Training Coordinator
TEG Federal Credit Union | Poughkeepsie, NY
Full-Time | Non-Exempt | In-Office
Shape the Future of Employee Success at TEG Federal Credit Union
At TEG Federal Credit Union, we believe exceptional member experiences begin with knowledgeable, confident, and empowered employees. We are seeking an enthusiastic and engaging Training Coordinator to play a key role in developing our workforce by delivering impactful training programs that support employee growth, operational excellence, and outstanding member service.
If you are passionate about learning and development, enjoy helping others succeed, and thrive in a collaborative environment, we encourage you to apply.
About the Role:
The Training Coordinator partners with Human Resources, Branch Managers, and department leaders to ensure employees receive high-quality onboarding, compliance, systems, product, service, and operational training. This position is instrumental in fostering a culture of continuous learning while promoting integrity, professionalism, cooperation, and service excellence throughout the organization.
What You'll Do as a Training Coordinator:
Employee Onboarding & Development
- Facilitate comprehensive onboarding and job-specific training for new employees, including Tellers and Solutions Center Representatives.
- Deliver engaged training on products, services, policies, procedures, operational standards, member service, and consultative sales techniques.
- Provide role-specific training across departments, tailoring content to meet individual and team needs.
- Support ongoing employee development through programs focused on member service excellence, sales effectiveness, compliance, operational procedures, process improvements, system enhancements, and new product launches.
Training Program Design & Delivery
- Create and maintain training materials, assessments, job aids, and learning resources aligned with organizational goals, including:
- Member Service Excellence
Learning Management & Reporting
- Manage the Learning Management System (LMS), including assignments, completion tracking, reporting, and maintenance of the annual training calendar.
- Monitor training progress and provide timely updates and feedback to managers.
- Collaborate with Branch Managers to facilitate individualized training plans for branch staff.
What We're Looking For:
Qualifications
- One to three years of similar or related training experience.
- Two years minimum experience in a Credit Union.
- Knowledge of Symitar/ Jack Henry systems required.
- Associate degree, specialized certification or licensing, vendor-led specialized training, apprenticeship experience, or equivalent job-related skills and knowledge.
- Strong presentation, facilitation, and communication skills.
- Excellent organizational and time-management abilities.
- Ability to motivate, influence, and train others while building positive working relationships across departments.
- Proficiency in Microsoft Office applications, including word processing and spreadsheet software.
- Commitment to professionalism, accountability, accuracy, and delivering high-quality work.
Success Factors
You will thrive in this role if you are:
- Passionate about employee development and continuous learning.
- Adaptable and able to adjust training approaches to different learning styles.
- Confident in presenting information to diverse audiences.
- Detail-oriented and highly organized.
- Collaborative, approachable, and service focused.
Work Environment:
This is an in-office position based in Poughkeepsie, NY. Occasional travel to other TEG Federal Credit Union locations is required.
Compensation:
$26.00-$29.00 per hour, based on relevant experience, qualifications, and skills. Eligible for the TEG annual bonus.
Why Join TEG Federal Credit Union?
At TEG, we invest in our employees and provide rewarding opportunities to build a successful, long-term career. As Training Coordinator, you'll play a vital role in helping employees develop the skills and confidence they need to deliver exceptional member experiences—while growing your own career in a collaborative, mission-driven organization.
Our Benefits & Perks:
We offer a competitive compensation and benefits package designed to support your health, financial well-being, and professional growth, including:
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Career Growth and Advancement Opportunities
- Professional Development and Training Programs
- Supportive, Team-Oriented Work Environment
At TEG Federal Credit Union, we are committed to helping employees grow professionally while delivering exceptional service to our members. We value integrity, professionalism, cooperation, continuous learning, and service excellence. Join an organization where your contributions are recognized, your development is supported, and your career can thrive.
Apply Today!
Ready to help shape the next generation of TEG employees?
Submit your resume for consideration and become a part of an organization dedicated to empowering its people and serving its members with excellence.
TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.
TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify, please visit www.e-verify.gov.
