Top 18 Desktop technician Jobs in Prince George Va

Desktop Remote Analyst
Iron Bow Technologies —Richmond, VA
- $19.00 - $22.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
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10d
IT Help Desk Technician
Murgado Automotive Group —Richmond, VA
- $25 - $35 an hour
- Weekends as needed
- Computer Science
- Dealership
- English
- Health insurance
- Dental insurance
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Client Support Administrator (Information Technologist II)
Agil3 Technology Solutions (A3T) —Fort Gregg-Adams, VA
- Full-time
- Computer Science
- Mid-level
- 3 years
- Travel reimbursement
- Paid holidays
Desktop Support Technician
Software Technology Inc —Richmond, VA
- Microsoft Outlook
- Customer service
- Mid-level
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IT Helpdesk Technician
Atlantic Constructors, Inc. —Richmond, VA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
5d
Information Technologist – Client Support Administrator (I–III)
nFocus Solutions —Fort Gregg-Adams, VA
- Full-time
- Mid-level
- In-person
- Associate's degree
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Information Technologist III - HQ Support
nFocus Solutions —Fort Gregg-Adams, VA
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
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IT End User Support Specialist
Dept Behavioral Health/Develop —Richmond, VA
- Up to $65,000 a year
- Online Application
- Research
- Mid-level
- Office
4d
IT Technician
Rosie’s Gaming Emporium – New Kent —New Kent, VA
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
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Field Service Technician - Petersburg, VA/Hybrid
Software Technology Inc —Petersburg, VA
- Mid-level
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Desktop Technical Support Analyst 3
Software Technology Inc —Richmond, VA
- Google Workspace
- Mid-level
- Clinic
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Network Technician
Intellibee —Richmond, VA
- Mid-level
- 4 years
- Communication skills
- Health insurance
- 401(k)
1d
Commercial Vehicle Inspector
Beacon Inspection —Richmond, VA
- $65 an hour
- Contract
- Hybrid work
- ASE Certification
- Mid-level
- Driver's License
- Mileage reimbursement
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Equipment Technician
Virginia Commonwealth University —Richmond, VA
- $18 an hour
- Part-time
- School experience
- Mid-level
- Office
- Paid holidays
- Health insurance
3d

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IT Support Technician (Entry Level)
Jabil Circuit —Prince George, VA
The Support Technician will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities,…
$23.89 - $43.03 an hour
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
Prefered: Bachelor’s Degree in Information Systems, Computer Science, or a related field, with at least two years of related customer-facing technical support…
$59,764.74 - $101,590.99 a year

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Desktop Remote Analyst

Iron Bow Technologies -
Richmond, VA

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Job Details

$19.00 - $22.50 an hour
10 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE OPPORTUNITY

As a Desktop Remote Analyst, you'll play a vital role in ensuring customers receive timely, high-quality support by managing incoming service requests and coordinating technician workloads. You'll serve as the central point of communication between customers, field technicians, and internal teams to drive efficient ticket resolution, maintain SLA compliance, and support overall operational excellence.

HOW YOU'LL MAKE AN IMPACT

Monitor incoming ticket queues and assign incidents to the appropriate technical resources based on priority, workload, and SLA requirements.
Review and validate ticket details, asset information, and coding to ensure accuracy and contract compliance.
Coordinate with the Service Desk and internal support teams to route out-of-scope requests appropriately.
Track high-priority incidents and tickets spanning multiple teams to ensure timely resolution and customer satisfaction.
Maintain ticket quality by documenting actions, linking related incidents, and ensuring complete and accurate records.
Perform quality assurance reviews and reconciliations to verify all ticket activity is properly documented.
Prepare daily incident status reports, major incident summaries, and operational metrics for leadership.
Support first-call notification and, when applicable, first-call resolution efforts.
Collaborate with customers, field technicians, and leadership to communicate updates and balance workloads effectively.
Perform other duties as assigned in support of service delivery and operational objectives.

SKILLS THAT DRIVE SUCCESS

Experience working with enterprise ticketing platforms such as ServiceNow, Cherwell, or similar ITSM tools.
Experience managing and coordinating incident queues while meeting Service Level Agreements (SLAs).
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills with a customer-first mindset.
Experience creating reports and analyzing operational data using Microsoft Excel, Word, and PowerPoint.
Experience using Microsoft SharePoint to manage and access documentation.
Working knowledge of computer hardware, software, networking, and IT support terminology.
Strong attention to detail and commitment to maintaining accurate documentation.
Ability to work independently while collaborating effectively across multiple teams.

WHAT SETS YOU APART

Experience supporting enterprise or government IT service delivery environments.
Familiarity with ITIL principles and incident management best practices.
Experience monitoring technician workloads and optimizing resource allocation.
Ability to identify trends and recommend process improvements that enhance service delivery.
High School Diploma or equivalent required + 1-2 years of work experience in the IT field

WHY YOU'LL LOVE IT!

Be at the center of day-to-day operations, helping customers get the support they need while making a measurable impact on service delivery.
Join a collaborative team where communication, organization, and problem-solving are valued and rewarded.
Iron Bow is rapidly growing, and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $19-22.50/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

#LI-PD1 #LI-HYBRID

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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Refine Your Search

desktop technician jobs in prince george va

Desktop Remote Analyst

IT Help Desk Technician

Client Support Administrator (Information Technologist II)

Desktop Support Technician

IT Helpdesk Technician

Information Technologist – Client Support Administrator (I–III)

Information Technologist III - HQ Support

IT End User Support Specialist

IT Technician

Field Service Technician - Petersburg, VA/Hybrid

Desktop Technical Support Analyst 3

Network Technician

Commercial Vehicle Inspector

Equipment Technician

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