Top 32 Customer support coordinator Jobs in Plymouth, Mi

Patient Care Coordinator
BIRDI, INC —Plymouth, MI
- Extended hours
- Remote
- Research
- High school diploma or GED
- Analysis skills
Quick Apply
Coordinator, Customer Service Representative
Careers at Little Caesars —Canton, MI
- Full-time
- Mid-level
- Office
- 3 years
Customer Solutions Coordinator
Arcwood Environmental, LLC —Livonia, MI
- Full-time
- Background check
- Pass drug screening
- Mid-level
Account Coordinator - Behavioral Health Services
Ulliance —Troy, MI
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service & Scheduling Coordinator
Superior Fence and Rail —Westland, MI
- $15 - $18 an hour
- Part-time
- No education required
- Office
- Residential
Quick Apply
Office Coordinator
One Way Franchise Service Center LLC —Livonia, MI
- $16 - $20 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator
Great Outdoors —Ann Arbor, MI
- $22 - $27 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Coordinator
ExamWorks —Southfield, MI
- $17 - $19 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
2d
IT Dispatcher/Service Coordinator
Proactive Technology Management —Bingham Farms, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
Customer Experience Coordinator
Cintas —Troy, MI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- AD&D insurance
10d
Client Service Coordinator
WalkerHealthcare —Bloomfield Hills, MI
- $24 - $28 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Microsoft Office
Quick Apply
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Client Experience Coordinator
NBS Commercial Interiors —Troy, MI
- $47,000 - $55,000 a year
- Full-time
- Background check
- Microsoft Excel
- Basic math
- Continuing education credits
- Health savings account
Quick Apply
5d
Agent Services and Operations Coordinator
Real Estate One Inc. —Southfield, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Care Coordinator
Hagopian Cleaning Services, Inc —Oak Park, MI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
- Disability insurance
- Health insurance
Quick Apply
Sales Support Coordinator (Part-Time)
Apple Marketing Company —Commerce, MI
- $18 - $22 an hour
- Part-time
- Microsoft Outlook
- Office
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
13d
Customer and Account Operations Coordinator
Central Garden & Pet —Bingham Farms, MI
- Full-time
- Microsoft Outlook
- Inventory management
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
11d
Coordinator-Supply Center
Glen Gery —Whitmore Lake, MI
- Spanish
- Word processing
- Merchandising
Quick Apply
13d
Medical Care Coordinator
Physician Care Solutions, PC —Troy, MI
- $16 - $19 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply

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Patient Care Coordinator

BIRDI, INC -
Plymouth, MI

Quick Apply

Job Details

Qualifications

High school diploma or GED
Productivity software
Clinical confidentiality policies

Full Job Description

About Birdi

At Birdi, we're redefining the pharmacy experience by putting patients first. Our team is committed to delivering exceptional service, improving medication adherence, and creating a seamless experience for patients, providers, and healthcare partners. We believe in innovation, compassion, and making healthcare more accessible for everyone.

Position Summary

The Patient Care Coordinator serves as a key point of contact for patients, providers, and insurance partners, delivering exceptional support throughout the specialty pharmacy journey. This role is responsible for coordinating medication deliveries, managing patient communications, assisting with therapy management programs, and resolving issues with urgency and professionalism. The ideal candidate thrives in a fast-paced environment, is highly organized, and is passionate about providing outstanding patient care.

What You'll Do

Conduct outbound patient outreach to schedule specialty medication deliveries.
Manage inbound and outbound calls regarding patient enrollment, insurance verification, medication refills, and delivery coordination.
Support therapy management programs by completing patient care activities and escalating clinical concerns to pharmacists when appropriate.
Assist patients with financial assistance pre-screening and enrollment in support programs.
Communicate with patients, providers, pharmacies, and insurance companies to facilitate seamless care coordination.
Investigate and resolve pharmacy-related issues by identifying root causes, implementing solutions, and ensuring follow-up through completion.
Respond to routine inquiries from patients, healthcare providers, pharmacies, and employer groups.
Accurately document all patient interactions and activities in accordance with established policies and procedures.
Research and gather information using available systems and resources.
Maintain accurate and timely data entry across multiple platforms.
Utilize various company databases and systems to access and update patient information.
Meet established productivity, quality, and customer service performance metrics.
Protect patient privacy and maintain strict confidentiality of all proprietary and healthcare information.
Perform additional duties as assigned.

What You'll Bring

Required Qualifications

High School Diploma or GED.
Customer service and/or inbound call center experience.
Strong verbal and written communication skills.
Ability to independently research, troubleshoot, and resolve issues.
Exceptional attention to detail and organizational skills.
Strong analytical and problem-solving abilities.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Demonstrated ability to work both independently and collaboratively within a team environment.
Proficiency with Microsoft Office Suite and other business-related software applications.
Commitment to maintaining confidentiality and handling sensitive information appropriately.
Flexibility to work extended hours, weekends, or holidays as business needs require.

Preferred Qualifications

Bachelor's degree.
Prior experience in healthcare, specialty pharmacy, mail-order pharmacy, or a related healthcare setting.
Active Pharmacy Technician registration in good standing with the applicable State Board of Pharmacy.
Pharmacy Technician Certification (PTCB or equivalent) preferred.
Ability to successfully obtain company-required pharmacy technician qualifications within six months of hire, if applicable.

Work Environment

Primarily operates in a call center environment.
Frequent telephone communication throughout the workday.
Exposure to moderate office and call center noise levels.
Ability to sit for extended periods while using a computer and telephone equipment.
Regular use of multiple systems and databases to support patient care activities.

Why Birdi?

Competitive compensation and comprehensive benefits package.
Growth and development opportunities within a rapidly growing healthcare organization.
Collaborative, patient-focused culture.
Opportunity to make a meaningful impact on patients' lives every day.
Inclusive and supportive work environment committed to professional success.

Birdi is an Equal Opportunity Employer

Birdi celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Education

Required

High School or better in GenEd

Preferred

Bachelors or better in Business Administration

Licenses & Certifications

Preferred

PTCB
Tech, Registered

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer support coordinator jobs in plymouth, mi

Patient Care Coordinator

Coordinator, Customer Service Representative

Customer Solutions Coordinator

Account Coordinator - Behavioral Health Services

Customer Service & Scheduling Coordinator

Office Coordinator

Customer Experience Coordinator

Client Coordinator

IT Dispatcher/Service Coordinator

Customer Care Coordinator (C3)

Customer Experience Coordinator

Client Service Coordinator

Internal Care Coordinator

Client Experience Coordinator

Agent Services and Operations Coordinator

Customer Care Coordinator

Sales Support Coordinator (Part-Time)

Customer and Account Operations Coordinator

Coordinator-Supply Center

Medical Care Coordinator