Top 9 Helpdesk engineer Jobs in Princeton Nj

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid
Software Technology Inc —Mercer County, NJ
- Monday to Friday
- Hybrid work
- Computer Science
- Mid-level
- Windows
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MFA Engineer
Tata Consultancy Services —Princeton, NJ
- $100,000 - $105,000 a year
- Computer Science
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health insurance
Help Desk Analyst - Level 2 - Mercer County, NJ/Hybrid
Software Technology Inc —Mercer County, NJ
- Monday to Friday
- Hybrid work
- Computer Science
- Mid-level
- Windows
Quick Apply
MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote
FHR —Trenton, NJ
- Remote
- Computer Science
- 5 years
- Analysis skills
Quick Apply
Engineer Sr, Network
Messer LLC —Bridgewater, NJ
- $119,038 - $169,260 a year
- Computer Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Customer Support Representative - Tier 1
Vantage Learning —New Hope, PA
- Full-time
- Bachelor's degree
- 1 year
- Communication skills
- Paid training
- Disability insurance
Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
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Event Director
IT by Design —Freehold, NJ
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Budgeting
- Health insurance
- Dental insurance
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Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
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IT Field Service Technician
Hemmersbach Nordamerika —Edison, NJ
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Infrastructure & Operations Engineer
City of Westerville, OH —Westerville, OH
Must possess and maintain a valid State of Ohio driver’s license and must remain insurable under the City’s. ; works in the vicinity of floor or wall openings,…

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Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid

Software Technology Inc -
Mercer County, NJ

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Job Details

Qualifications

Customer communication

Full Job Description

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote]

Mercer County, NJ/Hybrid

6+ months

NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided.

HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension.

After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch.

Description:
The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to support NJ Court internal and external users. Excellent communication skills and computer knowledge is preferred. This is a Software support Helpdesk position.

Note we are not looking for A++ certications, Server support, Network Engineers, or hardcore hardware help or service desk professionals.

The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.
The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Role:
The candidate is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines.
The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Other duties include but not limited to reviewing and responding to helpdesk tickets, adhering to security policies and procedures, and using administrative tools to manage workflow.
The candidate should also have knowledge with Microsoft Teams, Microsoft Office 365, Windows 11, Active Directory and experience using Microsoft Excel, Word. This position will also provide technical support for Mainframe Applications (training on these systems will be provided).

Qualifications and Skills Desired:
Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.

Responsibilities:

Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Assist with other tasks as assigned by management.
Notify management of all major incidents, problems immediately and with confidentiality.
Conduct quantitative and qualitative research related to processes, programs and projects.
Update Solutions Knowledgebase and Documentation
Work with management on new projects, as assigned.
Provide support to other units and/or divisions when called upon.

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helpdesk engineer jobs in princeton nj

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] - Mercer County, NJ/Hybrid

MFA Engineer

Help Desk Analyst - Level 2 - Mercer County, NJ/Hybrid

MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote

Engineer Sr, Network

Customer Support Representative - Tier 1

Level One Help Desk Admin- End User Support

Event Director

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