Top 5 Guest service agent Jobs in Pontotoc, Ms

front desk agent
Tandem Hospitality Group LLC —Tupelo, MS
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
PM Front Desk Agent
Hilton Garden Inn - Tupelo —Tupelo, MS
- $12 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Part-Time Night Auditor / Front Desk Agent
Holiday Inn & Suites- Tupelo Mississippi —Tupelo, MS
- $11 - $13 an hour
- Part-time
- Background check
- Hotel
- In-person
- Paid time off
- Employee discount
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1d
Guest Services Shift Lead
LEEB1 LLC —Tupelo, MS
- $12 - $16 an hour
- Weekends as needed
- Mid-level
- Hotel
- Leadership
- Paid time off
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Front Desk
Certified Hospitality —New Albany, MS
- Part-time
- Mid-level
- Hotel
- Front desk
Quick Apply

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guest service agent jobs near pontotoc, ms

front desk agent

Tandem Hospitality Group LLC -
Tupelo, MS

Quick Apply

Job Details

Part-time

Qualifications

Property management tools
Phone communication
High school diploma or GED
Telephone systems
Balancing end-of-day transactions

Full Job Description

JOB DESCRIPTION:

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

JOB RESPONSIBILITIES:

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Performs all other duties as directed by immediate supervisor
Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

JOB QUALIFICATIONS:

High school diploma or equivalent; and six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.

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guest service agent jobs in pontotoc, ms

front desk agent

PM Front Desk Agent

Part-Time Night Auditor / Front Desk Agent

Guest Services Shift Lead

Front Desk

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