Top 206 Customer support representative Jobs in Princeton Nj

Customer Service Manufacturing Sales Representative
Yespac —Somerville, NJ
- $19 - $25 an hour
- Overtime
- Bilingual
- Spanish
- Microsoft Excel
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10d
Customer Service Representative
Designer Greetings —Edison, NJ
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
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Customer Service Representative 11AM-7PM EST
TRAC Intermodal —Plainsboro, NJ
- $28 an hour
- 8 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Health savings account
- Health insurance
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11d
Customer Service Representative
Princeton Animal Hospital & Carnegie Cat Clinic —Princeton, NJ
- $16 - $21 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
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Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted —Trenton, NJ
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
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6d
Client Services Representative
Princeton University —Princeton, NJ
- $55,000 - $61,000 a year
- Overtime
- CPR Certification
- Sales
- Urgent Care
GUEST SERVICE REPRESENTATIVE
DR HOTEL EMPLOYEE LEASING LLC —Princeton, NJ
- $17.50 - $18.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
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Customer Service Representative - State Farm Agent Team Member
Kevin Baez - State Farm Agent —Hillsborough, NJ
- $42,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Call Center/ Patient Service Representative
Henry J Austin Health Center —Trenton, NJ
- $38,000 - $52,600 a year
- Full-time
- Spanish
- Computer literacy
- English
- Paid time off
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Customer Support Agent
Schire Group —Trenton, NJ
- Computer skills
- Communication skills
- Entry level
Guest Service Representative
Nothing Bundt Cakes —Princeton, NJ
- $16 - $18 an hour
- Part-time
- No education required
- Bakery
- 16+ years old
- Employee discount
- Flexible schedule
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Customer Service Representative
Graybar Electric Company, Inc. —Edison, NJ
- $25 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
10d
Customer Support Representative-Purchase
Biscayne Cabinetry INC —Cranbury, NJ
- Full-time
- English
- High school diploma or GED
- Communication skills
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Customer Service Representative
Chubb —Whitehouse Station, NJ
- $40,000 - $69,000 a year
- Full-time
- Microsoft Outlook
- Research
- Office
Inbound Customer Service Representative
SEBCO —Raritan, NJ
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Customer Service Representative (CSR)
BLUPAX PHARMACEUTICALS LLC —Edison, NJ
- $45,000 - $55,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Clinic Services Representative I - Billing
Rutgers University —New Brunswick, NJ
- $28.47 an hour
- Full-time
- Medical office experience
- Administrative experience
- Clinic
- Paid holidays
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Kevin Burgman - State Farm Agent —Township of Hamilton, NJ
- $35,100 - $53,100 a year
- Full-time
- Office
- Communication skills
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Customer Service Rep - Transportation
Hermann Services —Monmouth Junction, NJ
- $20 - $26 an hour
- Full-time
- Spanish
- English
- Associate's degree
Department Support Representative
Capital Health —Pennington, NJ
- $18.21 - $22.74 an hour
- Part-time
- Hospital
- Inpatient
- Cardiology
- Disability insurance
- Health insurance

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Customer Service Manufacturing Sales Representative

Yespac -
Somerville, NJ

Quick Apply

Job Details

Full-time
$19 - $25 an hour
10 days ago

Qualifications

Bilingual
Computer operation
Spanish
Microsoft Excel
Microsoft Outlook
Customer returns handling
ERP systems
English
High school diploma or GED
Managing clients in a customer support role
Client database systems
EDI transactions for logistics
Problem-solving
Sales management systems proficiency
Customer information system software
Manufacturing company experience
Technical Proficiency
Cross-functional communication

Full Job Description

Position Summary

The Customer Service & Sales Support Representative is the primary day-to-day contact for assigned customers in YESPAC’s paper and plastic food packaging operation. This role supports the sales team in execution of existing business through order entry, follow-up, customer communication, issue resolution, sample coordination, and internal coordination. This is an execution and support position—not a commercial ownership role.

Key Responsibilities & Duties

Customer Interaction

Serve as the main point of contact for assigned customers regarding orders, delivery status, product availability, routine requests, and issue follow-up.
Communicate proactively with customers via phone, email, or chat, maintaining a professional and responsive demeanor.
Escalate urgent or recurring issues to the appropriate manager or department in a timely manner.

Problem Resolution

Receive and document complaints, shortages, damages, returns, and service issues accurately and promptly.
Coordinate internally with Quality, Operations, and Logistics to support resolution and ensure timely customer updates.
Track open issues and follow through to closure, ensuring the customer is informed at every stage.

Order Processing

Enter orders accurately into the ERP system, ensuring all details (item, quantity, pricing, ship-to, delivery date) are correct.
Manage order acknowledgements, revisions, cancellations, and shipment follow-up according to company policies.
Monitor open orders and backorders, proactively communicating any risks or delays to customers and internal stakeholders.
Support EDI order processing and follow up on any transmission errors or discrepancies.

Specification & Documentation Coordination

Maintain organized records for customer documents and specifications, including packaging dimensions, material types, artwork files, and labeling requirements.
Coordinate the documentation flow between customers and internal departments, routing information to the appropriate teams for review.
Note: Final technical and specification approval remains with the appropriate department (Engineering, Quality, etc.).

Inventory & Production Coordination

Coordinate with Planning, Warehouse, and Logistics to support on-time and in-full (OTIF) order fulfillment.
Communicate order risks, delays, or allocation issues to customers and internal sales leadership promptly.

Sales Support

Support the sales team with quote preparation, sample requests, product availability checks, and customer follow-up.
Assist with routine reporting, new product launch support, and customer onboarding tasks as directed by sales leadership.

Information Management

Maintain accurate customer records, ship-to details, item information, and communication notes in company ERP/CRM systems.
Ensure approved pricing and customer instructions are properly reflected in company systems based on information provided by authorized personnel.

Product Knowledge & Compliance

Maintain a working knowledge of YESPAC’s paper and plastic food packaging products, capabilities, and support documentation.
Stay informed on general food-safe packaging standards to support customer conversations; however, technical and regulatory compliance ownership remains with the appropriate internal experts (Quality, Regulatory, Engineering).

Role Boundaries

To ensure clarity across departments, this role does not own or hold final authority over the following:

Final pricing approval or contract negotiation
Final technical or specification approval
Production scheduling or planning decisions
Credit approval or credit hold decisions
Final quality disposition on customer complaints or claims

Performance Measurement

Success in this role is measured by the following key performance indicators:

KPI - Description

Order Entry Accuracy

Percentage of orders entered without errors requiring correction.

Customer Response Time

Average time to acknowledge and respond to customer inquiries.

Open Order Follow-Up

Discipline in monitoring and updating open/backorder status on schedule.

Issue Communication

Timeliness and quality of customer updates during complaint or claim resolution.

Claim Support

Completeness and accuracy of documentation provided to Quality for claim resolution.

ERP/CRM Data Accuracy

Accuracy and completeness of customer records, pricing, and ship-to information in company systems.

Required Skills & Qualifications

Communication

Strong verbal and written communication skills with the ability to convey order status, issue updates, and product details clearly and professionally.

Problem-Solving

Ability to think critically and coordinate solutions across departments for customer issues such as shipping delays, shortages, or order discrepancies.

Technical Skills

Proficiency with ERP systems, CRM software, Microsoft Office Suite (especially Excel and Outlook), and familiarity with EDI order management workflows.

Education & Experience

High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred.
Mandatory 2+ years of customer service or inside sales support experience in a manufacturing environment, preferably in food packaging, plastics, or paper converting.

Preferred Qualifications

Experience with order management and cross-functional coordination in a manufacturing setting.
Working knowledge of food-safe packaging materials and general industry standards.
Experience working with foodservice distributors, grocery retailers, or QSR chains.
Bilingual in English and Spanish mandatory.

Working Environment

YESPAC offices with occasional visits to the production floor (hearing protection and safety glasses may be required).
Extended periods of sitting and computer use.
May require occasional overtime during peak seasons or product launches.

Pay: $19.00 - $25.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in princeton nj

Customer Service Manufacturing Sales Representative

Customer Service Representative

Customer Service Representative 11AM-7PM EST

Customer Service Representative

Seasonal Customer Service Representative - 2026 (Eastern Region)

Client Services Representative

GUEST SERVICE REPRESENTATIVE

Customer Service Representative - State Farm Agent Team Member

Call Center/ Patient Service Representative

Customer Support Agent

Guest Service Representative

Customer Service Representative

Customer Support Representative-Purchase

Customer Service Representative

Inbound Customer Service Representative

Customer Service Representative (CSR)

Clinic Services Representative I - Billing

Customer Service Representative - State Farm Agent Team Member

Customer Service Rep - Transportation

Department Support Representative

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