Top 59 Service manager Jobs in Poughkeepsie Ny

Service Office Manager
Azureon —Fishkill, NY
- $25 - $28 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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6d
Program Manager Employment Services
ARC Greater Hudson Valley , NY —Poughkeepsie, NY
- $22.15 an hour
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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7d
Nurse Manager Surgical Services
Clinical Management Consultants —Fishkill, NY
- $134,660 - $155,280 a year
- Full-time
- Surgery
- Operating room
- Perioperative Care
- Health insurance
- Tuition reimbursement
Manager, Social Work and Program Services
Westchester Medical Center —Poughkeepsie, NY
- $99,355 - $125,766 a year
- Full-time
- Master of Social Work
- Hospital
- Licensed Clinical Social Worker
- Paid holidays
- Health insurance
Service Manager
Newburgh —Newburgh, NY
- $63,000 - $91,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
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Service Dispatch Supervisor
Meenan Oil —Hopewell Junction, NY
- $65,000 a year
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Assistant Guest Services Manager
Wildflower Farms —Gardiner, NY
- $62,400 a year
- Full-time
- Mid-level
- Residential
- Driver's License
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Senior Manager, Event Services
Wildflower Farms —Gardiner, NY
- $75,000 - $80,000 a year
- Full-time
- Google Workspace
- 5 years
- Residential
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Service Managers
JSP Home Services —Kingston, NY
- $65,000 - $83,000 a year
- Full-time
- Management
- Computer skills
- Entry level
- Health insurance
- Dental insurance
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Account Manager - Floral Business Services
Lovingly —Hopewell Junction, NY
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Health insurance
- Dental insurance
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Service Operations Lead
Upstate Energy —Modena, NY
- $35 - $49 an hour
- Email
- Clean driving record
- Mid-level
- Driver's License
- Health insurance
- 401(k)
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Environmental Services & Facility Manager
Hospice of Orange & Sullivan Counties, Inc. —Newburgh, NY
- From $62,353.20 a year
- Background check
- HIPAA
- Inpatient
- 403(b) matching
- Health savings account
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Food Services Manager
The Children s Home Of Kingston —Kingston, NY
- $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
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Automotive Store Manager
Midas HUDSON 6107 —New Paltz, NY
- $60,000 - $125,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- 3 years
- Health insurance
- 401(k) matching
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Residential Services Program Manager
Fearless! Hudson Valley, Inc. —Newburgh, NY
- $66,000 - $69,000 a year
- Weekends as needed
- Spanish
- Office
- Residential
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Service Manager
Morrison Living —Rhinebeck, NY
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
Automotive Assistant Service Manager
Midas HUDSON 6107 —New Paltz, NY
- $18 - $25 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Retail management
- Health insurance
- Dental insurance
Quick Apply
Dining Services Manager
Morrison Living —Rhinebeck, NY
- $65,000 - $68,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Commuter assistance
- Paid parental leave
Quick Apply
Housing Support Services Manager
PathStone Corporation —Fishkill, NY
- $19.50 - $22.58 an hour
- Full-time
- Computer literacy
- Public speaking
- Mid-level
Quick Apply
Automotive Assistant & Service Managers
Mavis Tire Supply —Lagrangeville, NY
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
12d

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Service Office Manager

Azureon
Fishkill, NY

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Job Details

Full-time
$25 - $28 an hour
6 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Administrative experience
Team development
Supervising experience
Attention to detail
Office management
Time management

Full Job Description

Position Summary

The Service Office Manager is responsible for leading and overseeing the administrative operations of the Service Department. This position ensures that the service office operates efficiently, customers receive timely and professional communication, technicians have the support they need, and all administrative processes are completed accurately and consistently.

The Service Office Manager works closely with the Service Manager and Field Management team to support the day-to-day operation of a fast-paced, highly seasonal pool service department.

Key Responsibilities:

Service Operations & Scheduling

Oversee daily service office operations and workflow
Manage technician scheduling, appointments, routes, and customer requests
Coordinate pool openings, closings, maintenance, repairs, and equipment service
Monitor schedules and proactively address delays, changes, cancellations, and customer concerns
Ensure technicians have the information, materials, and documentation needed to complete their work efficiently
Assist with managing seasonal increases in service volume and workload

Customer Service

Serve as a key point of contact for service customers
Handle customer questions, concerns, scheduling requests, and service follow-up
Resolve routine customer issues professionally and escalate complex issues to management when appropriate
Maintain strong customer relationships through clear, timely, and professional communication
Help ensure customers receive accurate information regarding pricing, scheduling, services, and expectations

Billing & Administrative Operations

Oversee accurate and timely invoicing and billing processes
Monitor outstanding invoices and assist with accounts receivable follow-up
Review completed work orders for accuracy and completeness
Process warranty claims and maintain required documentation
Maintain accurate customer records, service histories, and account information
Assist with payment processing, batching, and other administrative financial responsibilities
Ensure service documentation and office records are organized and up to date

Team Leadership & Development

Provide direction, support, and accountability to Service Department administrative staff
Assist with training and onboarding new service office employees
Establish clear expectations and ensure procedures are consistently followed
Identify opportunities to improve employee performance, workflow, and efficiency
Foster a positive, collaborative, team-focused work environment

Systems & Process Management

Maintain accurate information within ServiceTitan, Lightspeed/POS, and other company systems
Ensure service office procedures and processes are followed consistently
Identify inefficiencies and recommend improvements to service workflows
Assist with reporting, department metrics, and tracking key performance indicators
Work with Service and Field Management to improve communication between the office and field teams

Qualifications & Experience

Previous experience managing or supervising an office within a service-based industry is required
Pool industry experience strongly preferred
Experience in HVAC, plumbing, electrical, landscaping, automotive, construction, or another field-service environment will be considered
Strong understanding of scheduling, dispatching, work orders, billing, and customer service
Strong leadership and communication skills
Excellent organizational and time-management abilities
Strong attention to detail and follow-through
Ability to remain calm and professional in a fast-paced, high-volume environment
Comfortable managing multiple priorities and changing schedules
Proficiency with computers, Microsoft Office, and service management software
Experience with ServiceTitan or similar field-service software is a plus

What We’re Looking For

We are looking for a confident, organized, and dependable leader who takes ownership of the Service Office and understands that the success of the department depends on strong communication between customers, office staff, technicians, and management.

The right candidate is someone who can lead people, solve problems, hold others accountable, and keep the office moving forward while maintaining a high level of customer service. Pool service is highly seasonal and fast-paced, so flexibility, adaptability, and the ability to prioritize are essential.

Position Success

Success in this role means having a service office that is organized, responsive, and accountable; technicians who feel supported; customers who receive excellent communication; and administrative processes that are accurate, timely, and consistent.

The Service Office Manager should ultimately allow the Service Manager and Field Management team to focus on field operations and department performance by ensuring the administrative side of the Service Department is running smoothly and effectively.

Pay: $25.00 - $28.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Application Question(s):

How many years managing or supervising an office in a service-based industry do you have?
Do you have experience in scheduling, dispatching, work orders, billing, and customer service? Explain
What service-based software have you used?
Please indicate your expected hourly compensation?

Work Location: In person

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Refine Your Search

service manager jobs in poughkeepsie ny

Service Office Manager

Program Manager Employment Services

Nurse Manager Surgical Services

Manager, Social Work and Program Services

Service Manager

Service Dispatch Supervisor

Assistant Guest Services Manager

Senior Manager, Event Services

Service Managers

Account Manager - Floral Business Services

Service Operations Lead

Environmental Services & Facility Manager

Food Services Manager

Automotive Store Manager

Residential Services Program Manager

Service Manager

Automotive Assistant Service Manager

Dining Services Manager

Housing Support Services Manager

Automotive Assistant & Service Managers

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