Top 567 Patient services representative Jobs in Pontiac Mi

Front Desk Coordinator - Medical Office
CAVA - Cardiology & Vascular Associates —Bloomfield Hills, MI
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- HIPAA
- Health savings account
- Health insurance
Quick Apply
8d
Dental Receptionist Patient Intake/Recare Coordinator
Confidential —Shelby Twp, MI
- $17 - $21 an hour
- Full-time
- Dental office
- HIPAA
- Clinic experience
- Dental insurance
- Paid time off
Quick Apply
7d
Front Desk Coordinator - Dental
Best Dental Ortonville —Ortonville, MI
- $18 - $25 an hour
- Part-time
- Dental office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Associate
Adelson Eye and Laser Center (AELC) —Northville, MI
- Full-time
- Basic math
- HIPAA
- High school diploma or GED
- Health savings account
- AD&D insurance
Medical Receptionist
Internal Medicine - Multiple Offices —White Lake, MI
- $18 - $20 an hour
- Full-time
- Vital signs
- Medical office experience
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Medical Receptionist
Michigan Dermatology Institute —Waterford, MI
- $18 - $23 an hour
- Full-time
- Entry level
- Under 1 year
Quick Apply
Front Desk Receptionist
Dr. Hill's Family Dental —Orion, MI
- $23.68 - $28.52 an hour
- Part-time
- Background check
- Dental office
- In-person
- Dental insurance
Quick Apply
7d
Front Desk Receptionist
Troy Dental Studio —Troy, MI
- $23.42 - $28.20 an hour
- Full-time
- Bilingual
- Dental office
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
Dermatology Medical Receptionist - Private Practice
Legacy Dermatology Group —Waterford, MI
- Full-time
- Private practice
- Sales
- Typing
- Paid time off
Quick Apply
Patient Access Coordinator
Trinity Health Michigan —Pontiac, MI
- $19.45 - $26.02 an hour
- 12 hour shift
- Hospital
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Phone Receptionist - Medical Office
Arcturus Healthcare PLC —Troy, MI
- Computer literacy
- Databases
- Organizational skills
Medical Receptionist - Primary Care Bloomfield
Trinity Health Michigan —Bloomfield Township, MI
- Full-time
- Primary Care
- High school diploma or GED
- 1 year
Patient Information Liaison
Women's Excellence in OB/GYN —Lake Orion, MI
- From $18 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Phone Receptionist/Scheduling - Medical Office
Arcturus Healthcare —Troy, MI
- Full-time
- Computer literacy
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist - Part time
Eastlake Cardiovascular PC —Rochester Hills, MI
- Part-time
- Organizational skills
- Communication skills
- Cardiology
Quick Apply
Front Desk Representative/Receptionist
CNS Healthcare —Pontiac, MI
- $14.88 - $17.50 an hour
- Bilingual
- Word processing
- HIPAA
- Paid parental leave
- Paid holidays
Quick Apply
4d
Receptionist/Office Assistant
Pirzada Wellness —Rochester Hills, MI
- From $17 an hour
- Full-time
- Word processing
- Medical office experience
- Organizational skills
Quick Apply
Medical Receptionist
Eastlake Cardiovascular PC —Rochester Hills, MI
- 8 hour shift
- Private practice
- HIPAA
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Receptionist & Medical Records
The Springs at Rochester Hills —Rochester Hills, MI
- $17 an hour
- Full-time
- Skilled nursing facility
- Microsoft Outlook
- HIPAA
- Opportunities for advancement
Quick Apply
Clinical Receptionist (School-based)
Honor Community Health —Pontiac, MI
- $19 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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patient services representative jobs near pontiac mi

Front Desk Coordinator - Medical Office

CAVA - Cardiology & Vascular Associates -
Bloomfield Hills, MI

Quick Apply

Job Details

Full-time
$17 - $20 an hour
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication
High school diploma or GED
Business Administration
Typing
Business
Associate's degree
Time management

Full Job Description

Company Overview

Cardiology and Vascular Associates, P.C. is a leading cardiology practice dedicated to providing comprehensive cardiovascular care across multiple locations. Our team of highly trained physicians and staff are committed to delivering exceptional patient service through advanced diagnostic and therapeutic techniques.

Position Summary

The Front Desk Coordinator is responsible for providing exceptional customer service while performing a variety of administrative and patient access functions. This position serves as the first point of contact for patients, visitors, and referring providers and is responsible for patient registration, appointment scheduling, insurance verification, collection of patient payments, and maintaining accurate patient records.

The Front Desk Coordinator contributes to a positive patient experience by ensuring efficient front-office operations, effective communication, and adherence to organizational policies and regulatory requirements.

Essential Duties and Responsibilities

Patient Reception

Greet patients, visitors, and vendors in a professional, courteous, and welcoming manner.
Verify patient identity using established patient identification procedures.
Maintain a positive and patient-centered environment.
Answer incoming telephone calls promptly and professionally.
Direct calls and visitors to the appropriate department or staff member.
Respond to patient inquiries within the scope of responsibility.

Patient Registration

Register new and established patients accurately.
Verify demographic and insurance information at each visit.
Obtain copies of insurance cards and photo identification.
Update patient records in the electronic health record (EHR).
Ensure all required registration forms and consents are completed before services are provided.

Appointment Scheduling

Schedule, reschedule, and cancel patient appointments.
Coordinate provider schedules to maximize efficiency.
Confirm appointments and communicate preparation instructions.
Manage appointment waitlists and recall lists.
Schedule diagnostic testing and follow-up appointments as assigned.

Insurance Verification

Verify insurance eligibility and benefits before appointments.
Obtain referrals and authorizations when required or coordinate with the appropriate department.
Identify coverage issues and communicate them to patients before services are rendered.
Document insurance verification activities in the EHR.

Financial Responsibilities

Collect co-payments, deductibles, coinsurance, and outstanding balances.
Process cash, checks, and credit card payments.
Issue receipts and maintain accurate daily payment records.
Balance cash drawer according to organizational procedures.
Explain basic billing procedures to patients and refer complex billing questions to the billing department.

Medical Records & Documentation

Maintain accurate patient records.
Scan and upload documents into the EHR.
Ensure documentation is complete before patient appointments.
Protect patient confidentiality in accordance with HIPAA regulations.

Customer Service

Address patient concerns professionally and courteously.
Resolve routine issues within the scope of authority.
Escalate complaints or service concerns to the supervisor when appropriate.
Promote a positive patient experience at every interaction.

Administrative Responsibilities

Maintain an organized reception area.
Monitor office supplies and notify management when replenishment is needed.
Assist with mail, faxes, and incoming correspondence.
Support providers and clinical staff with administrative requests.
Perform additional duties as assigned.

Compliance

Comply with HIPAA privacy and security requirements.
Follow OSHA safety standards and infection prevention protocols.
Adhere to organizational policies and procedures.
Maintain confidentiality of patient, employee, and organizational information.
Complete required compliance and annual education programs.

Qualifications

Education

High school diploma or GED required.
Associate degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience

Minimum of one (1) year of medical office or healthcare customer service experience required
2 or more years of medical or healthcare customer service experience preferred.
Cardiology or specialty practice experience preferred.
Experience with electronic health records (Epic,NEXTGEN, eClinicalWorks, Cerner, or similar systems) required.

Knowledge, Skills, and Abilities

Excellent customer service skills.
Professional verbal and written communication.
Knowledge of medical office procedures.
Understanding of medical terminology.
Familiarity with insurance verification and patient registration processes.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Attention to detail and accuracy.
Intermediate computer proficiency, including Microsoft Office and EHR systems.
Ability to type 40 words per minute required.
Ability to maintain confidentiality.
Ability to work independently and collaboratively.

Physical Requirements

Prolonged periods of sitting and standing.
Frequent use of computers, telephones, and office equipment.
Ability to occasionally lift up to 20 pounds.
Frequent interaction with patients, visitors, providers, and staff.

Working Conditions

Fast-paced outpatient cardiology clinic.
Frequent interruptions and multiple competing priorities.
Daily interaction with patients, providers, insurance companies, and referring physician offices.
Exposure to confidential patient information requiring strict adherence to HIPAA standards.

Pay: $17.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Do you type a minimum of 40 words per minute?
Do you have intermediate level of Office Suite software experience?

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in pontiac mi

Front Desk Coordinator - Medical Office

Dental Receptionist Patient Intake/Recare Coordinator

Front Desk Coordinator - Dental

Front Desk Associate

Medical Receptionist

Front Desk Medical Receptionist

Front Desk Receptionist

Front Desk Receptionist

Dermatology Medical Receptionist - Private Practice

Patient Access Coordinator

Phone Receptionist - Medical Office

Medical Receptionist - Primary Care Bloomfield

Patient Information Liaison

Phone Receptionist/Scheduling - Medical Office

Medical Receptionist - Part time

Front Desk Representative/Receptionist

Receptionist/Office Assistant

Medical Receptionist

Receptionist & Medical Records

Clinical Receptionist (School-based)

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