Top 15 Helpdesk support Jobs in Post Falls, Id

Help Desk Analyst
Intermax Networks —Coeur d'Alene, ID
- Mid-level
- Windows
- Communication skills
Technical Support Specialist
Pelco Products Inc —Post Falls, ID
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
- $33 - $38 an hour
- On call
- Computer Science
- Mid-level
- Office
Quick Apply
IT Operations Specialist
Middle River Power, LLC. —Spokane, WA
- From $60,000 a year
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
Senior Help Desk Specialist (IIBA)
Inland Imaging Business Associates, LLC —Spokane, WA
- $29.59 - $44.38 an hour
- Full-time
- Anatomy knowledge
- Pass drug screening
- HIPAA
Quick Apply
7d
IT Systems Engineer
Volunteers of America Eastern Washington —Spokane, WA
- $22.23 - $22.92 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Senior Software Engineer, Core Experiences - Spokane, WA, USA
Speechify —Spokane, WA
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
21h

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Technical Support Specialist
Pelco Products Inc —Post Falls, ID
Valid US driver’s license and ability to travel via air within the United States. Serve as the technical expert in customer meetings, translating complex…
IT Operations Specialist
Middle River Power, LLC. —Spokane, WA
Provide Tier 1 and Tier 2 help desk support to end users, including basic troubleshooting of hardware, software, and network issues.
From $60,000 a year
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
3d

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helpdesk support jobs near post falls, id

Help Desk Analyst

Intermax Networks -
Coeur d'Alene, ID

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Job Details

Qualifications

Salesforce Service Cloud
Telecommunications network troubleshooting
Client onboarding
Email customer support
Technical support via phone
IT user and group management
Wireless networking
Phone communication
Wireless access points
IT system monitoring
Windows
Incident Escalation
Managing clients in a customer support role
Firewall
Salesforce Cloud
VoIP
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access software
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Technical support via email
Escalation handling
Technical Proficiency
Ticketing system technical support

Full Job Description

Description:

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You’ll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset.

Requirements:

Respond to inbound support requests via phone, email, and Salesforce ticketing system.
Diagnose and resolve issues related to:
Internet connectivity (fiber or wireless)
Network hardware (wireless access points, switches, firewalls/routers)
Windows, Microsoft Office 365, and common business applications
VoIP systems and remote access tools
Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.
Document all support interactions and resolutions in the ticketing system.
Monitor system alerts and proactively address potential issues.
Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).
Provide excellent customer service and maintain a high level of client satisfaction.

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helpdesk support jobs in post falls, id

Help Desk Analyst

Technical Support Specialist

IT Support Analyst

IT Operations Specialist

Senior Help Desk Specialist (IIBA)

IT Systems Engineer

Senior Software Engineer, Core Experiences - Spokane, WA, USA

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