads.
Consistently uphold BCC Software’s mission of “How Can I Help?” through every customer interaction.

Qualifications

Associate degree in Information Technology, Computer Science, or a related technical field preferred, or an equivalent combination of education, training, and relevant experience.
Previous experience in a technical support, help desk, customer service, or call center environment preferred.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
Strong customer service orientation with a professional, patient, and positive approach.
Self-motivated with the ability to manage multiple priorities and work independently while collaborating effectively within a team.
Strong organizational skills and attention to detail.
Ability to learn new technologies, software applications, and industry regulations quickly.
Proficiency with Microsoft Windows operating systems required. Experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems is preferred.

Additional Information

Work Location

This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.

Physical Demands

This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Position Type and Expected Hours of Work

This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.

AAP/EEO Statement

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

Quick Apply

Refine Your Search

technical support occupations jobs in pittsford, ny

Technical Support Specialist I

Customer Technology Spec I

IT Helpdesk Technician

IT Helpdesk Technician

IT Help Desk Technician

IT Helpdesk Technician

Service Desk Support Tech II

IT Support Analyst

IT Help Desk

IT Support Technician

IT Support Specialist - MSP

Technical Support Technician

IT Data Center Srvcs Tech II

Specialist, Technical Training

Supervisor - Technology Helpdesk

Instructional Technology Specialist

Technical Support Representative

Customer Support Technology Specialist I, EMS

Customer Success Representative

Junior Systems Administrator

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