Top 401 Passenger service agent Jobs in Portland Or

Director, Customer Service
Reser's Fine Foods, Inc. —Beaverton, OR
- Full-time
- Oracle
- 5 years
- Office
- AD&D insurance
- Paid holidays
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Customer Service Representative
LKQ Corporation —Portland, OR
- $20 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Disability insurance
2d
Customer Service Representative - UniFirst
UniFirst —Portland, OR
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Health insurance
Customer Service - Fuel Cards
Jubitz Corporation —Hillsboro, OR
- $21 - $22 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Fuel card
- Disability insurance
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Airport Customer Service Agent
ABM Industries —Portland, OR
- $20.47 an hour
- Full-time
- 18 years or older
- Spanish
- No high school diploma
- On-the-job training
Passenger Service Agent (PDX, OR)
Choice Aviation Service Inc —Portland, OR
- $20 an hour
- Part-time
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Passenger Service Agent
Alliance Ground International —Portland, OR
- Part-time
- 18 years or older
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
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Customer Service Manager, Airport Customer Experience - PDX
American Airlines —Portland, OR
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Part Time Reservations Agent
Marriott International, Inc —Portland, OR
- Part-time
- Sales
- Office
- Hotel
- Employee discount
15h
Guest Service Agent
Makeready Portland LLC —Portland, OR
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Organizational skills
- Loan repayment program
- Health insurance
Guest Service Agent - Hilton Portland Downtown
Hilton —Portland, OR
- $20 an hour
- Full-time
- Hotel
- Entry level
- Under 1 year
- Paid parental leave
- Employee stock purchase plan
Guest Service Agent
Hyatt Centric Portland —Portland, OR
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
- Paid holidays
- Disability insurance
Quick Apply
1d
Customer Service Rep
Distribution International —Portland, OR
- $25 an hour
- Entry level
10d
Customer Service Cashier
Pets on Broadway —Portland, OR
- $18.50 an hour
- Cash register
- Entry level
- Health insurance
- Paid time off
Customer Service Associate - Housekeeper
Legacy Health —Portland, OR
- $18.47 - $25.01 an hour
- Part-time
- Inventory control
- Basic math
- English
Customer Service Representative
Waste Connections —Portland, OR
- From $21.25 an hour
- Full-time
- English
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
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Customer Service Officer
Allied Universal —Portland, OR
- $27.25 - $33.81 an hour
- Full-time
- 18 years or older
- Customer service
- 5 years
- AD&D insurance
- Paid holidays
Quick Apply
13d
Customer Service Technician I
Agiliti —Beaverton, OR
- Weekends as needed
- Clean driving record
- Hospital
- Customer service
- Health savings account
- Disability insurance
Airline Baggage Handler
Metropolis Technologies —Portland, OR
- $19.53 an hour
- Part-time
- 18 years or older
- Customer service
- Pass drug screening
- Disability insurance
- Health insurance
8d
Customer Service Representative
The USP Store —Portland, OR
- $17 - $20 an hour
- Part-time
- Customer service
- Merchandising
- High school diploma or GED
- Professional development assistance
- Opportunities for advancement
Quick Apply

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Director, Customer Service

Reser's Fine Foods, Inc. -
Beaverton, OR

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Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer communication
Data visualization software proficiency
Managing teams in a customer support role
Business intelligence report generation
Business intelligence tools
Supply chain management solutions (enterprise solutions)
Computer skills
Logistics order management
Order issue resolution
General management

Full Job Description

Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.

Visit our website to learn more about our competitive benefit programs – www.resers.com/careers/#benefits

Reser’s Fine Foods – Job Description

Title: Director- Customer Service

FLSA Status: Exempt

Location: Corporate Job Family: Customer Service

Reports to: Vice President- Supply Chain Career Track/Level: M5

Job Summary:

The Customer Service Director leads the day-to-day customer service function supporting business customers, sales, manufacturing, distribution, logistics, and supply chain operations. This role oversees a small team responsible for managing order exceptions, resolving processing issues, coordinating cross-functional follow-up, and ensuring customers are kept informed when order, delivery, or service issues occur. The Director focuses on operational execution, process improvement, system utilization, workflow consistency, and team performance in a system-driven, exception-based customer service environment.

Essential Position Functions:

1. Leads the daily customer service operation for business customers, with emphasis on order exception management, issue resolution, customer communication, and timely cross-functional follow-up.

2. Oversees a small team of customer service employees and managers, setting clear priorities, expectations, workflows, and service standards.

3. Monitors exception trends, late orders, processing issues, deviations, and service disruptions, and partners with internal teams to resolve root causes and reduce recurrence.

4. Ensures customer service processes are consistently followed, documented, and improved to support accurate, efficient, and timely order support.

5. Partners with sales, manufacturing, planning, transportation, warehousing, distribution, logistics, and procurement to help ensure customer commitments are understood, tracked, and addressed.

6. Uses internal systems, reporting, and available data to monitor work volume, exception status, service trends, team performance, and process improvement opportunities.

7. Identifies and implements practical improvements to customer service workflows, system utilization, communication routines, escalation paths, and exception management processes.

8. Coordinates customer communication through appropriate internal channels when order, delivery, product availability, or processing issues require follow-up.

9. Supports service reporting, KPI tracking, and operational updates related to customer service performance, order exceptions, issue resolution, and process improvement progress.

10. Participates in operational planning discussions, including S&OP or similar cross-functional processes, to provide customer service insight on recurring issues, service risks, and improvement needs.

11. Supports business continuity and internal coordination during supply disruptions, system issues, or operational challenges affecting customer orders.

12. Builds a service-oriented, accountable team culture focused on responsiveness, accuracy, problem solving, continuous improvement, and internal partnership.

13. Provides coaching, feedback, development support, and performance management for team members and direct-report managers.

14. Makes or recommends staff employment decisions in accordance with company policy.

15. Performs special projects and other related duties, as assigned.

Education and Experience:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or related field, or equivalent combination of education and experience.

• 7-10 years of progressive experience in customer service, customer supply chain, order management, logistics, manufacturing support, or related disciplines.

• 5 years of people leadership experience, including leading supervisors, managers, or small teams.

• Experience supporting retail, food service, grocery, CPG, manufacturing, or other business-to-business customers.

• Strong knowledge of order management, exception handling, customer fulfillment, supply chain coordination, inventory communication, and service issue resolution.

• Experience using ERP, order management, CRM, reporting, or workflow systems such as M3, SAP, Oracle, or similar platforms.

• Experience using reporting or business intelligence tools such as Power BI, Tableau, Excel, or similar tools to monitor service trends and process performance.

• Food manufacturing or CPG industry experience preferred.

Knowledge, Skills and Abilities:

• Strong operational leadership skills with the ability to set priorities, clarify expectations, and drive follow-through in a small team environment.

• Excellent communication, relationship-building, and issue resolution skills with internal partners and business customers.

• Ability to analyze service trends, exception patterns, workflow gaps, and performance data to identify practical improvements.

• Strong process improvement mindset with the ability to simplify work, improve consistency, and strengthen system utilization.

• Ability to coordinate across functions, influence without direct authority, and keep issues moving to resolution.

• Sound judgment, attention to detail, accountability, and ability to balance customer needs with operational constraints.

Physical Demands and Working Conditions:

• Prolonged periods performing repetitive actions.

• Repetitive hand, wrist, and finger activities.

• Requires the ability to travel to various work locations by car or plane up to 15% of time.

• Office environment.

• Flexible schedule may be required based on business needs.

Exempt only: This position is eligible for a bonus based on company goals/performance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

passenger service agent jobs in portland or

Director, Customer Service

Customer Service Representative

Customer Service Representative - UniFirst

Customer Service - Fuel Cards

Airport Customer Service Agent

Passenger Service Agent (PDX, OR)

Passenger Service Agent

Customer Service Manager, Airport Customer Experience - PDX

Part Time Reservations Agent

Guest Service Agent

Guest Service Agent - Hilton Portland Downtown

Guest Service Agent

Customer Service Rep

Customer Service Cashier

Customer Service Associate - Housekeeper

Customer Service Representative

Customer Service Officer

Customer Service Technician I

Airline Baggage Handler

Customer Service Representative

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