Position Summary:
New Hampshire Electric Cooperative (NHEC) is a member-owned organization serving communities throughout New Hampshire. As we continue to strengthen and protect the technology systems that support our employees, members, and communities, we are seeking an IT Security Technical Analyst to join our collaborative Information Technology team. Reporting to and partnering closely with the Director of IT, this role will assume primary responsibility in monitoring NHEC's IT assets and data, investigating potential threats, proposing mitigation approaches, and implementing security plans. The Technical Analyst takes an active role in providing training and guidance on security best practices to improve the security posture of NHEC staff, board members, and vendors.
Responsibilities and Essential Functions:
- Process security alerts which are generated by various security tools like vulnerability scanners, SIEM, DLP, and MDR.
- Act as primary administrator of various security tools and appliances. This includes ensuring the platform meets specifications; reviewing and responding to output; and working with team to ensure all security tools continue to perform as designed.
- Respond to user reported phishing. Evaluate for accuracy and notify the user of finding. Use data gathered to enhance security measures and training.
- Contribute to improvements in the management of email security by using configuration, built in tools, and accessory tools. Remove identified malicious emails from employee inboxes in accordance with NHEC guidelines.
- Create procedural documentation for response to phishing and other cyber related events.
- Work with IT and OT engineering team to remediate known vulnerabilities.
- Assist in the implementation of the CIS security framework. Apply the framework to identify, prioritize and remediate areas for improvement in security configuration.
- As part of the Security Operations team, help drive the prioritization of identified risks and work closely with departments during the remediation process.
- Work with the Senior Security Compliance Analyst to develop an audit schedule and help facilitate the audits, both internal and external.
- Monitor threat intelligence feeds and notify key members of NHEC to risks that may impact the organization.
- Assist in the development of the Incident Response Plan (IRP). Assist in planning and participate in tabletop exercises. Prepare to fill role(s) defined for this position in the IRP. Contribute to Incident Response actions. Act as Security Operations Manager if s/he is unavailable to perform assigned duties.
- Assist in creation of IT policies. Review audit logs at a cadence defined by NHEC policies and procedures.
- Respond to legal requests including legal discovery for litigation and legal hold, both for premise and Microsoft 365 / Azure stored artifacts. Works with staff and NHEC counsel to find the best solution for addressing legal needs. Collaborate with IT team to determine and implement solution.
- Assist in maintaining Risk Register to include all identified risks, status and eventual remediation.
- Escalate identified vulnerabilities to executive team / CEO if internal collaboration does not effectively address them.
Customer Service
- Represent the Infosec department as the friendly, courteous, professional first point of contact with employees.
- Train employees on security best practices with regards to technology and sensitive information.
- Record all requests and incidents in the ticket system.
- Seek to understand business needs and ways to improve the security around them, while ensuring the company is still able to conduct business in an efficient manner.
System Administration
- Monitor security configuration of accounts and access in Active Directory and Microsoft 365. Monitor security configuration of the building access system including the printing of badges and assigning facility access.
- Troubleshoot software, networking, and performance issues independently.
- Purchase and dispose of IT security assets in accordance with company policy.
- Improve efficiency through process improvement and automation of common tasks.
- Share knowledge and ensure business continuity by contributing to documentation.
- Participate in IT projects as needed.
- Work with IT team on patch management.
- Review software products against the identified security framework to determine if they meet NHEC security standards. Make recommendations for secure implementation.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Education and Experience:
- Bachelor's degree in Computer Science or related IT field preferred plus 3 years of experience in a customer focused technical role or 7 years equivalent experience in lieu of bachelor's degree.
- Must possess a valid driver's license and must meet the carrier standard for insurability.
- Understanding Windows administration and troubleshooting including IAM, application deployment and patching, ITSM, and automation including scripting.
- Basic network administration and troubleshooting including WAN and LAN fundamentals.
- Understanding cybersecurity fundamentals.
Preferred Education and Experience:
- Bachelor's degree is required, preferably in an IT discipline.
- CompTIA Security+ or similar preferred.
- Competent with scripting and automation tools such as Git, Python and Ansible.
- Attention to detail as demonstrated by thorough and careful planning and execution of IT projects and changes.
- Commitment to quality and continuous improvement as demonstrated by technical excellence, curiosity, and willingness to learn from mistakes.
- Excellent analytical and problem-solving abilities.
- Excellent writing skills as demonstrated in clear and concise written business communications and technical documentation.
- Excellent verbal communication skills as demonstrated in effective communications with both technical and non-technical audiences.
- Excellent interpersonal skills as demonstrated by positive relationships with team members, customers, and stakeholders.
- Effectively manages time, tasks and priorities of self and others. Demonstrates effective project management skills.
- Demonstrates self-awareness, humility, and desire to learn constantly.
All NHEC Staff:
- Embody NHEC core values and encourage others to do so as well.
Emergency Restoration
- Assistance with restoration efforts is required of all employees.
- Employees will be assigned functions to support storm restoration and for some employees that may be different from their normal duties.
- Such assistance may require working nights, weekends and holidays which may involve considerable extra hours.
- In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.
Safety
Safety shall be an integral part of every employee's job and includes being proactively aware of potential hazards not only to themselves but also their co-workers and general public.
Safety is at the forefront of everything we do at NHEC, therefore becoming ingrained within our culture. NHEC is committed to the safety of our employees, members, and general public.
Professional Development
- Take proactive steps towards personal and professional growth, seeking out opportunities for skill enhancement and staying abreast of industry trends.
Working Conditions:
Normal office conditions, occasional overtime may be required. Positions eligible for a hybrid work schedule will be dependent upon management approval & workload, however on-site office work in the Plymouth, NH area will be required.
Will be required to work long hours on occasions, especially during major system outages. Limited travel required in the performance of work responsibilities and representing NHEC at various professional and association meetings. Participate in an on-call rotation to provide after-hours support and respond to emergencies promptly.
ADA Physical and Environmental Factors
- Prolonged sitting or standing
- Occasional pulling, twisting, kneeling, bending
- Lifting up to 50 pounds
Additional Information:
Applicants will continue to be accepted until the position is filled or otherwise closed. For full consideration, please submit your materials by 07/27/2026. Please be prepared to provide a resume and cover letter to complete your application. Any application not containing a resume and cover letter will be considered incomplete.
Compensation:
NHEC views compensation in a holistic and transparent manner. We are committed to providing our employees with work-life integration, generous time off, comprehensive health and retirement benefits, and additional programs that enhance our employees and members lives.
The targeted salary for this position is $89,621.00 - $101,604.00 with anticipated pay for new hires between the entry and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of NHEC's total compensation package for employees.
The Organization:
Headquartered in Plymouth, New Hampshire, NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to consumers and businesses in 115 communities throughout New Hampshire. There are 220+ employees serving our members, which is at the heart of everything that we do and every decision we make, and our mission is to provide our members with affordable, reliable electric service options that support and simplify their lives. The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency, electric vehicles, and energy-related apps on smart devices.
There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different. We invite you to learn more about the impact you can have by exploring our website at www.nhec.com.
EEO Statement:
It is NHEC's policy to provide equal employment opportunities for all applicants and employees. NHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, military service, marital status, sexual orientation, gender identity or expression, genetic information or any other status protected by applicable law.
NHEC will make reasonable accommodations for qualified applicants and employees with disabilities.
FLSA Classification: Exempt
Job Classification: Individual Contributor
Safety Sensitive: No
Pay Grade: 10
