Top 207 Client relations manager Jobs in Pleasanton, Ca

Account Manager
Vanguard Direct —Pleasanton, CA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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4d
Client Success Manager
The Surplus Line Association of California —San Ramon, CA
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Client Success Manager
The Surplus Line Association of CA —San Ramon, CA
- $100,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Client Success Manager
IT Management Corp. dba 101 VOICE —Santa Clara, CA
- Full-time
- Remote
- Mid-level
- 3 years
- Organizational skills
- Opportunities for advancement
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Enterprise Customer Success Manager
Five9 —San Ramon, CA
- $91,700 - $142,200 a year
- Remote
- Mid-level
- 8 years
- Analysis skills
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National Account Manager
Right Traffic —San Jose, CA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
Sr. Sales Account Manager - Semiconductor, bilingual Korean
Cesna Recruitment —Mountain View, CA
- $140,000 - $190,000 a year
- Full-time
- Engineering
- English
- Microsoft Office
- Health insurance
- 401(k)
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Territory Sales Manager
PartsXpress —California
- $50,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Mileage reimbursement
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US national media sales manager-Mandarin Speaking
Fantuan Technology Ltd —Fremont, CA
- $40,000 - $200,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- 3 years
- Health insurance
- 401(k)
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Business Development / Account Manager (Healthcare)
River of Life Transportation —Sunnyvale, CA
- $48,789.95 - $70,800.80 a year
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Mileage reimbursement
- Health insurance
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Sr. Sales Account Manager, bilingual in Korean
Cesna Recruitment —Mountain View, CA
- $140,000 - $190,000 a year
- Full-time
- Engineering
- English
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Bilingual Account Manager (English/Mandarin) – Custom Packaging | San Jose
Zenpack —San Jose, CA
- $80,000 - $120,000 a year
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Health insurance
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Global Key Account Manager
Jusda USA / Hon Hai Foxconn Group —San Jose, CA
- From $90,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Project management
- Health insurance
- Dental insurance
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Senior Account Manager (Testing & Special Inspections)
Signet Testing Laboratories, Inc. —Hayward, CA
- $130,000 - $180,000 a year
- Full-time
- Marketing
- Master's degree
- 8 years
- Health insurance
- Dental insurance
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12d
Assistant National Account Portfolio Manager - Security
GardaWorld Security Services U.S. —San Jose, CA
- $110,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- 5 years
- Paid holidays
- Disability insurance
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11d
Sr National Business Outreach Manager
Tailored Shared Services, LLC —Dublin, CA
- $92,809 - $106,808 a year
- Full-time
- Oracle
- 5 years
- Computer literacy
- Store discount
- Paid jury duty
Quick Apply
Senior Sales Account Manager-Northern California
Smithfield Foods —California
- $85,000 - $120,000 a year
- Full-time
- Ability to walk for extended periods
- Product management
- Travel
- Relocation assistance
Account Manager - Commercial HVAC
Manpower —San Jose, CA
- $115,000 - $160,000 a year
- Full-time
- Mid-level
- Contracts
- Communication skills
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Entry Level Assistant Manager
Pulse Promotions, Inc. —Fremont, CA
- $55,000 - $68,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
- 401(k)
- Employee discount
Quick Apply
5d
Territory Sales Manager
The N2 Company —Palo Alto, CA
- Hybrid work
- Mid-level
- High school diploma or GED
- Flexible schedule
Quick Apply

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Account Manager

Vanguard Direct -
Pleasanton, CA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
4 days ago

Qualifications

Customer returns handling
Phone communication
Computer literacy
High school diploma or GED
Video conferences (communication methods)

Full Job Description

The Account Manager is responsible for providing daily account and project management support for TSG clients, and internal support and assistance for TSG sales personnel. The Account Manager must communicate effectively with other internal teams and external vendors to ensure deadlines, delivery dates, and Service Level Agreements (SLA) are met. The Account Manager assists the sales team in the areas of product sourcing, order entry, project management, and account management, depending upon specific account/sales team needs.

Additionally, the Account Manager is the first level of support for CSRs on their Team. Account Manager must be knowledgeable in TSG policies and procedures to ensure the client is operating accordingly within TSG guidelines. The Account Manager is the escalation point for the Team when more advanced product and service questions arise. It is the responsibility of the Account Manager to ensure the open orders, inventory management and receivables overseen by the team remain in check.

Responsibilities

Provide sales support and assistance to designated TSG sales personnel.
Support clients’ needs regarding quotes, order status, tracking, order issues, returns, etc.
Respond to customer inquiries in a timely manner (within 4 hours or as defined per SLA).
Order Entry: manual entry when required, including inventory replenishment orders.

· Track projects as needed to ensure deadlines and SLAs are met.

· Work with TSG A/P Team and Vendors to resolve discrepancies and close orders.

· Follow up with clients on past due invoices as needed.

· Resolve pricing discrepancies immediately and if part of a program, seek to fix the root cause.

· Monitor open order reports and work with A/P Team & vendors to ensure orders close timely.

· Answer basic and advanced product and service questions, and account specific inquiries.

· Ensure client data in Client Relationship Management (CRM) System and Client Desk Guides are maintained and current.

· Oversee a team of CSRs to make certain they are following TSG policies and procedures.

· Meet weekly with the CSR team to work on open orders, inventory, and past dues.

· Maintain a scheduling calendar for the CSR team and ensure there is no gap in service for TSG clients during any vacation, sick leave, or time off periods.

· Provide additional account coverage and delegate tasks as needed to promote balance in the CSR team’s workload.

· Participate in regularly scheduled briefing/accountability meetings with the Regional CSR Manager and/or Director of Training & Development

· Complete performance appraisals annually for each CSR on the team.

· Build upon and maintain strong TSG customer relationships.

· Seek out opportunities to increase sales and margin with assigned accounts.

· Additional duties as needed.

Qualifications

· Proficient in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)

· Experience with Windows OS and basic understanding of computer operation.

· Ability to communicate clearly and professionally with clients, vendors and internal team members via email, phone, video conference, and/or in person.

· Prioritize tasks effectively and pivot in a fast-paced, deadline driven environment.

· Demonstrated ability to ensure information is complete and accurate; and follow up (on own work or that of others) to ensure that commitments have been fulfilled.

· Ability to manage multiple projects or tasks occurring concurrently.

· Works well independently and as a member of a team, taking initiative and ownership.

· Good understanding of management practices and techniques.

· 2+ years of client support experience in marketing, purchasing or sales preferred.

· ASI, SAGE, and print industry knowledge a plus.

Education

Minimum of a High School diploma or equivalent.
Bachelor's degree from an accredited university preferred.
Equivalent combination of education and experience.

Working conditions

Physical presence in the office may be required for on-site collaboration with manager and/ or team members.
Travel may be required.

Physical requirements

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain focus despite interruptions, strength to lift, and carry boxes weighing up to 10 pounds to a height of 48 inches; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. Must be able to sit for long periods of time utilizing computer keyboard and mouse.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to carry out any additional job-related duties as requested by their manager or management of TSG.

Pay: $65,000.00 - $85,000.00 per year

Work Location: Hybrid remote in Pleasanton, CA 94566

Quick Apply

Refine Your Search

client relations manager jobs in pleasanton, ca

Account Manager

Client Success Manager

Client Success Manager

Client Success Manager

Enterprise Customer Success Manager

National Account Manager

Sr. Sales Account Manager - Semiconductor, bilingual Korean

Territory Sales Manager

US national media sales manager-Mandarin Speaking

Business Development / Account Manager (Healthcare)

Sr. Sales Account Manager, bilingual in Korean

Bilingual Account Manager (English/Mandarin) – Custom Packaging | San Jose

Global Key Account Manager

Senior Account Manager (Testing & Special Inspections)

Assistant National Account Portfolio Manager - Security

Sr National Business Outreach Manager

Senior Sales Account Manager-Northern California

Account Manager - Commercial HVAC

Entry Level Assistant Manager

Territory Sales Manager

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