Top 36 Desk agent Jobs in Pr

Front Desk Agent
Hotel Alma San Juan —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
Quick Apply
6d
Front Desk Agent
Marriott International, Inc —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
2d
Front Desk Agent
Pyramid Hotel Group —Río Grande Municipio, PR
- $14 an hour
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Health insurance
- Paid time off
5d
Hotel Room Operations Lead- San Juan, Puerto Rico
Tryst Hospitality —San Juan, PR
- $17 an hour
- Weekends as needed
- Inventory management
- English
- Mid-level
Quick Apply
Guest Services Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Hampton inn & Suites San Juan/Isla Verde —Carolina, PR
- $13.50 an hour
- Weekends as needed
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
6d
Hotel Front Desk Agent
Residence Inn Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Residential
- Hotel
Front Desk Agent
Park Royal Homestay Club Cala —Humacao, PR
- $12 an hour
- Weekends as needed
- Bilingual
- Hotel
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Rio Mar Hospitality Management —Río Grande, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Guest Services Agent
Hyatt Centric San Juan Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
HOTEL SAN JUAN —San Juan, PR
- From $12 an hour
- Nights as needed
- In-person
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
3d
Front Desk Agent
Costa Bahia Hospitality Collection LLC —Cabo Rojo, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
11d
Reservations Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Merchandising
- Research
- Hotel
13d
Guest Services Agent PM/Overnight
The Condado Plaza Hotel —San Juan, PR
- $15 an hour
- Overnight shift
- Spanish
- English
- Hotel
Quick Apply
10d
Front Desk Agent
Jump Sports —San Juan, PR
- $12.50 an hour
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick Apply
11d
Guest Services Agent
Royal Isabela (Costa Management LLC) —Isabela, PR
- Spanish
- English
- Hotel
Quick Apply
Front Desk Agent- San Juan, Puerto Rico
Tryst Hospitality —San Juan, PR
- $13 an hour
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- English
- Health insurance
- Life insurance
Quick Apply
2d
Overnight Guest Service Agent - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Master's degree
- Paid holidays
- Health insurance
Front Desk Agent
LA BUENA VIDA INN —San Juan, PR
- From $11 an hour
- Part-time
- Bilingual
- Accounting
- In-person
- Free parking
- Flexible schedule
Quick Apply
11d
Guest Services Agent - La Concha Resort
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Health insurance

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desk agent jobs near pr

Front Desk Agent

Hotel Alma San Juan
San Juan, PR

Quick Apply

Job Details

Full-time
$14 an hour
6 days ago

Qualifications

Computer operation
Filing
High school diploma or GED
Attention to detail
Property management systems (PMS)
Stocking
Hospitality online booking platforms
OPERA

Full Job Description

Join Alma San Juan, Autograph Collection, a boutique hotel in the heart of Old San Juan and part of Marriott International's Autograph Collection. We are passionate about creating exceptional guest experiences while fostering a culture of respect, growth, and excellence for every member of our team.

We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team. The ideal candidate will provide exceptional customer service and act as the first point of contact for guests at our hotel. The Front Desk Agent will be responsible for checking guests in and out, answering inquiries, handling reservations, and ensuring guests have a comfortable and enjoyable stay. This is a customer-facing role, and we are looking for someone with excellent communication skills, a positive attitude, and a strong focus on guest satisfaction.

Key Responsibilities:

Guest Check-In and Check-Out: Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary information is collected and accurately entered into the hotel’s reservation system (Opera PMS).
Reservations and Room Assignments: Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to coordinate room readiness.
Guest Inquiries and Requests: Provide information about hotel services, local attractions, and directions. Address guest inquiries and resolve any concerns promptly and professionally to ensure a positive guest experience.
Guest Complaints and Problem Resolution: Handle guest complaints and issues with empathy and professionalism, ensuring that resolutions are quick and satisfactory. Escalate unresolved issues to a supervisor or manager.
Billing and Payments: Process guest payments, including cash, credit, and debit card transactions. Ensure accurate billing and issue receipts as necessary. Handle cash floats and ensure proper handling of payment transactions.
Maintaining the Front Desk Area: Keep the front desk area neat, organized, and well-stocked with necessary materials, such as brochures, keys, and guest information. Ensure a welcoming and clean environment for guests.
Safety and Security: Monitor guest safety and hotel security protocols. Ensure that only authorized individuals are allowed into the hotel or guest areas and report any suspicious activities.
Communication with Other Departments: Communicate effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure seamless guest services and efficient operations.
Administrative Support: Perform basic administrative tasks such as filing, data entry, and managing guest feedback. Assist with processing special requests, group bookings, and VIP guests.
Upselling Hotel Services: Promote additional services such as spa treatments, dining options, and event bookings to enhance guest satisfaction and drive hotel revenue.

Qualifications:

Education: High school diploma or equivalent. Additional education or training in hospitality or customer service is a plus.
Experience: Previous experience in a customer-facing role, preferably in the hospitality industry. Experience with hotel management systems.
Previous experience using Opera PMS is required.

Skills:

Strong customer service skills and a passion for helping others.
Ability to multitask, stay organized, and manage time effectively.
Basic computer skills and familiarity with reservation and billing software's.
Strong attention to detail and problem-solving skills.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: $14.00 per hour

Application Question(s):

This position requires flexibility to work morning, evening, overnight (if applicable), weekend, and holiday shifts. Are you available to work all required shifts?
Do you have experience using Opera PMS? If yes, please indicate the number of years of experience and the hotel(s) where you used the system.

Work Location: In person

Quick Apply

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