Top 23 helpdesk engineer Jobs in plano, tx

Level 2 Support Technician - Service Desk
USM Technology —Allen, TX
- $25 - $29 an hour
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
IT Systems Administrator
OLIPOP —Dallas, TX
- $110,000 - $120,000 a year
- Remote
- 5 years
- Continuous improvement
- SharePoint
Quick Apply
4d
Helpdesk Engineer (Functional–Technical Odoo Specialist)
Noetics —Plano, TX
- Full-time
- English
- Mid-level
- Accounting
Tier 1 Helpdesk Engineer
Simpatico Systems, LLC —The Colony, TX
- $21 - $26 an hour
- Full-time
- Mid-level
- Windows
- Typing
- Tuition reimbursement
- Paid time off
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10d
Senior System Engineer (Systems/DR)
SKT Lab —Plano, TX
- Email
- Computer Science
- System design
- Analysis skills
Senior System Engineer (Cloud /Automation)
SKT Lab —Plano, TX
- Email
- Computer Science
- System design
- Analysis skills
Field Services Technician - Systems Administrator
Dept of Family & Protectve Svc —Dallas, TX
- $4,020.33 - $6,335.66 a month
- Weekends as needed
- Background check
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
8d
Product Support Engineer I
Gravitate Energy LLC —Dallas, TX
- Remote
- Mid-level
- 3 years
- SQL
Managed Services Network Support Engineer
NCC DATA —Addison, TX
- On call
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Support Engineer
Gravitate Energy LLC —Dallas, TX
- On call
- Azure
- DevOps
- English
2d
Level 2 – NOC Engineer
Custom Information Services —Dallas, TX
- Full-time
- Azure
- System design
- Mid-level
ERP Developer/Analyst
The Beck Group —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Network Security Engineer
Safran —Irving, TX
- Full-time
- English
- 8 years
- Bachelor's degree
Senior IT Engineer
CreditAssociates —Plano, TX
- Full-time
- Supervising experience
- Mentoring
- SharePoint
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Director - Information Technology and Support Services
Texans Can! Academies —Dallas, TX
- $90,008 - $128,192 a year
- Full-time
- 7 years
- Computer Science
- System design
Senior Cybersecurity Engineer (Dallas, TX) - Austin Industries
Austin Industries —Dallas, TX
- Customer service
- 5 years
- System design
- Disability insurance
- Health insurance
Director of Engineering
Olly Olly —Dallas, TX
- Full-time
- Hybrid work
- System design
- Office
- Senior level
Quick Apply

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IT Specialist
ARKRAY AMERICA INC —Plano, TX
B.A. or B.S. in Computer Science or closely related field (work experience may be substituted for degree). Gather and analyze system needs while communicating…
Quick Apply
9d
Senior Systems Administrator
Addison Group —Dallas, TX
What we need is someone who brings 6+ years of experience working in enterprise Microsoft environments supporting administration and engineering.
$55 an hour
Quick Apply

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Level 2 Support Technician - Service Desk

USM Technology -
Allen, TX

Quick Apply

Job Details

Full-time
$25 - $29 an hour

Qualifications

Wireless networking
Enterprise software
Public Cloud
Windows
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Server virtualization
Networking equipment (troubleshooting support)
Firewall Management
macOS
IP networking
Defect tracking tools
Desktop administration
Antivirus software
Peripheral hardware support
IT department experience
Ticketing system technical support

Full Job Description

Location: Allen, Texas

Experience: +3 Years of Technology Support Experience

Work Environment: This is an in-office job with some potential for remote work based on business requirements and technician capabilities.

Are you a customer service-oriented technology enthusiast with a passion for solving problems and delivering exceptional service? Do you thrive in an environment with high standards and continuous improvement? If so, we want you on our team!

About Us: We are a mid-size, fast-growing Managed Services Provider (MSP) dedicated to ensuring operational excellence and client satisfaction. We are looking for a high-performance technician who can rapidly respond to phone calls, emails, and chats, address Tier 1 and Tier 2 issues efficiently, and escalate well-documented higher-tier issues to our senior engineers. The best candidate for this position is high-energy, detail-oriented, and committed to delivering an incredible customer experience.

Essence of the Role: The essence of the Tier 2 Support Technician role is to provide proactive, efficient, and effective support to our clients. You will be the first point of contact, ensuring that issues are resolved promptly and that clients feel confident in our ability to manage their IT needs. This role is about more than just fixing problems; it's about anticipating needs, improving processes, and contributing to a culture of excellence and continuous improvement.

Responsibilities:

Provide Tier 1 and Tier 2 support for end-users experiencing IT-related issues.
Perform advanced troubleshooting of hardware, software, and networking issues, both on-site and remotely.
Manage user accounts, permissions, and email access through Active Directory and Microsoft 365.
Collaborate with other IT teams to resolve escalated issues and implement long-term fixes.
Document processes, issue resolutions, and create user guides.
Support and train junior IT staff and Level 1 technicians as needed.
Perform other duties as assigned by management to meet the needs of the organization.

Job Requirements:

Education and Experience:

Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience.
3-5 years of experience in IT support, helpdesk, or a similar role.
Experience with troubleshooting hardware, software, and networking issues.
Experience supporting both Windows and macOS operating systems.
Experience with enterprise environments including ticketing systems like Autotask Jira, ServiceNow, or Freshdesk.

Technical Skills:

Strong knowledge of Windows Server (2016, 2019), including Active Directory, DNS, DHCP, and Group Policy management.
Proficiency in networking basics (TCP/IP, DNS, DHCP, VPN), wireless network troubleshooting, and networked peripherals.
Hands-on experience with Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams).
Familiarity with remote desktop tools (e.g., RDP, TeamViewer, AnyDesk, VSAX).
Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS).
Basic understanding of cybersecurity practices (firewall management, antivirus solutions, data protection).

Soft Skills:

Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills, able to convey complex technical information to non-technical users.
Strong customer service orientation, with a focus on end-user satisfaction.
Ability to work independently or as part of a team, multitasking in a fast-paced environment.
Time management and ability to prioritize effectively in high-pressure situations.

Certifications (Preferred but not required):

CompTIA A+
CompTIA Network+
Microsoft Certified: Azure Fundamentals
ITIL Foundation certification or familiarity with ITIL best practices.

Quick Apply

Refine Your Search

helpdesk engineer jobs in plano, tx

Level 2 Support Technician - Service Desk

IT Systems Administrator

Helpdesk Engineer (Functional–Technical Odoo Specialist)

Tier 1 Helpdesk Engineer

Senior System Engineer (Systems/DR)

Senior System Engineer (Cloud /Automation)

Field Services Technician - Systems Administrator

Product Support Engineer I

Managed Services Network Support Engineer

IT Support Engineer

Level 2 – NOC Engineer

ERP Developer/Analyst

Network Security Engineer

Senior IT Engineer

Senior Director - Information Technology and Support Services

Senior Cybersecurity Engineer (Dallas, TX) - Austin Industries

Director of Engineering

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