Top 307 Direct service provider Jobs in Portland, Me

CX Manager
Unum Group —Portland, ME
- $89,400 - $183,500 a year
- Full-time
- Marketing
- 5 years
- SQL
- Loan repayment program
- Disability insurance
Scarborough, ME (Psychiatrist or Psychologist with Office (vA))
Sentinel Health Services —Scarborough, ME
- $90 - $400 a day
- Multiple hires
- Private practice
- Psychiatry
- Physical & Rehabilitation Medicine
- Flexible schedule
RN Case Manager – Home Health
Interim HealthCare- Maine —Brunswick, ME
- $40 - $42 an hour
- Full-time
- RN License
- Mid-level
- Travel
- Opportunities for advancement
- Flexible schedule
Quick Apply
Senior Managing Attorney, Detention Project
Immigrant Legal Advocacy Project —Portland, ME
- $78,500 - $89,000 a year
- Email
- 5 years
- Writing skills
- Microsoft Office
- Paid parental leave
- Disability insurance
Quick Apply
Project Home Trust Coordinator
Project Home Maine —Portland, ME
- $55,000 a year
- Full-time
- Mid-level
- Databases
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
8d
Nurse Manager (RN) - Neonatal Intensive Care Unit (NICU)
MaineHealth —Portland, ME
- $132,225.60 - $178,880.00 a year
- Weekends as needed
- Nursing
- RN License
- Master's degree
- Paid parental leave
- Parental leave
9d
Controls Engineer
Fiber Materials —Biddeford, ME
- $80,000 - $110,000 a year
- Computer science
- Computer Science
- 3 years
- Paid holidays
- Health insurance
Shared Living Coordinator
3Rivers —Westbrook, ME
- $24 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Speech Language Pathologist 10K Sign-On Bonus
Boothby Therapy Services —Gray, ME
- $50 - $60 an hour
- Full-time
- Background check
- School experience
- Master's degree
- Continuing education credits
- Disability insurance
Quick Apply
20h
Director of Data, Automation, and Intelligence Services
University of New England —Portland, ME
- Online Application
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Special Education Teacher | Topsham, Maine
ProCare Therapy —Topsham, ME
- Full-time
- School experience
- Classroom
- Mid-level
Quick Apply
Leave Manager
University of New England —Biddeford, ME
- Online Application
- Hybrid work
- OSHA
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Unit Manager, RN
Sedgewood Commons —Falmouth, ME
- $83,200 - $104,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Dental insurance
Youth Support Specialist - Behavioral Health Home Services
Spurwink Services —Biddeford, ME
- High school diploma or GED
- Children
- Associate's degree
- Paid training
- Disability insurance
13d
Brain Injury Services Clinical Director
RiverRidge Outpatient - ME —Kennebunk, ME
- $90 - $150,000 a year
- Full-time
- Management
- Doctoral degree
- 5 years
- Disability insurance
- Dental insurance
Medical Consultant
Unum Group —Portland, ME
- $133,500 - $274,100 a year
- Full-time
- Medicine
- Customer service
- 5 years
- Loan repayment program
- Disability insurance
Nurse Practitioner
ComplexCare Solutions —Cumberland County, ME
- $2,400 - $10,000 a month
- PRN
- Bilingual
- CPR Certification
- RN License
- Health insurance
- 401(k)
Quick Apply
1d
Adult Shared Living Coordinator
Morrison Center —Gray, ME
- $20 - $27 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Medical Director/ Attending Physician
MedElite Group, LLC. —Portland, ME
- $200,000 - $300,000 a year
- Full-time
- Skilled nursing facility
- Geriatrics
- Senior level
- Dental insurance
- 401(k)
Quick Apply
Property Field Inspector - Cumberland County, ME
Millennium Information Services, Inc. —Cumberland County, ME
- $20 - $90 an hour
- Urgently hiring
- Background check
- Residential
- Construction experience
- Flexible schedule
Quick Apply

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direct service provider jobs near portland, me

CX Manager

Unum Group -
Portland, ME

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Job Details

Full-time
$89,400 - $183,500 a year

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Team leadership
Bachelor's degree

Full Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This individual is a member of Unum’s Customer Experience (CX) Program with a mission to equip and rally Unum with actionable insights. The incumbent leads practitioners in developing and applying a consistent CX measurement system of critical touchpoints, and in the achievement of CX goals through analysis, reporting and actionable insights. This individual plays a lead role in upholding survey design best practices and leveraging Unum’s survey and analysis tools; and is also an influential voice amongst business partners, advocating for customer needs and the experiences needed to meet those needs, leading to customer centric product, services and digital strategies. Individual will utilize sound research practices and continuous improvement methodologies to lead, execute, and implement change. Incumbent will work closely with leadership of operational and digital transformation teams to influence operational processes and strategic digital based solutions in order to achieve a superior experience for the customer. This position requires extensive, analytical and technology skills, and understanding of multiple business areas and digital tools, balanced with a clear ability to clearly and concisely communicate with management across all levels of the organization.

Job Specifications

Bachelor’s degree required (Masters a plus), preferably in Business, Marketing, Market Research, Economics, Statistics, or Psychology/Sociology.
5-6+ years of experience delivering value to customers through research, problem solving, analytics, and/or digital assets, or equivalent relevant experience.
Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology.
Experience delivering data and/or digital based solutions that have a direct impact on customer experience.
Proven experience completing advanced CX data analysis; familiarity with statistical modeling and analytic tools (SPSS, SAS, R, SQL/Teradata, Qualtrics, Tableau etc.) a plus.
Strong business, financial and digital acumen.
Results oriented with strong people, leadership and change management skills.
Strong problem solving and critical thinking ability.
Excellent time management and organizational skills to be able to balance multiple competing priorities.
Experience executing on technical process oriented projects.
Demonstrates strong focus on quality delivery and delighting customers; holds self to high standards of delivery.
Demonstrates strong oral and written communication skills with ability to effectively present to varying levels of leadership including senior leaders.

Principal Duties and Responsibilities

Responsible for designing, managing, and implementing CX research initiatives in support of strategic and marketing decisions, with a focus on customer satisfaction/performance monitoring.
Conduct and analyze qualitative and quantitative research and turn the results into actional recommendations.
Maintain technical expertise and knowledge of marketing and UX research, analysis, survey tools and strategic planning principles and techniques.
Completes advanced CX analysis with quantitative and qualitative data to understand trends, root causes and key drivers, illustrating opportunities to help the organization improve Customer Experience consistently and cohesively. Play a leadership role in technology and process assessment of key customer touchpoints.
Constantly operate with a customer centric mindset and ability to analyze most important components of customer engagement that can help drive business solutions and improve customer experience.
Partner with business counterparts to understand and align CX strategy to operational and digital transformation goals
Develop and maintain in-depth knowledge of the Company’s products and services, Enterprise-wide.
May perform other duties as assigned

#LI-TO1

#LI-MULTI

~IN4

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,400.00-$183,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

direct service provider jobs in portland, me

CX Manager

Scarborough, ME (Psychiatrist or Psychologist with Office (vA))

RN Case Manager – Home Health

Senior Managing Attorney, Detention Project

Project Home Trust Coordinator

Nurse Manager (RN) - Neonatal Intensive Care Unit (NICU)

Controls Engineer

Shared Living Coordinator

Speech Language Pathologist 10K Sign-On Bonus

Director of Data, Automation, and Intelligence Services

Special Education Teacher | Topsham, Maine

Leave Manager

Unit Manager, RN

Youth Support Specialist - Behavioral Health Home Services

Brain Injury Services Clinical Director

Medical Consultant

Nurse Practitioner

Adult Shared Living Coordinator

Medical Director/ Attending Physician

Property Field Inspector - Cumberland County, ME

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