Top 1311 Member services representative Jobs in Portland, Or

Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
Member Service Specialist
CONSOLIDATED COMMUNITY CREDIT UNION —Portland, OR
- $20.00 - $26.31 an hour
- Part-time
- Background check
- Travel
- 1 year
Quick Apply
Member Services Representative
Exos —Portland, OR
- Part-time
- Communication skills
- Entry level
Quick Apply
10d
Patient Access Scheduling Representative, (Onsite in Portland, OR)
Adventist Health —Portland, OR
- $18.77 - $28.13 an hour
- Medical office experience
- High school diploma or GED
- Experience equivalent to degree accepted
Claims Examiner/Member Services Representative
United Employers Association and its Affiliates —Portland, OR
- $25 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
Utility Technician
United Site Services —Tualatin, OR
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Delivery Driver - CDL Class A
Columbia Distributing —Canby, OR
- $28.50 an hour
- Overtime
- Clean driving record
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Fence Technician
United Site Services —Tualatin, OR
- $19.49 - $26.32 an hour
- Full-time
- Mid-level
- Team management
- US work authorization
- Health savings account
- AD&D insurance
Lead Equipment Specialist
United Site Services —Tualatin, OR
- $19.49 - $26.32 an hour
- Full-time
- CDL B
- Customer service
- CDL A
- Health savings account
- AD&D insurance
Urgent Care Physician Assistant
Legacy Health | GoHealth Urgent Care —Portland, OR
- 12 hour shift
- Urgent Care
- Mid-level
- Master's degree
Quick Apply
Hospice Medical Director
Brighton Hospice —Portland, OR
- Full-time
- Medicine
- Team management
- Conflict management
- Health insurance
- Dental insurance
12d
Veterinarian
National Veterinary Associates —Gresham, OR
- Email
- Customer service
- Fair chance
- Communication skills
- Health insurance
- Dental insurance
Store Solutions Representative - Vancouver, WA
Harbor Wholesale —Vancouver, WA
- $21.00 - $25.50 an hour
- Full-time
- Merchandising
- Basic math
- Pass drug screening
- Paid holidays
- Health insurance
Inside Sales Representative
Container Storage —Portland, OR
- $50,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
Fire Suppression Technician (Fire Extinguisher)
Summit Fire & Security —Portland, OR
- $25 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Fire Alarm Technician
Summit Fire & Security —Portland, OR
- $40 - $55 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
AT&T Crew Member
Confidential —Portland, OR
- $52,000 - $60,000 a year
- Full-time
- Management
- In-person
- Communication skills
- Professional development assistance
Quick Apply
Member Service Representative - Teller
NW Priority Credit Union —Portland, OR
- $20.00 - $23.07 an hour
- Overtime
- Office
- Ability to lift 50 pounds
- Analysis skills
Wireless Sales Representative
CNC Elite —Beaverton, OR
- $45,000 - $57,000 a year
- Full-time
- Background check
- In-person
- Communication skills
Quick Apply
Plant Maintenance Millwright- Night Shift Maintenance
Knife River —Beaverton, OR
- $27.38 - $41.92 an hour
- Overtime
- Background check
- Clean driving record
- Mechanic experience
- Profit sharing
- Paid holidays
Quick Apply
3d

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Contact Center Representative

NW Priority Credit Union -
Beaverton, OR

Apply Now

Job Details

Full-time
$21 - $28 an hour

Qualifications

Confidential information handling
Email customer support
Technical support via phone
Account maintenance
Financial transaction processing
Phone communication
Account troubleshooting
Client inquiry handling
Promoting bank products
Answering guest questions
Scanning
Incident Escalation
Post-sales issue resolution
Customer engagement
Data entry
Document imaging
Assisting with digital banking services
Productivity software
Handling account queries
Technical support via email
Balancing end-of-day transactions
Promoting bank services
Account opening
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

Description:

NW Priority Credit Union is excited to offer a new position to join our team at our Beaverton branch. An entry-level contact center employee services as the primary point of contact for members, handling various types of inbound calls and communication. Their responsibilities include answering member inquiries, resolving issues, providing product or service information, and ensuring a positive member experience. This position is best suited for someone with financial experience, who has strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment are essential for this role while upholding the credit union philosophy of people helping people.

Core Job Requirements

Respond to member questions and concerns via phone and email ensuring accurate and timely responses.
Identify and troubleshoot member issues, offering solutions within company guidelines or escalating to higher-level support when necessary.
Provide exceptional member service by assisting with members digital inquiries (mobile and online banking) and engaging with the Contact Center Supervisor when needed.
Recognizes members’ needs to proactively open, maintain and update personal accounts and refer members to other services such as loan services and investment services.
Offer detailed and accurate information regarding company products, services, and policies to assist members. Regularly update knowledge on new products, services, or company policies to provide accurate and current information to members.
Ensure that members’ unresolved concerns are tracked and followed up promptly to guarantee resolution.
Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, inquiries regarding account balance, status and history. Performs all types of non-monetary transactions within established limits to prevent fraud and losses.
Entering stop payments for checks and check reorders. Completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
Assist members with online banking password resets and enrollments. Ensuring successful login attempt while on the phone with member. Enroll members in mobile deposit as requested and approved.
Process convenience pay requests by members.
Process lost debit and credit cards by completing forms and issue replacement.
Scan paper documents into Laserfiche.
Work with colleagues and supervisors to share knowledge, improve processes, and enhance team performance.
Completes job assignments delegated by Contact Center Supervisor.
Responsible for complying with all laws, statutes, rules, and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
Participate in required meetings and training.
Performs other duties as assigned by management.

Requirements:

Job Experience: Minimum of one year in a banking or credit union environment required. Knowledge of advanced cross servicing techniques to cross service members competently.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular workday with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.

Apply Now

Refine Your Search

member services representative jobs in portland, or

Contact Center Representative

Member Service Specialist

Member Services Representative

Patient Access Scheduling Representative, (Onsite in Portland, OR)

Claims Examiner/Member Services Representative

Utility Technician

Delivery Driver - CDL Class A

Fence Technician

Lead Equipment Specialist

Urgent Care Physician Assistant

Hospice Medical Director

Veterinarian

Store Solutions Representative - Vancouver, WA

Inside Sales Representative

Fire Suppression Technician (Fire Extinguisher)

Fire Alarm Technician

AT&T Crew Member

Member Service Representative - Teller

Wireless Sales Representative

Plant Maintenance Millwright- Night Shift Maintenance

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