Top 12 Senior rooms operations manager front office Jobs in Plano, Tx

Senior Room Operations Manager
Marriott International, Inc —Dallas, TX
- $72,000 - $89,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
11d
Office Experience Lead
Lockton, Inc. —Plano, TX
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Paid parental leave
Campus Experience Coordinator
Herzing University —Irving, TX
- $20.40 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President - Richardson, TX
Goldman Sachs —Richardson, TX
- Microsoft Excel
- 5 years
- Writing skills
- Disability insurance
- Health insurance
Director TFC Events & Brand Experience
Freeman Company —Dallas, TX
- Full-time
- Hybrid work
- Up to 50% travel
- Marketing
- 11+ years
- Paid parental leave
- Disability insurance
Life Sciences MedTech Commercial, Management Consulting Senior Manager
Accenture —Irving, TX
- $122,700 - $338,300 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
11h
Global Banking & Markets, Prime Client Services, Analyst/Associate - Dallas
Goldman Sachs —Dallas, TX
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Night Operations Department Supervisor
Lowe's —Little Elm, TX
- Overnight shift
- 5 years
- Merchandising
- Mid-level
7h
Senior Director, Solutions Architecture (Institutional Client Solutions) - Remote
RealPage, Inc. —Richardson, TX
- $190,000 - $235,000 a year
- Senior level
- Leadership
13d
Client manager
Cenergistic LLC —Dallas, TX
- Full-time
- Hospital
- Military
- Pass drug screening
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Recreation Leader - The Cove Party Host
Town of Little Elm —Little Elm, TX
- Part-time
- Serving
- Sanitation
- English

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Senior Room Operations Manager
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senior rooms operations manager front office jobs near plano, tx

Senior Room Operations Manager

Marriott International, Inc -
Dallas, TX

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Job Details

Full-time
$72,000 - $89,000 a year
11 days ago

Qualifications

Hotel cost control
Cost management
Employee onboarding
Financial operations
Hotel housekeeping management
Employee grievance management
Hotel strategy implementation
Hotel quality control
Customer satisfaction tracking
Associate's degree in Business Administration
Team scheduling
Managing hospitality teams
Hotel quality assurance
Mid-level
Cost control
Performance management
Quality improvement leadership
Quality control audit
High school diploma or GED
Team development
Hiring
Compliance monitoring
Financial report interpretation
Hospitality Management
Employee relations management
Leading team collaboration initiatives
Interviewing
Cost reduction analysis
New hire orientation
Profitability analysis

Full Job Description

Additional Information
Job Number26101907
Job CategoryRooms & Guest Services Operations
Location3033 Fairmount St, Dallas, Texas, United States, 75201
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $72,000-$89,000 annually
Bonus Eligible: Y

JOB SUMMARY

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.

Leads specific team while assisting with meeting or exceeding property goals.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.

Sets clear expectations, with the General Manager, for the team.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Schedules the team against guest and hours/occupied room goals.

Monitors compliance with standards and procedures.

Performs hourly job functions as needed.

Providing Exceptional Customer Service

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

senior rooms operations manager front office jobs in plano, tx

Senior Room Operations Manager

Office Experience Lead

Campus Experience Coordinator

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President - Richardson, TX

Director TFC Events & Brand Experience

Life Sciences MedTech Commercial, Management Consulting Senior Manager

Global Banking & Markets, Prime Client Services, Analyst/Associate - Dallas

Night Operations Department Supervisor

Senior Director, Solutions Architecture (Institutional Client Solutions) - Remote

Client manager

Recreation Leader - The Cove Party Host

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