Top 74 Customer service manager Jobs in Plain City Oh

Order Management Supervisor
Hyperion Materials & Technologies —Dublin, OH
- Extended hours
- Hybrid work
- Oracle
- 5 years
- Bachelor of Science
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Bakery Associate/Assistant Manager - Customer Service/Operations
Beehive Bread Company —Powell, OH
- From $14 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Basic math
- Paid time off
- Employee discount
Quick Apply
Customer Experience Manager
Birge & Held Group LLC —Westerville, OH
- $55,000 - $60,000 a year
- 8 hour shift
- Hospitality
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
Quick Apply
5d
Customer Service - Self Storage Manager
Public Storage —Hilliard, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Styling Team Manager (Remote)
Short Story —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Customer Care Manager II
Pulte Homes of Ohio LLC —Dublin, OH
- Full-time
- Construction site
- Computer literacy
- Mid-level
9d
Client Service Supervisor
Gallagher —Upper Arlington, OH
- $73,500 - $123,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Service Manager
ClearCourse Wealth Advisors —Columbus, OH
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
- Paid holidays
- 401(k)
Quick Apply
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Customer Care Area Manager
Arbor Homes —Worthington, OH
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
13d
Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
10d
Client Service Manager - Commercial Lines
Gallagher —Upper Arlington, OH
- $56,500 - $94,500 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- Paid parental leave
- Health savings account
Customer Service Supervisor
DHL —Lockbourne, OH
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
Supv Customer Solutions
Univar Solutions USA LLC —Dublin, OH
- Marketing
- 5 years
- Mid-level
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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customer service manager jobs near plain city oh

Order Management Supervisor

Hyperion Materials & Technologies -
Dublin, OH

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Job Details

Qualifications

Customer communication
Staff supervision
Productivity software
Technical Proficiency

Full Job Description

Summary

The Order Management Supervisor is a hands-on leader responsible for managing a portfolio of customer accounts while supervising a team of Order Management Representatives across the Americas. In addition to performing day-to-day order management activities for assigned accounts, this role provides direct leadership, coaching, and performance management for a team of customer service professionals. The Supervisor leads daily visual management meetings, monitors team performance and service levels, supports employee development through training and onboarding, ensures compliance with established processes and policies, and drives continuous improvement to deliver an exceptional customer experience. This is a hybrid position based in our Dublin, Ohio office. Other locations will be considered for internal candidates.

Essential Duties and Responsibilities

Manage a portfolio of assigned customer accounts while ensuring exceptional service and timely order processing.
Receive and process customer orders submitted by customers, the sales team, and eCommerce channels.
Enter and validate customer order information in the ERP system to ensure accurate and timely order execution.
Verify new customer accounts are properly established in M3 and coordinate with internal stakeholders to complete customer setup when required.
Validate product master data for new and existing products, partnering with Product Units (PUs) to resolve setup issues that could delay order fulfillment.
Verify customer pricing for ordered products and coordinate with the business to establish or update pricing as needed.
Determine the appropriate order fulfillment process and manage order entry to ensure accurate transactions across business entities.
Review customer purchase orders for completeness, compliance with company requirements, and alignment with approved pricing and quotations.
Provide customers with timely order confirmations and communicate order status as needed.
Resolve customer claims, including credits, rebills, and other order-related adjustments, following Product Unit review and approval.
Coach, mentor, and provide regular performance feedback to Order Management Representatives, establishing clear expectations, recognizing achievements, and addressing performance concerns in a timely manner.
Conduct daily visual management meetings to review workload, performance metrics, priorities, and continuous improvement opportunities.
Monitor customer service performance metrics, identify trends, and recommend process improvements to the Customer Experience Manager and Customer Experience Projects Manager.
Ensure compliance with established order management processes, customer service policies, and internal controls.
Serve as the first point of escalation for complex customer order issues and collaborate cross-functionally to drive timely resolution.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

High School Diploma, BS Degree in Communications, Operations, Business, Sales or Engineering preferred.
5-7 years of experience in customer service or other customer-facing role
1-2 years in a leadership role
Experience in Oracle and M3 or similar system a plus

Technical Skills/Physical Requirements

Self-starter, highly motivated with excellent business-wide communication skills.
Ability to work self-directed and prioritize a wide range of projects or requests on an ogoing basis.
Proficient computer skills. Familiarity with Microsoft Office Suite.
Ability to quickly acquire knowledge of technical products.
Ability to work flexible schedules/extended hours on occasion to collaborate with partners in Europe and Asia.
Travel: Ability to travel <10% of the time. Occasional travel to visit customers.

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Refine Your Search

customer service manager jobs in plain city oh

Order Management Supervisor

Personal Lines Service Team Lead

Bakery Associate/Assistant Manager - Customer Service/Operations

Customer Experience Manager

Customer Service - Self Storage Manager

Styling Team Manager (Remote)

Customer Care Manager II

Client Service Supervisor

Client Service Manager

Supervisor, IT Service Center

Customer Care Area Manager

Customer Care Manager

Sr. Client Manager - Employee Benefits

Director, Customer Relations

Client Service Manager - Commercial Lines

Customer Service Supervisor

Supv Customer Solutions

Customer Care Manager

Document Services Center Supervisor

Customer Experience & Service Transformation Advisory Manager

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