Top 384 Rep customer service Jobs in Plano, Tx

Customer Sales Support Rep. - Manufacturing
IPG —Carrollton, TX
- Full-time
- Microsoft Excel
- Basic math
- Mid-level
Quick Apply
13d
Customer Service Representative
ICC —Plano, TX
- $20 - $23 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
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Customer Support Rep
The Malco Group —Lewisville, TX
- $21.50 - $25.00 an hour
- Full-time
- Oracle
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
13d
RECREATION CUSTOMER SERVICE REP (PART TIME)
City of Richardson, TX —Richardson, TX
- $21.00 - $24.62 an hour
- Part-time
- Computer literacy
- Writing skills
- English
Full-Time Verification Representative (Remote) - TX
Centerfield/Datalot —Dallas, TX
- $16 an hour
- Full-time
- Remote
- Background check
- Residential
- US work authorization
- Paid training
- Health insurance
CUSTOMER SERVICE REP - BILLING (FULL TIME)
City of Richardson, TX —Richardson, TX
- $43,680.00 - $59,075.90 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Basic math
9d
Central Market (Plano) Curbside Shopper - Part time
HEB —Plano, TX
- From $17 an hour
- 8 hour shift
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Claims Examiner Remote
NTT Ltd —Plano, TX
- Overtime
- Remote
- Computer literacy
- Basic math
- English
ADMIN ASSISTANT/ CUSTOMER SERVICE REP (FULL TIME)
Canteen —Carrollton, TX
- $18 an hour
- Urgently hiring
- Background check
- Food service experience
- Computer skills
- Commuter assistance
- Disability insurance
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3d
Front Desk Rep
Recess Fitness Club —Dallas, TX
- $15 - $25 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Organizational skills
- Dental insurance
- Employee discount
Quick Apply
Central Market (Plano) Curbside Shopper - Part time
Central Market —Plano, TX
- From $17 an hour
- 8 hour shift
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Customer Account Rep, Key Account
AFL Telecommunications LLC —Dallas, TX
- $58,500 - $88,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
4d
Warranty Rep I
Lennox International —Richardson, TX
- Full-time
- Residential
- High school diploma or GED
- Communication skills
Quick Apply
$45,000 - Personal Lines Customer Service Rep
Allen Insurance Group —Hickory Creek, TX
- $45,000 - $65,000 a year
- Full-time
- Entry level
- Commercial
- Under 1 year
- Paid time off
- Work from home
Quick Apply
Customer Service Representative
Axis Global Group —Addison, TX
- $18.43 - $23.42 an hour
- Part-time
- Background check
- No experience needed
- In-person
- Health insurance
- 401(k)
Quick Apply
10d
Customer Service Rep
Lincare Inc. —Garland, TX
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Sales Associate
NTX Solar and Construction —Plano, TX
- $100,000 - $200,000 a year
- Part-time
- No experience needed
- In-person
- Reliable transportation
- Paid training
- Flexible schedule
Quick Apply
Part-time Outdoor Apparel Sales Representative
KUIU —Dallas, TX
- $18 an hour
- Part-time
- Customer service
- Basic math
- English
- 401(k)
- Employee discount
Quick Apply
Patient Services Representative (Part-time, Float)
Royse City ER, LLC —Royse City, TX
- Part-time
- BLS Certification
- English
- High school diploma or GED
Outside Sales Rep - Attic, Crawl Spaces, HAVC & Roofing
Attic Projects —Irving, TX
- $25,000 a month
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Fuel card
- Health insurance
Quick Apply

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Customer Sales Support Rep. - Manufacturing

IPG -
Carrollton, TX

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Microsoft Excel
Basic math
High school diploma or GED
Productivity software

Full Job Description

Join the IPG Team!
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Description
Title: Customer Sales Support Representative
Department: Customer Service
Immediate Supervisor: Customer Service Manager or Supervisor
Status: Non-exempt Hourly Professional
Position Purpose: Lead customer contact for all aspects of daily order transactions. Responsible for all aspects of daily order transactions between IPG’s Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. Will be responsible for following all of IPG policies and procedures in Customer Service.

Principle Accountabilities

Customer Order Management
Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail or phone.
Process product orders, sample orders and literature requests as requested by the customer.
Proactively communicate order status to external customers utilizing open order report addressing back orders, and late shipments.
Work with sales, product and price management to resolve order pricing issues. Provide customers timely and accurate pricing information.
Expedite orders and sample orders as needed, according to IPG policy and system.
Offer substitutions where appropriate.
Verify order entry accuracy utilizing checklist.
Work with sales and operations to identify solutions to address operations and customer’s needs.
Proactively communicate with shipping or logistics provider to obtain delivery status, pro numbers, and POD’s on behalf of customers.
Monitor OTIF and open orders reports to ensure we meet confirmed delivery dates. Communicate misses so corrective action can be taken.
Communicate to sales; quote requests, price changes, canceled orders, order changes, late orders, and intel shared by customer.
Existing Customer Order Solicitation
Responsible for building and maintaining relationships with customers by providing help/advice and potential solutions to existing customers.
Actively implements our outbound call plan to existing customers to solicit orders.
Weekly customer activity analysis of order history, open orders and status reports. Utilize this information to improve customer satisfaction and increase IPG revenue.
Daily proactive communication with internal and external customers to monitor their satisfaction with regard to service and their individual, specific needs.
Analyze customer’s sales trends in conjunction with sales by utilizing WebFocus reporting as well as knowledge of ordering patterns.
Proactively follow up with customers on sample orders. Determine if sample addressed customer’s need or if another product would be a better solution. Solicit orders.
Attend sales calls as required.
Truck Fill Rates
Solicit orders from customers to fill pool trucks.
Proactively contact customers to get pool truck orders in day before pool truck cut-off.
Review order cube and dollar value vs. our T&C’s and proactively notify customers when orders do not meet our T&C’s
Complaint Processing and Follow Up
Process claims and complaints as needed; supply all pertinent information as required by the published Terms and Conditions.
Utilize Footprints report to follow up with operations, claims processing and sales to close out claims.
Resolves customer issues, involving manager as necessary.
Provides follow up and corrective action on issues raised by the customer.
Proactively communicates problems to department staff and keep management and key parties informed until resolved.
Continuous Improvement
Gain knowledge of IPG technical services, EDI, and encourage customer usage when applicable.
Attend and complete in-house and/or professional training as required.
Be familiar with the use of the AS400 and PC’s. Understand the basic concepts of IPG’s Operations and supply chain systems and how they manage the flow of material.
Other Responsibilities
Achieve pre-agreed upon KPI and Quality Scorecard based on PMTA.
Provide excellent communication etiquette with active listening skills.
Follow all company policies and procedures.
Adhere to All Customer Service Core Values.
Keep Customer master database updated.
Ensure information in AS400 and sales automation are the same.
Provides general support to the sales team.
Perform other duties as required.

Essential Skills and Experience

High School Diploma required; Associate’s Degree in business or related field (preferred)
3-5 years Customer Service experience, or related field experience
Knowledge of Packaging Industry a plus
Experienced in Microsoft Office, specifically Excel and Word.
AS400 Experience (preferred)
Strong Math Skills
Excellent communication etiquette with active listening skills.
Must be personable, have a passion for people and providing excellent Customer Service.
Must be detail orientated, results driven and conscientious.
Ability to multi-task and work in fast paced environment.
Must be a team player.

Why Choose IPG?
At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today!

Quick Apply

Refine Your Search

rep customer service jobs in plano, tx

Customer Sales Support Rep. - Manufacturing

Customer Service Representative

Customer Support Rep

RECREATION CUSTOMER SERVICE REP (PART TIME)

Full-Time Verification Representative (Remote) - TX

CUSTOMER SERVICE REP - BILLING (FULL TIME)

Central Market (Plano) Curbside Shopper - Part time

Claims Examiner Remote

ADMIN ASSISTANT/ CUSTOMER SERVICE REP (FULL TIME)

Front Desk Rep

Central Market (Plano) Curbside Shopper - Part time

Customer Account Rep, Key Account

Warranty Rep I

$45,000 - Personal Lines Customer Service Rep

Customer Service Representative

Customer Service Rep

Sales Associate

Part-time Outdoor Apparel Sales Representative

Patient Services Representative (Part-time, Float)

Outside Sales Rep - Attic, Crawl Spaces, HAVC & Roofing

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