Top 329 Customer service manager Jobs in Plano, Tx

Client Services Project Manager - Plano, Texas
O'Neil Digital Solutions, LLC —Plano, TX
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Customer Success Manager
PartsWarehouse —Rockwall, TX
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Paid time off
Quick Apply
Customer Support Manager
Serenity Mental Health Centers —Frisco, TX
- From $90,000 a year
- Full-time
- Background check
- Pass drug screening
- Restaurant management
- Paid holidays
- Health insurance
Quick Apply
Operations Manager - Customer Experience
Serenity Mental Health Centers —Frisco, TX
- From $90,000 a year
- Full-time
- Background check
- Pass drug screening
- Restaurant management
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Hobby Lobby —Allen, TX
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
12d
Client Service Supervisor
Liberty Software —Dallas, TX
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Customer Experience Assistant Manager
Brilliant Earth —Dallas, TX
- $55,000 - $60,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
Customer Service Center Supervisor (Bilingual) - Front Counter - Plano
North Texas Tollway Authority —Plano, TX
- From $51,131 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead Sales Associate
Operation Enterprises Services, LLC —Dallas, TX
- $36,000 - $56,000 a year
- Full-time
- Background check
- Spanish
- English
- Paid training
- Paid time off
Quick Apply
Lead Customer Service Advisor
Pep Boys - Manny, Moe & Jack of Delaware, LLC —Dallas, TX
- $11 - $18 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
11d
Director of Customer Experience
CrossCountry Freight Solutions, Inc. DBA CCFS —Irving, TX
- $100 an hour
- Full-time
- 5 years
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
2d
Warranty Cancellations Manager - RideNow Allen
RumbleOn —Allen, TX
- Dealership
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Mesquite, TX
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Customer Experience & Service Manager
Astura Medical —Irving, TX
- 5 years
- ERP systems
- Office
Quick Apply
Customer Service Lead
Serenity Mental Health Centers —Dallas, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
5d
Senior Manager of Customer Service (Call Center)
National Carwash Solutions —Frisco, TX
- On call
- 7 years
- Analysis skills
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager, Airport Customer Experience Administration - LAX
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Supervisor, Customer Service
Lennox International —Richardson, TX
- $48,000 - $72,000 an hour
- Full-time
- Oracle
- Mid-level
- Residential
Quick Apply
Customer Service Manager, Airport Workforce Management - DFW
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Service Center Manager
WTW —Richardson, TX
- $60,000 - $90,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid jury duty
- Health savings account
11d

I want to receive the latest job alert for customer service manager in plano, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near plano, tx

Customer Success Manager jobs in Rockwall, TX

Lead Associate jobs in Dallas, TX

Customer Service Supervisor jobs in Dallas, TX

Customer Service Team Lead jobs in Dallas, TX

Customer Service Representative jobs in Richardson, TX

Client Services Manager jobs in Plano, TX

Operations Manager jobs in Frisco, TX

Customer Service Representative jobs in Dallas, TX

Customer Experience Manager jobs in Dallas, TX

Customer Experience Manager jobs in Irving, TX

Customer Success jobs in Milwaukee, WI

Customer Service Manager jobs in Melbourne, FL

Work From Home Customer Service jobs in Baton Rouge, LA

Customer Service Manager jobs in Long Island, NY

Customer Service Manager jobs in Colorado Springs, CO

Customer Service Manager jobs in Palm Desert, CA

Patient Service Representative Baystate jobs in Springfield, MA

Customer Service Supervisor jobs in San Diego, CA

Fp&a Manager jobs in New Jersey

Customer Success Manager jobs in Dallas, TX

Client Services Project Manager - Plano, Texas

O'Neil Digital Solutions, LLC
Plano, TX

Quick Apply

Job Details

Full-time
$115,000 - $120,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Vendor relationship building
Resource allocation (project management tasks)
Interpersonal skills
Enterprise software
Team scheduling
Managing IT teams
Engineering project budget management
Client management
Scrum
Organizational skills
Leading team collaboration initiatives
Schedule creation
Managing projects
Business requirements
Managing software development teams
Project risk management
Project stakeholder communication
Budget review
Cross-functional communication

Full Job Description

Client Services Project Manager – Plano, TX

Hybrid On-Site | Project Delivery | Client Services

About O’Neil Digital Solutions

Founded in 1973, O’Neil Digital Solutions, LLC (ODS) is a leading IT consulting and digital transformation firm specializing in the optimization of complex, end-to-end business process systems. ODS supports a wide range of industries, including Financial Services, Healthcare, Digital Media, and Transportation.

ODS provides high-touch, client-focused services across software engineering, systems integration, infrastructure management, enterprise application development, business process improvement, digital document delivery, data analytics, high-speed digital printing, automated composition, offset printing, warehousing, and fulfillment services.

Headquartered in Los Angeles, CA, ODS also operates offices and production facilities in Texas and North Carolina, allowing us to serve clients across the country with scalable, secure, and innovative business solutions.

Position Summary

ODS is seeking a Client Services Project Manager to join our Plano, TX team. This role is responsible for managing a portfolio of client-facing projects within a business vertical, such as application development, web development, business process improvement, systems integration, or professional services delivery.

The Client Services Project Manager will provide structure, leadership, and strategic direction across multiple projects while balancing resources, timelines, budgets, risks, and stakeholder expectations. This position partners closely with executive leadership, clients, analysts, QA teams, developers, vendors, and technical resources to ensure successful project delivery.

The ideal Client Services Project Manager has strong experience in external client project delivery, IT consulting, professional services, SDLC coordination, stakeholder communication, scope management, budget tracking, risk mitigation, and cross-functional team leadership.

Compensation, Location, and Schedule

Base Salary: $115,000 – $120,000 annually
Bonus: 10% annual bonus target
Location: 3100 E Plano Pkwy, Plano, TX 75074
Schedule: Hybrid work model, 3 days in office

Key Responsibilities

The Client Services Project Manager will be responsible for leading client-facing project delivery from initiation through execution, closure, and post-project review.

Responsibilities include:

Develop a strong understanding of the firm’s business, client needs, stakeholder expectations, project requirements, and operational goals.
Partner with project team members, including business analysts, QA resources, developers, technical teams, vendors, and other stakeholders, to define project approach, deliverables, timelines, and required tools.
Collaborate with internal teams to estimate project cost, scope, schedule, resources, and delivery timelines using established processes and project management tools.
Obtain stakeholder approval and sign-off on project charters, scope documents, schedules, budgets, deliverables, and change requests.
Develop, improve, and support enterprise-wide project delivery processes from scoping and planning through execution, reporting, closure, and retrospective review.
Coordinate project team activities and ensure tasks are completed on time by scheduling, leading, and facilitating project meetings, including kickoffs, status meetings, internal reviews, stakeholder reviews, and project closeout sessions.
Communicate project action items, deadlines, risks, dependencies, and expectations clearly to all internal and external stakeholders.
Deliver regular project status reports to project teams, clients, stakeholders, and management.
Serve as the primary point of contact for day-to-day project issues, escalations, risks, and delivery updates.
Develop, maintain, review, and distribute project documentation, including project charters, status reports, schedules, budgets, invoices, change orders, risk logs, meeting notes, and retrospective reviews.
Collaborate on the content, strategy, and presentation of key client deliverables to ensure quality, relevance, timeliness, and alignment with project objectives.
Ensure all project documentation follows internal standards, approval workflows, and documentation processes.
Manage vendor, consultant, software provider, and third-party relationships as needed.
Coordinate activities across the project management team and maintain overall responsibility for successful delivery of assigned projects.
Manage project scope, change control, schedules, budgets, timelines, and deliverables to ensure projects are completed successfully and within established constraints.
Identify project risks, develop risk response plans, track mitigation activities, and communicate risk status to stakeholders and leadership.
Establish benchmarks for deliverable quality and take corrective action when needed.
Oversee assigned projects to ensure project scope, risk, quality, schedule, and budget are properly monitored and controlled.
Perform other duties as assigned.

Qualifications and Requirements

Minimum of 5 years of experience in a project management role preferred.
Experience managing external client projects or client-facing professional services engagements.
Experience in IT consulting, technology services, software delivery, systems integration, or professional services strongly preferred.
Understanding of the Software Development Life Cycle (SDLC) and experience coordinating with technical teams.
Experience working with remote development teams preferred.
Strong project management skills, including scope management, budget tracking, resource planning, scheduling, risk management, issue resolution, and stakeholder communication.
Ability to lead cross-functional teams that may include business analysts, developers, QA testers, technical resources, vendors, and client stakeholders.
Strong verbal and written communication skills, with the ability to translate complex technical updates into clear, business-focused communication for non-technical audiences.
Adaptable, proactive, organized, and confident working through ambiguity.
Background in Healthcare or Financial Services is a strong plus.
PMP, Agile, Scrum, or related project management certification preferred.

Preferred Skills and Experience

Client services project management
IT project management
Professional services delivery
Consulting project management
SDLC project delivery
Agile or hybrid project management
Stakeholder management
Vendor management
Scope, schedule, and budget management
Risk and issue management
Healthcare technology or financial services experience
Enterprise application development or business process improvement experience

Why Join ODS?

This is an opportunity to join an established, growing organization with decades of experience delivering secure, scalable, and mission-critical technology and business process solutions. As a Client Services Project Manager, you will play a key role in delivering complex client projects, improving enterprise project delivery processes, and partnering with leadership to drive strategic business outcomes.

Pay: $115,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have a current or future need for Visa Sponsorship to work in the U.S.? If yes, please explain.
This is a hybrid role that requires on-site presence. Do you currently live within commutable distance to Plano, TX 75074?
Do you have at least 5 years of project management experience managing external client-facing IT, software, consulting, or professional services projects?
Have you managed projects involving SDLC, application development, QA, developers, business analysts, technical resources, scope control, budget tracking, and risk management?
Do you have experience managing multiple projects or a portfolio of projects at the same time while serving as the main point of contact for clients and stakeholders?

Work Location: Hybrid remote in Plano, TX 75074

Quick Apply

Refine Your Search

customer service manager jobs in plano, tx

Client Services Project Manager - Plano, Texas

Customer Success Manager

Customer Support Manager

Operations Manager - Customer Experience

Customer Service Manager

Client Service Supervisor

Customer Experience Assistant Manager

Customer Service Center Supervisor (Bilingual) - Front Counter - Plano

Lead Sales Associate

Lead Customer Service Advisor

Director of Customer Experience

Warranty Cancellations Manager - RideNow Allen

Customer Service - Self Storage Manager

Customer Experience & Service Manager

Customer Service Lead

Senior Manager of Customer Service (Call Center)

Customer Service Manager, Airport Customer Experience Administration - LAX

Supervisor, Customer Service

Customer Service Manager, Airport Workforce Management - DFW

Service Center Manager

I want to receive the latest job alert for customer service manager in plano, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected