Top 154 customer service manager Jobs in pleasanton ca

Client Services Manager
Love Never Fails —Dublin, CA
- From $25 an hour
- Weekends as needed
- Hybrid work
- Management
- Addiction Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Entry Level Manager
Bay Bridge Management Group —Sunnyvale, CA
- $65,000 - $70,000 a year
- Full-time
- Background check
- Business development
- In-person
Quick Apply
Entry Level Business Manager
GP Client Strat Team —Hayward, CA
- $60,539.49 - $72,907.77 a year
- Full-time
- Background check
- Office
- High school diploma or GED
- Flexible schedule
Quick Apply
2d
Customer Service Manager - Aerospace
Eaton —Pleasanton, CA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
1d
Telecommunications Team Lead
NV Management Fremont —San Jose, CA
- $1,050 - $1,550 a week
- Full-time
- Background check
- Mentoring
- In-person
- Opportunities for advancement
Quick Apply
11d
Client Care Manager
Right at Home Peninsula —Palo Alto, CA
- From $26 an hour
- Full-time
- Computer literacy
- Caregiving
- Mid-level
- Health insurance
- Dental insurance
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Client Services Supervisor
Wag Hotels —Redwood City, CA
- $24.20 - $26.70 an hour
- Full-time
- Background check
- Public speaking
- English
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Fremont, CA
- $19.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
1d
Customer Experience Sales Manager
Brilliant Earth —San Jose, CA
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —San Jose, CA
- $19.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
1d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Santa Clara, CA
- $19.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
1d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Sunnyvale, CA
- $19.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
1d
Customer Experience Assistant Manager
Brilliant Earth —San Jose, CA
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
Customer Service Manager
Goodwill of the San Francisco Bay —Brentwood, CA
- From $19.25 an hour
- Email
- Background check
- Pass drug screening
- English
- Commuter assistance
- Health insurance
3d
Cloud Service Technical Support Manager
DeltaTRAK Inc —Pleasanton, CA
- $85,000 - $95,000 a year
- 7 years
- Bachelor's degree
- APIs
Quick Apply
Client Services Manager
SUMMIT FINANCIAL GROUP LLC —San Ramon, CA
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
Quick Apply
Payment Customer Support Manager - USDS
TikTok —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Analysis skills
- Fair chance
- Training & development
- Paid parental leave
- Paid holidays
2d
FT Customer Experience Manager
Michaels Stores —Livermore, CA
- $17.75 - $23.10 an hour
- Weekends as needed
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Client Services – ECM Manager
Omatochi —Dublin, CA
- $72,000 - $82,000 a year
- Full-time
- 7 years
- Office
- Travel
- Paid holidays
- Health insurance
Quick Apply
9d
Senior Manager, Customer Care– Global Services
NVIDIA —Santa Clara, CA
- $184,000 - $299,000 a year
- Full-time
- Analysis skills
- Travel
- Computer networking
11d

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Client Services Manager

Love Never Fails -
Dublin, CA

Quick Apply

Job Details

Full-time
From $25 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer relationship building
Management
Client rapport building
Sociology
Working with survivors of violence
Schedule management
Working with individuals experiencing homelessness
Driver's License
Customer relationship management
Data collection
Working with individuals with substance use disorders
Associate's degree
Victims of domestic violence support
Technical Proficiency

Full Job Description

Position: Services Manager

Hours: Full-Time – 40 hours/week

Compensation: $25/Hour + Paid Vacation & Sick Leave and Benefits

Reports To: Sr. Program Manager

Location: Bay Area

Love Never Fails (LNF) seeks a Services Manager to join our team. LNF is a 501(c)(3) nonprofit organization with a mission of being dedicated to the restoration, education and protection of those involved or at risk of becoming involved in domestic human trafficking. We are devoted

to express to each person that they are valued, precious and loved by their community. Our approach is to combat human trafficking through safe housing, workforce development and prevention education.

Position Objective

The Services Manager will be responsible for intaking, coordinating and facilitating the services provided to LNF Housing residents including children as well as Search and Recovery clients . The Service Manager will help provide programmatic continuity between house staff, program members, service providers and volunteers who are working together to restore, educate and protect survivors of human trafficking, homeless, and trauma living in our housing programs. They will also provide intakes and resources to the Search and Recovery team.

Required Competencies

Communication - Professional, timely, and proactive communication with LNF program members, leadership, service providers, volunteers, and partnering agencies.
Organizational - Ability to help structure services and program schedules that can easily be followed and beneficial to LNF program members, service providers and volunteers.
Relationship Building- Ability to connect with clients to help them feel safe and supported.
Problem Solving - Ability to use problem solving techniques to resolve issues with limited support.
Technology - Proficient use of computers, Internet, and communication devices.
Integrity - Strict adherence to LNF confidentiality and safety guidelines. Must have good boundaries and sound judgment.
Flexible - Must be willing to be available some nights, weekends and holidays.
Transportation - Must have a valid driver’s license and be willing to travel in Bay Area on occasion.
Clinical - Experience working with survivors of trauma, drug and alcohol addiction, domestic violence or human trafficking is preferred.

Core Responsibilities

Intake & Admissions Coordination

Conduct initial conversations with potential participants to assess program fit.
Complete intake screenings and documentation in Salesforce.
Coordinate with program leadership staff regarding admission decisions and placement recommendations.
Maintain intake tracking systems, grant reporting spreadsheets, and referral logs.
Manage housing inquiry voicemail tracking and follow-up processes.
Ensure seamless communication between Housing Intake, Case Management, and House Management during admissions and move-ins.
Monitor waitlists and referral pipelines to ensure timely follow-up and placement.
Ensure all required intake documentation is completed prior to admission.

Housing

Establish and maintain a resource network of community services including housing, employment, education, healthcare, legal services, childcare, and volunteer opportunities.
Collect and publish weekly housing schedules for each program member.
Assist House Managers with administrative, operational, and compliance-related tasks.
Review, update, and implement housing program policies, procedures, forms, and protocols to ensure compliance with organizational, licensing, grant, and funding requirements.
Conduct regular file reviews and audits to ensure resident files are complete, accurate, and compliant.
Monitor housing program compliance with safety, health, habitability, and program standards.
Coordinate corrective actions and follow-up activities when compliance concerns are identified.
Maintain organized electronic and physical program records in accordance with agency and funder requirements.
Assist with preparation for licensing visits, audits, monitoring visits, and grant reviews.
Ensure required notices, postings, certifications, emergency procedures, and safety documentation are current and properly displayed.
Serve as a liaison between Housing, Operations, Maintenance, and Program Leadership regarding facility and compliance matters.

Program Quality & Data Management

Assist with quarterly and annual data collection, reporting, and grant preparation.
Manage and maintain Salesforce records and housing data systems in partnership with Case Management and Client Services.
Monitor housing performance metrics and outcome data.
Assist Program Managers in analyzing data and communicating program impact to funders and stakeholders.
Create and maintain a catalog of participant success stories and program outcomes.
Facilitate annual resident satisfaction and services surveys and present findings to leadership and staff.
Identify trends, service gaps, and opportunities for program improvement.

Resident Services Coordination

Help build and maintain relationships with community partners, volunteers, donors, and service providers.

NSLB & Housing Model Oversight

Maintain proficiency in all current housing program agreements, forms, handbooks, and participant documentation.
Manage and support implementation of the NSLB House Model and recommend improvements when needed.
Ensure consistent program implementation across all housing locations.
Support quality assurance efforts and program evaluations.

Facility & Safety Oversight

Partner with Sr. Housing Program Manager, House Managers, and Maintenance and Operations to address facility concerns, safety issues, and habitability matters.
Monitor completion of required safety inspections, emergency preparedness activities, and maintenance follow-up.
Assist Sr. Program Manager and Program Manager with implementation of risk mitigation and corrective action plans.

Grant reporting

Upkeep reports for grants with accurate information
Ensure that grant reports are completed on time for submission

Confidentiality and Security Protocols

● Services Coordinator must adhere to strict LNF confidentiality and safety guidelines.

● The location of the house will remain confidential at all times and only authorized visitors will be allowed on premise.

Required Education and Experience

Minimum Associate’s Degree in Behavioral Health, Sociology or related field
Minimum 1 year experience working with survivors of trauma, domestic violence, human trafficking and/or drug & alcohol addiction.
40 hours of human trafficking training required (must be able to verify), willing to train the right candidate.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Administration: 2 years (Preferred)
Microsoft Office and Google: 2 years (Preferred)

Work Location: Hybrid remote in Dublin, CA 94568

Quick Apply

Refine Your Search

customer service manager jobs in pleasanton ca

Client Services Manager

Entry Level Manager

Entry Level Business Manager

Customer Service Manager - Aerospace

Telecommunications Team Lead

Client Care Manager

Client Services Supervisor

Customer Service & E-Commerce Supervisor - Full Time

Customer Experience Sales Manager

Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Supervisor - Full Time

Customer Experience Assistant Manager

Customer Service Manager

Cloud Service Technical Support Manager

Client Services Manager

Payment Customer Support Manager - USDS

FT Customer Experience Manager

Client Services – ECM Manager

Senior Manager, Customer Care– Global Services

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