Integrative Emergency Services, LLC (“IES”) is seeking a Practice Administrator. This role provides operational support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). This role acts as the primary liaison and coordinator between IES Operations, the Provider Group, and Hospital administration. Current needs is to primarily provide on-site support to Baylor Scott & White Medical Center at Lake Pointe based in Rowlett, TX, 75088. Will assist 2 other sites remotely (Baylor Forney & Wylie). Practice administrators are subject to support and/or travel to assist other sites based on organizational needs.
IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
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Provide administrative support to the Emergency and/or other assigned departments to include the Medical Directors, Clinicians, and support staff.
- Establish and maintain strong relations with Medical Directors, Hospital Administration, Managers, Clinicians, Nursing, PA and other IES personnel.
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Assist leadership team with support on operational needs. Communicate day-to-day operational issues with clinical leaders timely.
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Facilitate connections with appropriate personnel for further assistance when required.
- Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to Clinicians. Ensure all shifts are covered and resolve call outs in a timely manner.
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Schedule and coordinate meetings, agendas, minutes, and calendars. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
- Maintain proper documentation including, but not limited to, assisting with writing Standard Operation Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
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Maintain clinical and/or operations dashboards as requested.
- Run and/or create reports as assigned which could include tracking and trending data. Monitor and report metrics as assigned.
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Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
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Partners with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests. Provide process inputs to other departments timely.
- Ensure new hires are oriented, trained, and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.
QUALIFICATIONS
Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Effective oral, written, and interpersonal communication skills
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Strong organizational skills
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Customer service orientation
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Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
- Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
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Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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Proficiency with MS Office applications
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Detail oriented
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Ability to use discretion appropriately and maintain confidentiality
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Ability to read, write and speak English proficiently
Education / Experience: Include minimum education, technical training, and/or experience preferred to perform the job.
Required:
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High school diploma or GED
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Minimum 2 years’ medical office management or related experience
Preferred:
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Bachelor’s degree
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6 months’ scheduling experience
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Expertise with Microsoft Office Suite and other desktop systems
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
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While performing the duties of this job, the employee is regularly required to talk and hear
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Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms. Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
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Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
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Occasionally lift and/or move up to 20-25 pounds
- Fine hand manipulation (keyboarding)
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Primary work setting is on-site at hospital campuses, most frequently within or adjacent to the Emergency Department.
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Effectiveness in this role is highly dependent on being present on-site to maintain real-time visibility to clinical operations and foster direct communication with physicians, advanced practice providers, and hospital staff
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Environment includes standard office spaces as well as high-activity clinical areas; must be comfortable navigating a fast-paced dynamic hospital setting.
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Primary worksite will be at Baylor Scott & White Medical Center Lake Pointe
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Location: 6800 Scenic Dr Ste 1071, Rowlett, TX 75088
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Monday - Friday
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Will also support BSW Wylie & Forney: primarily remotely
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Wylie: 2300 W FM 544, Ste 100, Wylie, TX, 75098
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Forney: 757 E US Hwy 80 #150, Forney, TX 75126
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The noise level in the work environment is usually low to moderate but may increase in clinical areas during peak activity
TRAVEL-
Regular travel between local hospital sites is expected, depending on site assignment and operational needs.
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On-site presence is a critical component of role effectiveness, and consistent physical presence at the assigned hospital location(s) is expected to meet operational, clinical, and leadership needs.
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Occasional travel to offsite meetings, trainings, or organizational events may be required
ADA & Reasonable Accommodation Statement:
IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact
[email protected].
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.
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