Patient Experience Coordinator / Medical Assistant-Certified (MA-C)
Full Potential HRT Clinic — Vancouver, WA
Pay: $26–$30 per hour, DOE
Schedule: Full-time | Tuesday–Friday | 7:00am–6:00pm | 4-day Work Week
Location: In-person | Vancouver, WA
This Is Not a Typical Medical Assistant Job
This is a true hybrid role for someone who is clinically capable, highly organized, warm with patients, and comfortable supporting both front desk flow and hands-on medical assistant duties.
We are looking for someone who does not just “work as an MA,” and does not just “work the front desk.” We are looking for someone who can help own the patient flow of a small, high-touch clinic.
The right person will help patients feel welcomed and cared for, help the provider stay efficient, perform clinical tasks accurately, support front desk flow, and help create the kind of patient experience that leads to trust, loyalty, and positive reviews.
Because this is a smaller satellite clinic, this role requires reliability, maturity, good judgment, and the ability to stay organized while balancing both front desk and clinical responsibilities.
If you are a clinically capable MA-C who takes pride in excellent work, enjoys connecting with patients, and wants to be part of a high-performing concierge medical clinic, we would love to meet you.
About Full Potential HRT Clinic
Full Potential HRT Clinic is a physician-led concierge medical practice specializing in hormone optimization, medical weight loss, sexual wellness, aesthetics, regenerative medicine, and longevity-focused care.
We operate with a high-touch, relationship-driven model that prioritizes clinical excellence, discretion, trust, and long-term patient relationships. Our patients expect — and receive — an elevated experience.
Our culture is disciplined, collaborative, warm, and high-performing. We invest deeply in our people and are proud of the environment we’ve built.
Who Thrives in This Role
You will excel here if you are:
- An active Washington State Medical Assistant-Certified
- Warm, friendly, professional, and patient-focused
- Clinically confident and comfortable supporting a provider
- Comfortable working in a small clinic environment where you help with both front desk and clinical flow
- Organized, detail-oriented, and reliable
- Comfortable with blood draws, injections, rooming, vitals, and procedure support
- Highly comfortable starting conversations with patients
- Able to make patients feel welcome, relaxed, and appreciated
- Emotionally intelligent and able to read people well
- Positive, polished, and professional in person and on the phone
- Comfortable asking satisfied patients for feedback and online reviews
- Able to follow structured clinic systems and protocols consistently
- Calm and professional in a busy clinical environment
- Proud of doing excellent work, even when no one is watching
- Coachable, flexible, and willing to help wherever needed
- Mature, dependable, and able to work independently without constant supervision
- Trusted to serve as a key on-site support person in a smaller satellite clinic
- Able to communicate proactively with HQ when issues arise
What You’ll Be Responsible For
Patient Experience & Front Desk Flow
- Greet patients in a professional, warm, and welcoming manner
- Create a positive first impression for every patient and visitor
- Help patients feel comfortable, informed, and cared for
- Manage patient check-in and check-out processes
- Collect payments accurately
- Help patients understand next steps before they leave the clinic
- Maintain a clean, organized, and professional reception area
- Complete opening and closing duties reliably
- Maintain patient confidentiality in accordance with HIPAA regulations
- Help ensure the clinic environment reflects a concierge-level standard of care
Patient Feedback & Online Review Generation
- Build rapport with patients throughout their visit
- Ask satisfied patients for feedback and online reviews in a warm, natural, and appropriate way
- Identify patients who are happy, appreciative, enthusiastic, or likely to leave positive feedback
- Send review request texts according to clinic protocol
- Request and document patient feedback, including positive comments, concerns, complaints, or opportunities for improvement
- Promptly communicate concerning feedback to your manager
- Understand that generating regular positive reviews from satisfied patients is a core part of this position
- Follow the review request process consistently rather than occasionally or casually
- Help the clinic receive, on average, at least one positive online review per week by consistently following the clinic’s system
Scheduling & Communication
- Schedule patient appointments according to provider guidelines and clinic protocols
- Ensure scheduling accuracy and help prevent booking conflicts
- Manage appointment confirmations, cancellations, and rescheduling when assigned
- Answer and triage incoming phone calls professionally when appropriate
- Respond promptly and professionally to patient messages and communications
- Communicate clearly and effectively with patients, providers, and team members
- Help support smooth daily patient flow across front desk and clinical operations
Clinical Medical Assisting Duties
- Escort and room patients efficiently and professionally
- Obtain and document weight, vital signs, and other relevant intake information
- Prepare patients for provider visits, examinations, procedures, and treatments
- Perform venipuncture and blood draws
- Perform therapeutic phlebotomies as directed and permitted by clinic protocols and supervising provider delegation
- Administer injections and medications as delegated and permitted within scope, excluding testosterone injections for this role
- Prepare medications for administration and/or dispensing in accordance with clinic workflows, policies, and delegated authority
- Assist providers with in-office procedures and treatments
- Provide patient education and reinforce provider instructions within scope
- Collect, label, and handle specimens appropriately
- Clean, disinfect, stock, and organize exam rooms and clinical workspaces
- Prepare, sterilize, and maintain instruments and medical equipment
- Operate and maintain sterilization equipment, including autoclaves
- Follow infection control standards, universal precautions, OSHA-related safety practices, and clinic protocols
- Help monitor clinical inventory and notify appropriate team members when supplies need restocking
Administrative Support
- Maintain accurate patient records within the EHR system
- Support routine administrative documentation and record organization
- Maintain compliance with clinic policies and regulatory standards
- Keep workspaces clean, organized, and professional
- Help keep the provider’s schedule, rooms, patient flow, and clinical tasks organized throughout the day
- Assist team members as needed to support smooth clinic operations
Performance Expectations
The employee in this position is expected to:
- Demonstrate reliability and punctuality
- Maintain a professional, polished, and welcoming demeanor
- Communicate clearly and respectfully with patients and team members
- Maintain high attention to detail and accuracy
- Follow clinic systems and processes consistently
- Protect patient confidentiality at all times
- Transition effectively between front desk, administrative, and clinical tasks
- Maintain a clean, compliant, and organized work environment
- Support a high-end patient experience while also helping maintain efficient clinic flow
- Support the provider by anticipating needs, staying organized, and helping the day run smoothly
- Contribute positively to clinic culture and teamwork
- Demonstrate strong judgment, maturity, and personal accountability
- Communicate proactively with HQ and management when support, clarification, or escalation is needed
- Be trusted to help maintain clinic flow and patient experience without constant on-site supervision
What We’re Looking For
Required
- Active Washington State Medical Assistant-Certified credential in good standing
- Current CPR/BLS certification
- Minimum 1 year of experience in a clinical, outpatient, or healthcare setting
- Strong verbal and written communication skills
- High attention to detail and strong organizational ability
- Comfort performing venipuncture, injections, rooming, vitals, specimen handling, and clinical support tasks
- Ability to perform front desk, administrative, and clinical duties with consistency and professionalism
- Comfort speaking with patients and initiating friendly conversation
- Comfortable asking happy patients for feedback and online reviews
- Ability to multitask in a structured clinical environment
- Demonstrated reliability, professionalism, and strong work ethic
- Willingness to support both front desk and clinical responsibilities throughout the day
Preferred
- 2+ years of MA-C experience
- Strong blood draw skills
- Experience in a concierge, wellness, hormone, regenerative medicine, or specialty clinic setting
- Familiarity with EHR and practice management systems
- Experience with medication preparation, inventory support, sterilization workflows, and procedure support
- Experience with therapeutic phlebotomy
- Experience working with high-expectation clientele
- Hospitality, concierge, patient experience, or customer service background
- Bilingual skills are a plus
Compensation & Benefits
- Competitive hourly pay: $26-$30 per hour, DOE
- Higher compensation within the posted range is available for candidates with strong MA-C experience, excellent blood draw skills, mature judgment, strong patient-facing communication, and the ability to independently own both front desk and clinical flow in a satellite clinic environment
- 120 hours PTO, including sick time
- Employer-sponsored health insurance after 90 days
- Employer HSA contribution of $100/month, plan-dependent
- 401(k) with 3% employer contribution after 12 months
- 8 paid holidays per year
- Exceptional employee discounts on services and products
- Collaborative, respectful, high-performing team environment
- Opportunity to work closely with a provider in a high-touch, relationship-based clinic model
Scope and Compliance Expectations
This role must be performed in compliance with all applicable Washington credentialing, delegation, scope-of-practice, privacy, safety, and clinic policy requirements.
The employee must maintain an active Washington State Medical Assistant-Certified credential and perform only those clinical duties that are permitted for the credential and appropriately delegated or supervised under clinic policy and applicable law.
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Work Location: In person
