Top 40 Helpdesk manager Jobs in Plano, Tx

Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
Service Desk Manager
Alliance Defending Freedom —Plano, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
4d
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
2d
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
IT Support Specialist
AT&T Performing Arts Center —Dallas, TX
- $48,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Technician, Help Desk (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
12d
0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
IT Manager
Omni Hotels & Resorts —Frisco, TX
- Full-time
- Bachelor of Science
- Adults
- Bachelor's degree
Quick Apply
EHR Support Desk Coordinator
StrideCare —Addison, TX
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Mid-level
Quick Apply
11d
IT Helpdesk Technician
AEG- Corporate —Addison, TX
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
5d
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Tier 1 Support Analyst
Willow Bridge Property Company —Dallas, TX
- Full-time
- Computer literacy
- Residential
- Business
- Health insurance
- Dental insurance
4d
Help Desk Support Specialist
DuraServ Corp —Coppell, TX
- Full-time
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Specialist II
Maverick Power —Garland, TX
- Full-time
- Mid-level
- Travel
- No travel
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician
Smart AutoCare —Richardson, TX
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Bachelor of Science
Quick Apply

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Helpdesk Specialist

Adams Clinical -
Dallas, TX

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Job Details

$60,000 - $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Phone communication
Windows
Phone customer support
Bachelor's degree
Desktop (troubleshooting support)
Customer support ticket management
macOS
Telephone systems
Typing
Cloud management
Network Address Translation (NAT)
Ticketing system technical support

Full Job Description

Join Us in Shaping the Future of Clinical Research

Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values—Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration—we create an environment where meaningful work drives meaningful change.

At Adams Clinical, you'll find:

A culture of respect, transparency, and continuous improvement

Opportunities for professional growth and learning

A team dedicated to improving lives through innovation and integrity

If you're passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we'd love to have you on our team.

Job Role

Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important clinical research surrounding Alzheimer's Disease, depression, anxiety and much more. In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote control. Your efforts ensure the company continues to receive extremely fast, courteous, high-quality IT support day after day.

The ideal candidate is a charismatic IT generalist who possesses a wide variety of troubleshooting knowledge. If you flourish in fast-paced environments, excel at problem-solving and possess strong written & spoken communication skills, we want to speak with you!

Key Responsibilities

This role provides fast, friendly Tier I tech support to staff and visitors, ensuring all incoming requests are acknowledged within an hour and triaged appropriately. Responsibilities also include documenting incidents and troubleshooting steps in the ticketing system, contributing to internal wiki documentation and assisting with hardware procurement and asset management.

Pay: $60,000 - $65,000 annually

Qualifications:

Bachelor's degree required
1-3 years in customer-facing IT support
Strong written and verbal communication skills
Experience with ticketing systems and VoIP phone support
Advanced Windows 10/11 troubleshooting; basic Mac OS X troubleshooting
Basic understanding of network infrastructure (DHCP, DNS, static/dynamic IP, NAT)
Experience with Microsoft 365 cloud administration
Typing speed of 70+ wpm
Hybrid schedule: on-site in DeSoto, TX three days/week

Benefits:

401(k) matching
Medical, Dental, & Vision insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.

In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the required timeframe. Adams Clinical participates in E-Verify to confirm employment eligibility.

Apply Now

Refine Your Search

helpdesk manager jobs in plano, tx

Helpdesk Specialist

IT Support Services Manager

Service Desk Manager

Help Desk Analyst

IT Service Delivery & End User Operations Manager

IT Helpdesk Support

IT Support Specialist

Technician, Help Desk (226 Days)

Learning Technology Consultant

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Service Specialist II

IT Manager / Senior IT Manager (based on experience)

IT Manager

EHR Support Desk Coordinator

IT Helpdesk Technician

Tier 1, IT Help Desk Support

Tier 1 Support Analyst

Help Desk Support Specialist

Help Desk Specialist II

Service Desk Technician

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